Commentaires sur l'établissement Il Cantuccio di Gioia

Dear guests, I was curiously awaiting your review, and I take this opportunity to clarify some aspects of your stay that I think should be specified: 1. Check-in: As clearly indicated in the booking on Booking, check-in must be done online and before arrival. The instructions were sent to you a week in advance, but unfortunately they were ignored. I had to ask the cleaning lady to stay on hold beyond the scheduled time, with an extra cost at my expense, to be able to complete the procedure anyway. I would like to emphasise that check-in is not a formality, but a legal obligation. 2. Bathroom: Before your arrival, the bathroom was fully functional. To your fault report I contacted the plumber immediately, but being Friday evening it was not possible to carry out the repair before the next day. The tray was damaged and, according to the opinion of the technician who intervened, this was due to improper use. 3. Room change: You have been assigned a room of a higher level than the one you booked, but apparently not enough for your level. The accomodation is located in the historic centre, where it is normal to perceive some background noise. In four years, no other guest has ever reported particular disturbances in the assigned room. As for the bathroom, the windows are opaque, as described. 4. Request for additional room change: At 9:00 p.m. you requested a new room change (the third), but the alternative solution was already occupied. Unfortunately, my communication of unavailability was followed by dismant, threatening and offensive reactions. Despite everything, you were offered a form of reimbursement, which you refused, contrary to what you said. I would also like to point out that, being pregnant, I cannot guarantee the constant physical presence in the accomodation, but I remain always available and available. Unfortunately, during your stay, I did not feel respect from you either for my work or that of my collaborator. When I arrived for breakfast, you had already left, without any greeting or direct confrontation. For the future, I suggest you turn to hotels with higher levels of services, which will certainly better meet your expectations - even if at costs very different from ours. I Also would like to point out that ours is not a hotel (This is also well indicated in booking) but a small accommodation, so we don’t have any stars assigned! I regret that your experience was not positive, but in all honesty, I am relieved to the idea that we will probably not meet again. Kind regards

Dear guests, I was curiously awaiting your review, and I take this opportunity to clarify some aspects of your stay that I think should be specified: 1. Check-in: As clearly indicated in the booking on Booking, check-in must be done onli… Voir plus

Merci beaucoup d’avoir exprimé votre opinion cher Julien. Nous tenons beaucoup à ce que vous vous sentiez comme chez vous, je suis désolé que vous n’ayez pas trouvé la porte vitrée confortable qui a cependant un design mat et n’est pas tout à fait transparente. Merci beaucoup et à bientôt

Merci beaucoup d’avoir exprimé votre opinion cher Julien. Nous tenons beaucoup à ce que vous vous sentiez comme chez vous, je suis désolé que vous n’ayez pas trouvé la porte vitrée confortable qui a cependant un design mat et n’est pas tou… Voir plus

Good morning Dear Jeanne, Thanks for your review. It is very important to us that our guests express their opinion. As for the bed, I'm very sorry but you have chosen a room whose name already suggests the size. The bed is a 140x200 (French bed) comfortable for two people in reality. For the noise seems strange to me, I will do a survey among the next guests. Thank you so much Veronica

Good morning Dear Jeanne, Thanks for your review. It is very important to us that our guests express their opinion. As for the bed, I'm very sorry but you have chosen a room whose name already suggests the size. The bed is a 140x200 (French… Voir plus

Buongiorno Cara Valerie, Thank you very much for expressing your opinion. I’m very sorry too, I didn’t meet you but sometimes it can happen, due to unavoidable demands, that I can’t delegate to any other certain commissions to be done. I hope to be able to host you again and meet you next time. Sincerely Veronica

Buongiorno Cara Valerie, Thank you very much for expressing your opinion. I’m very sorry too, I didn’t meet you but sometimes it can happen, due to unavoidable demands, that I can’t delegate to any other certain commissions to be done. I… Voir plus

Good morning and thank you for your opinion. I’m sorry you didn’t enjoy the breakfast, usually the bread is always present. Indeed, there are different types: cereals and soy, whole wheat, durum wheat, white. Thank you very much and see you next time

Good morning and thank you for your opinion. I’m sorry you didn’t enjoy the breakfast, usually the bread is always present. Indeed, there are different types: cereals and soy, whole wheat, durum wheat, white. Thank you very much and see y… Voir plus