8.2

Reviews of Daphne Guest House

7 Via Nazionale, Santa Maria Novella, 50123 Florence, Italy

  • Aleksandra

    Reviewed: 6 October 2025 · Stayed in October 2025

    Verified review
  • Aabha

    Reviewed: 26 September 2025 · Stayed in September 2025

    Verified review

    Easy check-in, kind and helpful staff, amazing location (close to the train station) and great rooms. Overall 10/10

  • Aditi

    Reviewed: 21 September 2025 · Stayed in September 2025

    Verified review

    The rooms are very clean. Extremely close to the Florence SM Novella station. The staff is super helpful. They were very helpful with suggestions to commute, eat and other attractions

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  • Korinna

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
  • Ars09

    Reviewed: 16 December 2024 · Stayed in November 2024

    Verified review

    Comfortable apartments for reasonable price. The guest house is located 5 min walking from the train staition and 5-10 min from the historical center of the city. The room is spacious and equipped with all necessary. The bed and pillows are comfortable. The bathroom is large and it has nice shower. The staff is very kind and helpful. We stayed in Dafne Guest House for the second time and certainly consider it for next visits to Florence.

    The only uncomfortable thing may be night-time noise from the outside, but it was not very disturbing.

  • Brittany

    Reviewed: 11 November 2024 · Stayed in November 2024

    Verified review
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  • Angeliki

    Reviewed: 21 October 2024 · Stayed in October 2024

    Verified review
  • 3.0 Poor
    Crystal

    Reviewed: 11 October 2024 · Stayed in October 2024

    Verified review

    The location is good.

    Staff seemed very unhelpful. I mistakenly changed the wrong room from 3 to 2 people. It did not change the price when I decreased people. But to correct the mistake, the hotel wanted 35 euros or they told me to cancel. I had a total of 5 rooms booked, and I could not cancel. They accused me of making multiple changes, which was not true. Just unwilling to help seemed very rude.

    Property response:

    gio 18 lug 16:46 this was our answer Hello yes you can modify it with through you reservation confirmation using the pin code that you received from booking. Best regards. Alina, fron desk receiving this revenge amazes us... you do changes: 7 Modifiche alla prenotazione (7) Ultimo aggiornamento effettuato il 19 set 2024 alle ore 21:07. stay safe and healthy all staff

    gio 18 lug 16:46 this was our answer Hello yes you can modify it with through you reservation confirmation using the pin code that you received from booking. Best regards. Alina, fron desk receiving this revenge amazes us... you do … Show more

    Daphne Guest House
    14 October 2024
  • Yili

    Reviewed: 5 August 2024 · Stayed in August 2024

    Verified review

    The first night, the sewer system backed up in the kitchen sink, the whole apartment smelled horrible. We called the manager, no one answered. She didn’t come till I called again in the morning. We were up most of the night , running the water in the sink to flush it.

    Property response:

    Dear Guest Thank you for sharing your feedback. We are extremely sorry for the inconvenience you experienced during your first night, and we sincerely apologize for the discomfort caused by the issue with the sewer system. We understand how unpleasant and frustrating it must have been, especially with the difficulty in reaching our staff. Please rest assured that we have already taken the necessary steps to prevent such an issue from happening again in the future, and we are reviewing our procedures to ensure that any emergencies are handled promptly and appropriately. We are glad to hear that, despite this incident, the rest of your stay was uneventful. We hope to have the opportunity to welcome you back and provide you with a better experience, as you deserve and as we strive to offer to all our guests. Best regards, Nadia Manager, Daphne Guest House

    Dear Guest Thank you for sharing your feedback. We are extremely sorry for the inconvenience you experienced during your first night, and we sincerely apologize for the discomfort caused by the issue with the sewer system. We understand how… Show more

    Daphne Guest House
    26 August 2024
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  • Yan

    Reviewed: 22 July 2024 · Stayed in July 2024

    Verified review

    Good location, just near by the train station of Florence S.M.V. A supermarket Conad is near by, less than 200m, which is convinent to but all things you need. The suit is big, containing a bedroom, a living room and a bathroom.

    Very close to the street, it was always noisy ourside at night for motorcycles running. A rabbish collection piont is under the window, which is also noisy at early morning around 5-6 am. The bed is somewhat too soft.

  • Supantong

    Reviewed: 26 May 2024 · Stayed in May 2024

    Verified review

    Good location

  • Frans

    Reviewed: 17 May 2024 · Stayed in April 2024

    Verified review
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  • Charlotte

    Reviewed: 10 May 2024 · Stayed in May 2024

    Verified review

    Location and modern bathroom

    Noise levels from other rooms and from the busy street outside. Don’t expect to get a great nights sleep

  • Carmen

    Reviewed: 25 April 2024 · Stayed in April 2024

    Verified review
  • Bolog

    Reviewed: 4 March 2024 · Stayed in March 2024

    Verified review
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  • Alexandros

    Reviewed: 5 January 2024 · Stayed in January 2024

    Verified review
  • 7.0 Good
    Aldrin

    Reviewed: 1 December 2023 · Stayed in November 2023

    Verified review
  • Marguerite

    Reviewed: 1 November 2023 · Stayed in October 2023

    Verified review
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  • Joseph

    Reviewed: 29 October 2023 · Stayed in October 2023

    Verified review
  • Matthew

    Reviewed: 25 October 2023 · Stayed in October 2023

    Verified review
  • Jerri

    Reviewed: 19 October 2023 · Stayed in October 2023

    Verified review

    It was very spacious and was a n apartment with a small kitchen and living area. The bed was comfortable and the bathroom was nice.

    It was sparse and basic.

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  • Olga

    Reviewed: 19 September 2023 · Stayed in September 2023

    Verified review

    Location

    Noise isolation is 0 out of 10. We couldn’t sleep.

  • Anna

    Reviewed: 17 August 2023 · Stayed in July 2023

    Verified review
  • Matteo

    Reviewed: 15 August 2023 · Stayed in August 2023

    Verified review

    The staff were amazing in particular Nadia. She really cares about the guests experience.

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