Piazzale di Porta al Prato 2 , Santa Maria Novella, 50144 Florence, Italy
 
#609 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 49 hotel reviews
7.4Cleanliness
7.3
Comfort
7.3
Location
8.4
Facilities
7.4
Staff
7.5
Value for money
6.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 7 June 2025
Mario
United StatesThere was a lot of street noise at night as the window did not seal properly. This is not a dislike, but just something to note, the property did not have an elevator, and we had to walk up three flights of stairs. But we noticed this and other accommodations during our European stay.
The location on the property was very good close to train station as well as local shops and restaurants. Location is also close to public transportation, so it was easy to get around the city. Location had a full kitchen with utensils, and a nice size bath.
Stayed in May 2025
Reviewed: 17 May 2025
Aleksandra
PolandThere is a kitchen but literally no kitchenware… even no cup. Just two single plates. The apartment is old and smelly ( the smell gets bad if you close the window). Also there was no washing machine even though the description says otherwise. And I specifically chose this apartment to do laundry.
The location couldn’t be better. It’s close to the city centre and to the grocery stores. The room has private bathroom. Value for the money was kind of ok, since it wasn’t expensive one.
Stayed in May 2025
Reviewed: 8 May 2025
Ayse
BelgiumThe room is spacious. There was a kitchen sink and washing machine. staff was friendly and everything was nice.
Stayed in May 2025
Reviewed: 10 November 2024
Bernard
AustraliaI know mattresses are a very individual thing but this one was really really firm. Sleeping on the floor would have been more comfortable. And a little thing, it has a good kitchenette but for some reason only has one cup and one glass.
No fuss entry arrangements, easy walk from the train station and then back into central Florence. Great caffe right next door .
Stayed in November 2024
Reviewed: 30 September 2024
Maria
Belarus-broken hairdryer -no cups for tea/coffee -broken wardrobe -broken window
the staff at the Bellavista hotel where we got a chance to store our luggage till check in time
Stayed in September 2024
Reviewed: 16 June 2024
Mirna
CroatiaTV doesn't work. There were a specific odours that weren't very pleasant but they come and goe and we didn't spend that much time in the apartment. Toilet paper was provided only at the beginning of our 6 day stay and towels too. We could probably ask but didn't.
We liked that there was a kitchen in the room, bed was OK, location is 20 mins walk from the city centre and 15 min from the train station. There is a restaurant and market just arround the corner. Overall it was great!
Stayed in June 2024
Reviewed: 20 October 2023
Judy
AustraliaRather run down - a number of things needing repair, but acceptable. No power point in kitchenette (have to put kettle on floor), trim falling off inside toilet door, wall quite damaged, ceiling fan noisy. Bit surprised that there is a sign on the wall offering a free nights accommodation in exchange for a 10 star review.
Good location - easy walk to station and main areas of interest.
Stayed in October 2023
Reviewed: 16 August 2023
Lui
BrazilThere is a very small table and no sockets near it and i needed to work with my notebook so i had to work on the floor/bed which was uncomfortable. The corridor had a strong smoke smell but not noticeable inside the room.
Has a minibar, kitchenware and a washing machine it was great for our 1 week stay Bed was good, not much noise and we could reach the places we wanted to go by walking
Stayed in August 2023
Reviewed: 2 May 2023
Steven
United Kingdomit was a little too far from the main areas there were 2 floors of steps to carry suitcases up and no lift
reasonable price for Florence decent shower and beds were comfortable
Stayed in May 2023
Reviewed: 20 October 2025
Sandra
AustraliaUnfortunately, we were quite disappointed with our stay for several reasons. Upon our arrival in Florence, we received a message informing us that we could keep our luggage in another accommodation called Hotel Bellavista, which we understand is owned by the same owner. We went there to store our luggage before checking in into our accomodation and were impressed by the presentation and cleanliness of Hotel Bellavista. We assumed that since Buonarroti is owned by the same management, we could expect a similar quality and cleanliness at our accommodation. However, when we arrived, we were very disappointed. The room was in need of a deep clean. The walls and floor were dirty, and the shower had hair from the previous guest. The mirror had not been cleaned and had marks and splashes from the previous guest. The dishes and cutlery were also dirty, and the plates had food remains on the back. The cutlery was not properly washed either, and various spoons and knives had food remains. We believe these dishes were poorly washed by the previous guest and then not cleaned or sanitised by the accommodation staff before our arrival. There is a washing machine in the bathroom, but there is a sign by the front door that prohibits washing clothes inside the room. Perhaps this sign needs to be updated if this is a mistake. We’ve also noticed the sign next to the door that encourages guests to publish a positive review in exchange for a free night to be used in the next year. We think this is misleading and has encouraged guests to publish false or inflated reviews in the hope of obtaining something in return.
Good location.
Stayed in September 2025
Reviewed: 10 October 2025
Ali
PakistanNothing, area was shady and you can't stay with family there especially in the night Lot of mosquitos in the apartment Bed was not not good and have two mattresses on double size bed. Right out of the apartment area, stairs Start and very high chances of falling. Not recommend to stay ever and worst stay.
Stayed in October 2025
Reviewed: 1 June 2025
Pri
IndiaNothing, everything was amazing!
Everything about the property was super nice! We loved the rooms, the well-equipped kitchenette and the availability of a washing machine. The host also extended our check out time by an hour after we told them of our transport plans. We highly appreciate it. After 2 days of living in the chaos in the heart of Florence, this was a much needed respite with a tram a few 100m away.
Stayed in May 2025
Reviewed: 30 April 2025
Lilit
ArmeniaDark grey room , a lot of mosquitoes in the room. There is no the kettle (tea spot)
Stayed in April 2025
Reviewed: 6 January 2025
Michela
ItalyWhen I arrived, I was not told that the building's entry code had changed and I stood outside for about 15 minutes waiting to contact them. When I went up, I discovered that my room had changed from the one I had been told via message. In my room, there was a LARGE MOLD STAIN next to the bed and there was another stain in the bathroom too. Also, there was a sign in the room that promised a free night in exchange for a 10 star review, which I'm not sure is really fair.
I liked the quiet location and the size of the room. In the fridge we found a beer and cold water.
Stayed in December 2024

