Reviews of Hotel Raffaello 4 stars
Viale Morgagni 19, Careggi - Rifredi, 50134 Florence, Italy
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Reviewed: 28 October 2025 · Stayed in October 2025
Verified reviewI really liked the check inn experience, it was done in few mins and staff was exceptional . Also attention to details on cleanliness was topnotch .
Nothing bothered me to mention here..may be bathroom space would have been little bigger for comfort but it is not that you cant use it.
Reviewed: 25 October 2025 · Stayed in October 2025
Verified reviewReviewed: 24 October 2025 · Stayed in October 2025
Verified reviewStaff were friendly, room was clean
The constant road noise, ambulance sirens etc. room was far too hot & no air con
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 13 October 2025 · Stayed in October 2025
Verified reviewIt was close to the airport (11 min 4:15 am taxi ride) and had several restaurants around it.
They had turned off the air conditioning so all they had was heat. It was a hot day and with us on the fifth floor, the room was stifling. On top of it only one window had a screen on it, and there was no breeze. So here is where the location of the hotel was a problem. Between the tram line and constant ambulances there were a couple car alarms … needless to say we got very little sleep.
Dear guest, Thank you for taking the time and we are sorry to hear that the quality of his stay has not fulfilled your expectations. The standards that we pursue every day are designed to provide and care for all the services in line with the needs of our customers. In relation to this please tell us the dates of your stay and your room number so you can verify and share with separately the causes of the discomfort. Thank you for your kindness and best regards Marco Vensi Hotel General Manager Hotel Raffaello **** Florence
Dear guest, Thank you for taking the time and we are sorry to hear that the quality of his stay has not fulfilled your expectations. The standards that we pursue every day are designed to provide and care for all the services in line with… Show more
Reviewed: 11 October 2025 · Stayed in October 2025
Verified reviewReviewed: 5 October 2025 · Stayed in October 2025
Verified reviewWe arrived at the hotel at 12 midday. Dropped off our bags for storage and took a metro which was just around the corner. Went to enjoy Florence for the rest of the day and stayed for one night. Beds were comfortable and breakfast was great. Florence Rifredi train station is just 10 minutes walking distance and it is handy if travelling from Pisa town. A lot of shops and restaurants around for a lunch or dinner.
I requested 2 single beds in advance and emailed a reminder a day before arrival, but the room was with double bed. When we checked in at 7 pm after long day on the feet in Florence we were told we have to wait at the reception until the bed will be made in to two singles. The walls are so thin as we were able to hear people talking in the room beside. No kettle in the room and when we asked for a cup of boiling water we were told to pay for it. The gym door is locked and we had to ask several times to let us in and wait beside doors as the room door card which was activated didn’t work to unlock gym door.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 3 October 2025 · Stayed in October 2025
Verified reviewThe outside of the building was newly renovated, which looks good, but actually misleading.
1. The room is definitely different from the pictures they show on the website, everything interrior was plastic, the chair, the bed the tiny TV, and even the queen bed was pooled together by 2 single beds, and definitely no carpet. 2. No toothbrush, no slipper for a so called 4-star hotel 3. AC wasn't working 4. Room telephone wasn't working 5. The worst part of the stay, is the cleaning in the morning. Fist of all, the door couldn't be locked properly from inside, so 9am some one just OPENED THE DOOR WITHOUT EVEN KNOCKING! and unsurprisingly, about half hour later, someone tried to open the door again. Secondly, the staff starts cleaning very early in the morning with a vacuum machine which is SUPER LOUD(room had no sound proof at all), whatever was going on next door, feels like an earthquake in my room. And probably they can't clean my room as they expected(which is 9am), the staff were super loud and noisy next door, my bed was literally shaking. Anyways, Shit-show! I'd say the hotel worth a 2star. Hehe.
Dear Guest , we are very glad that you took the time to write us and appreciate location we are saddened too by part of your review. Our Hotel Raffaello has been in the Florentine marketplace for over 35 years now, receiving clients from all over the world who gratify our work with loads of positive feedback. We are concerned about everything that happened but what reported from you doesn’t correspond completely to the truth. In case we will activate our law department to defend our reputation and about all the innacuracy described about Our Property and Staff. Kindest regards Marco Vensi Hotel General Manager Hotel Raffaello **** Florence
Dear Guest , we are very glad that you took the time to write us and appreciate location we are saddened too by part of your review. Our Hotel Raffaello has been in the Florentine marketplace for over 35 years now, receiving clients f… Show more
Reviewed: 30 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 September 2025 · Stayed in August 2025
Verified reviewReviewed: 21 September 2025 · Stayed in September 2025
Verified reviewReviewed: 14 September 2025 · Stayed in September 2025
Verified reviewGreat stay! Very friendly and welcoming staff. Parking is available, which is super convenient. It’s just a 5 minute walk to the tram, and then you’re quickly ( about 10-15 min) in the city center of Florence. Perfect location for exploring the city and stay away from the crowd!
Breakfast is average, I would prefer to pay more and get something better.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 12 September 2025 · Stayed in September 2025
Verified reviewReviewed: 10 September 2025 · Stayed in August 2025
Verified reviewGreat in every aspect
nothing to dislike
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThe location was good for the conference I was attending. the room was nice and clean.
The staff could be nicer and more helpful.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewNEAR TO THE TRAM STATION FOR THE CENTER (DALMAZIA) BUT BE CAREFULL YOU RETURN ON THE STATION VITTORIO EMMANUELE.
THE BREAKFEST COULD BE BETTER.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewHotel Raffaello was clean and modern. Reception staff was extremely helpful.
I just thought when you add breakfast and city tax it become expensive.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt’s a hotel just outside the city center, but the historic old town was easy to reach. The staff were friendly and helpful. We had a good rest and enjoyed a nice breakfast.
The parking arrangements could have been explained more clearly in advance, which would have saved us some extra driving around. Also, providing information about the ZTL on the website would make things clearer. This is just a small point for improvement.
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm and dedication with which we operate drive us to constantly improve, with one goal: to offer an experience that meets our guests' expectations. Hoping to welcome you again to the Hotel Raffaello, I send you my warmest regards. Marco Vensi General Manager Hotel Raffaello
Dear Guest, I sincerely thank you for your valuable comments. It's a great satisfaction to see the daily commitment that I and the entire team put into our work recognized. We know there's always room for growth, but the enthusiasm… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified review