Reviews of Daphne Guest House
7 Via Nazionale, Santa Maria Novella, 50123 Florence, Italy

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Reviewed: 6 October 2025 · Stayed in October 2025
Verified reviewReviewed: 26 September 2025 · Stayed in September 2025
Verified reviewEasy check-in, kind and helpful staff, amazing location (close to the train station) and great rooms. Overall 10/10
Reviewed: 21 September 2025 · Stayed in September 2025
Verified reviewThe rooms are very clean. Extremely close to the Florence SM Novella station. The staff is super helpful. They were very helpful with suggestions to commute, eat and other attractions
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 December 2024 · Stayed in November 2024
Verified reviewComfortable apartments for reasonable price. The guest house is located 5 min walking from the train staition and 5-10 min from the historical center of the city. The room is spacious and equipped with all necessary. The bed and pillows are comfortable. The bathroom is large and it has nice shower. The staff is very kind and helpful. We stayed in Dafne Guest House for the second time and certainly consider it for next visits to Florence.
The only uncomfortable thing may be night-time noise from the outside, but it was not very disturbing.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewThe location is good.
Staff seemed very unhelpful. I mistakenly changed the wrong room from 3 to 2 people. It did not change the price when I decreased people. But to correct the mistake, the hotel wanted 35 euros or they told me to cancel. I had a total of 5 rooms booked, and I could not cancel. They accused me of making multiple changes, which was not true. Just unwilling to help seemed very rude.
gio 18 lug 16:46 this was our answer Hello yes you can modify it with through you reservation confirmation using the pin code that you received from booking. Best regards. Alina, fron desk receiving this revenge amazes us... you do changes: 7 Modifiche alla prenotazione (7) Ultimo aggiornamento effettuato il 19 set 2024 alle ore 21:07. stay safe and healthy all staff
gio 18 lug 16:46 this was our answer Hello yes you can modify it with through you reservation confirmation using the pin code that you received from booking. Best regards. Alina, fron desk receiving this revenge amazes us... you do … Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe first night, the sewer system backed up in the kitchen sink, the whole apartment smelled horrible. We called the manager, no one answered. She didn’t come till I called again in the morning. We were up most of the night , running the water in the sink to flush it.
Dear Guest Thank you for sharing your feedback. We are extremely sorry for the inconvenience you experienced during your first night, and we sincerely apologize for the discomfort caused by the issue with the sewer system. We understand how unpleasant and frustrating it must have been, especially with the difficulty in reaching our staff. Please rest assured that we have already taken the necessary steps to prevent such an issue from happening again in the future, and we are reviewing our procedures to ensure that any emergencies are handled promptly and appropriately. We are glad to hear that, despite this incident, the rest of your stay was uneventful. We hope to have the opportunity to welcome you back and provide you with a better experience, as you deserve and as we strive to offer to all our guests. Best regards, Nadia Manager, Daphne Guest House
Dear Guest Thank you for sharing your feedback. We are extremely sorry for the inconvenience you experienced during your first night, and we sincerely apologize for the discomfort caused by the issue with the sewer system. We understand how… Show more
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewGood location, just near by the train station of Florence S.M.V. A supermarket Conad is near by, less than 200m, which is convinent to but all things you need. The suit is big, containing a bedroom, a living room and a bathroom.
Very close to the street, it was always noisy ourside at night for motorcycles running. A rabbish collection piont is under the window, which is also noisy at early morning around 5-6 am. The bed is somewhat too soft.
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewGood location
Reviewed: 17 May 2024 · Stayed in April 2024
Verified reviewReviewed: 10 May 2024 · Stayed in May 2024
Verified reviewLocation and modern bathroom
Noise levels from other rooms and from the busy street outside. Don’t expect to get a great nights sleep
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewReviewed: 4 March 2024 · Stayed in March 2024
Verified reviewReviewed: 5 January 2024 · Stayed in January 2024
Verified reviewReviewed: 1 December 2023 · Stayed in November 2023
Verified reviewReviewed: 1 November 2023 · Stayed in October 2023
Verified reviewReviewed: 29 October 2023 · Stayed in October 2023
Verified reviewReviewed: 25 October 2023 · Stayed in October 2023
Verified reviewReviewed: 19 October 2023 · Stayed in October 2023
Verified reviewIt was very spacious and was a n apartment with a small kitchen and living area. The bed was comfortable and the bathroom was nice.
It was sparse and basic.
Reviewed: 19 September 2023 · Stayed in September 2023
Verified reviewLocation
Noise isolation is 0 out of 10. We couldn’t sleep.
Reviewed: 17 August 2023 · Stayed in July 2023
Verified reviewReviewed: 15 August 2023 · Stayed in August 2023
Verified reviewThe staff were amazing in particular Nadia. She really cares about the guests experience.