Reviewed: 5 January 2025
Ross
New ZealandWe stayed for six nights. The location was excellent, being close to the iconic buildings, train station, and the starting points of day tours. It was great having the microwave and supermarket nearby.
Stayed in January 2025




Reviewed: 3 October 2024
Charlotte
Irelandthe beds were terrible, two singles pushed together, the room was tiny so I kept banging my ankle on corner of bed, I have a huge bruise. The TV didn't work, they said they would fix but didn't.
location, washing machine
Stayed in October 2024
Reviewed: 19 July 2024
Mantas
LithuaniaShower gel
Stayed in July 2024
Reviewed: 7 November 2023
Perry
United KingdomThe 4 flights of stairs up to it were a bit tiring, the bed and bedding need upgrading, the wardrobe needs fixing and the leaking ceiling is the worse thing as it flooded the bathroom.
It was a fair distance into Florence but we like walking so it was handy really. It was clean and had a nice view onto the monument outside, the shower was good.
Stayed in November 2023
Reviewed: 3 November 2023
Goda
LithuaniaThe wall was covered in mold which was disgusting, trash bin was broken, air conditioner was not working (it was fixed after a day). Also, if you close the window, the smell is unbearable because of the mold.
Stayed in October 2023

Reviewed: 9 September 2023
Sam
IrelandVery good for the price we paid, and as a handy tip, you can park your car in the paid parking slightly up the road. Overnight parking was €20 which was reasonable considering it's Florence.
Stayed in September 2023
Reviewed: 23 August 2023
Ioannis
ItalyNothing!
A really nice big and very clean room with all the necessary for a comfortable staying, included kitchen and washing macchine! Very near at the central station and the most important city attractions.
Stayed in August 2023
Reviewed: 9 August 2023
Man
Hong KongNothing.
Everything is great. I love this place.
Stayed in July 2023
Reviewed: 9 August 2023
Man
Hong KongAll are good.
Cheap, clean and close to the centre.
Stayed in July 2023
Reviewed: 31 July 2023
Pedro
NorwayNice apartment with everything in there.
Stayed in July 2023
Showing 1 – 25
 
Milazzo, Italy
 
Avilés, Spain
 
Barcelona, Spain
 
Cap-des-Rosiers, Canada
 
Braga, Portugal
 
East Alton, USA
 
Szeged, Hungary
 
Dubai, UAE
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
 
 
 
 
 
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content