Reviews of Relais Twelve B&B

Great location. Less than a 10 minute walk from the train station. Plenty of reasonable priced restaurants nearby. Our host Katy was fantastic in helping us out.

Clean, comfortable, peaceful room. Great location. Easy walk to station and all the main sites. Friendly and very helpful staff.

Cafe for breakfast was adequate. The guy who served us was unfriendly and impatient. Although we were at the front of the queue he ignored us for a long time to serve locals instead. We didn’t feel welcome so we found breakfast elsewhere for the rest of our stay. Thankfully we hadn’t paid for this in advance. It seemed that if you wanted to order something other than a pastry and coffee it was inconvenient. A shame as it was our only negative experience in Florence, everything else was fantastic!

Location is great easy to get around, rooms were wonderful and clean.

We loved everything

Very central location, walking distance to all main places, a lot of good places to eat near by. The breakfast was amazing, one of the bests in Italy.

It was quite hot in the room and air conditioner didn’t work.

Loved the location right in the middle of all the restaurants. The room was goregous had lot of extras biscuits cakes and savoury snacks supply. The staff was very helpful and delightful. Great security!!!

No storage space to put toilet bags The lounge was very uncomfortable. Fridge was not cold ⁰

Nice spacious room. Good location for the sites of Florence. Coffee and water machines in reception area were very much appreciated

As previously mentioned in another review, poor lighting on the stairwell

Location and comfort

The location was in the middle of the city. Very short walk from all the local attractions. The room was large, clean and comfortable. The air conditioning was good.

Main street below the room was loud in the afternoon, no fault of the property.

Location

Horrible Pillows, hard bed, staff unhelpful, we saw reception once in 5 days.

The location is very central for walking to all the tourist attractions. Great housekeeping and cleanliness.

Martina got the faulty light bulb changed in the landing after two days but it was still dark on the stairs to the first floor apartment, behind the lift shaft. The light outside the apartment door only comes on when you have reached it after climbing the stairs in the dark.

The property is in an amazing location, bed was comfy and room was clean. Staff were very friendly

Unfortunately, there was a leak/hole above the sink in the bathroom. So when we were trying to brush our teeth etc the ceiling was dripping on us and also looked like it had mould around the area on the ceiling where it was leaking from. We weren’t told checking in about it or that if was due to be fixed

Location

Great location so close to Duomo and great value for money

Nothing

We were given breakfast snacks which was a nice addition. We were greeted, advised how to access the doors to the accommodation and given a map and shown the best sites around in Florence. The room was a nice size with a comfortable bed and good size bathroom.

Lovely room

The location was excellent, walking distance to the tram & bus station and only 5 minutes from the centre of town. Our room was very quiet with no external noise or noise from other guests. There were many restaurants and supermarkets within minutes walk. The staff were absolutely amazing and so accommodating, especially when we asked if we could check out a little later. We loved the size of the suite with the guest coffee machine and cold water just outside the door in reception.

Place is central to everything, especially Santa Maria Novella, which is a plus in a place where you walk endlessly with luggage. Place is super clean. Check in staff super friendly and accommodating. You get to store your luggage all day until train or airport time. Water & loo are scarce in Italy, you have to buy to use the loo or buy water to get any, even in restaurants, so here, they have a water dispenser, which is a huge plus in the scotching heat. The rooms are done up and beautiful, we were given endless tea and coffee supplies. We also received welcome baskets with goodies like croissants, biscuits for tea and cake. We also received bath soaps, shower gels & shampoo, which other places actually do not give. Really loved it!!!

Our aircon did not work and it was really hot, so we needed it. The bed can be a little more comfy. They can do up the balcony to be a little more trendy and accommodating, for now, it is just an outside, now worth using as a patio. A communal bathroom & microwave would be an added bonus for when you have checked out & want to freshen up for airport...We did not have breakfast, so not sure how that would be...

Perfect location and very beautiful room!