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Opiniones del La Casa di Monteverde

Via Federico Ozanam 23, Gianicolense, 00152 Roma, Italia

Nº 3854 de 3,987 bed and breakfasts y posadas u hosterías en Roma

Favoritos de los clientes
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Puntuación

Basada en 3 opiniones de hotel

6.9

Desglose de la puntuación

  • Limpieza

    6.9

  • Confort

    7.4

  • Ubicación

    7.1

  • Instalaciones y servicios

    7.9

  • Personal

    6.1

  • Relación calidad-precio

    6.8

  • WiFi gratis

    7.5

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Mostrando 1 - 3

  • Escrito en 27 de marzo de 2025

    6.0
    Agradable
    • • Viaje de negocios
    • • Persona que viaja sola
    • • Habitación Doble con balcón
    • • Estancia de 3 noches

    From the very beginning, the check-in was very confusing. The receptionist (administrator) did not speak English, and the code for the key box we received did not work. Fortunately, it was resolved quickly with our host via phone. Another surprise came when we checked in. We didn’t know that the kitchen and living room were shared spaces with another room. This was not stated anywhere in the booking overview. When we contacted our host, we only received an arrogant response, saying that the information was clearly stated and that if we didn’t like it, we could go elsewhere. In my opinion, this could have been explained in a polite manner. The rooms were nice, but the kitchen facilities weren't very good - not even the stove worked. Another unpleasant surprise was the leftovers in the fridge, where we even found mold - on the leftovers in the fridge. There was also no Wi-Fi connection, which I believe is a standard nowadays.

    modern facilities

    Se alojó en marzo de 2025

  • Escrito en 18 de junio de 2025

    5.0
    “Poor Communication and Unprofessional Management”
    • • Viaje de ocio
    • • Familia con niños pequeños
    • • Habitación Doble con balcón
    • • Estancia de 5 noches

    We had several issues that impacted our experience, though the accommodation itself was decent once we managed to access it. Although we informed the host of our arrival time months in advance, we received no check-in instructions and found ourselves locked out at our arrival. The host was unresponsive to calls and messages, and we had to seek help from the bar downstairs. The apartment, while advertised as newly renovated, had cleanliness issues including a dirty kitchen and problematic shower drain that caused flooding. Other problems with locks, keys, and confusion about shared/private spaces also created some inconvenience during our stay. The host's response was often delayed and sometimes defensive and accusatory. They attempted to shift responsibility for problems onto us and even suggested we should pay compensation owed to other guests due to their own lack of proper facility, signage, and operational issues. Most concerning was their claim that they themselves didn't have a pleasant experience because of the problems we and other guests encountered—as if it's somehow the guests' responsibility to ensure the host has a good experience. I'm not sure this reflects what hospitality should be about.

    It was an okay place to stay but we unfortunately didn't have a pleasant experience.

    Se alojó en junio de 2025

Mostrando 1 - 3

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