Comentários de Quadra Key Easy Home In Florence

Dear Renato, we were expecting your poor review, and it's fair that you expressed your opinion. It's also fair to explain how the whole thing happened, otherwise it's a pointless report, aimed only at damaging the property. You reported a problem with the air conditioning on your first day of stay at 7:00 pm. We tried every possible way to explain to you remotely that perhaps you weren't able to turn it on. In any case, we changed your apartment, assigning you two instead of one. The following day, we verified the problem, but it wasn't there; you simply couldn't turn it on from the keypad on the wall, which was why the air conditioning wasn't working. We had you change apartments and showed you how the air conditioning worked. On the second day of your stay, after changing three apartments to accommodate your requests, you called again at 7:00 pm, saying the air conditioning wasn't working, but we checked on our app and it was working properly. We told them it wasn't hot and that if it didn't work they could open the windows, it was 19 degrees outside.

Dear Renato, we were expecting your poor review, and it's fair that you expressed your opinion. It's also fair to explain how the whole thing happened, otherwise it's a pointless report, aimed only at damaging the property. You … Mostrar mais

Dear Sergio good afternoon! Thank you very much to post on Booking.com your positive feedback about your stay in our property. We are happy that you had a good and relxing stay and that our staff was helpfully. We hope to see you again for your next time in Florence! Have a good stay and Best Regards, Cristiana V

Dear Sergio good afternoon! Thank you very much to post on Booking.com your positive feedback about your stay in our property. We are happy that you had a good and relxing stay and that our staff was helpfully. We hope to see you again f… Mostrar mais

Dear Leonardo, thank you to leave your great feedback and your rview on Booking.com! We are happy that our room and our staff you like :) About your complain for the kitchen, we are sorry that we didn't remember that you can't use it, but we think that the guests know that if the reserve the standard room, kitchen is not inlcuded. About the reception that is located in a different palce (the street behind the rooms building) of the rooms but you had prefer to came in Reception to make your check in. Generally our guests sent before the arrive their Passports and we make the check in from distance. Thank you again to choose our structure for your holidays in Florence! Best Regards, Cristiana V.

Dear Leonardo, thank you to leave your great feedback and your rview on Booking.com! We are happy that our room and our staff you like :) About your complain for the kitchen, we are sorry that we didn't remember that you can't use … Mostrar mais

Dear Guest, thank you to post your experience on Booking.com but we are little suprise about your complain for the difficult with the check in... beacuse we inform all of guests two days before the arrive to send us the Passports to make selff easy check in, because Reception is in a different street of the room building. The A/C works only if the wondows are closed and when the guests go out stop to work automatically. About to contact us it's very strange that for you it was difficult by n.9 of the phone in apartment you can call everytime to ask the things, of sure in the night receptions is close we can help from distance.. Have a nice day and Best Regards, Cristiana V

Dear Guest, thank you to post your experience on Booking.com but we are little suprise about your complain for the difficult with the check in... beacuse we inform all of guests two days before the arrive to send us the Passports to make s… Mostrar mais