Reviews of Residenza la Scala
Via della Scala, 10, Santa Maria Novella, 50123 Florence, Italy
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Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewLocation, comfortable bed
Reviewed: 18 October 2025 · Stayed in October 2025
Verified reviewVery good location, very friendly staff
Nothing
Thank you so much for your kind review! We're happy to hear you enjoyed your stay, the location, and our team. You're always welcome back!
Reviewed: 17 October 2025 · Stayed in October 2025
Verified reviewReviewed: 16 October 2025 · Stayed in August 2025
Verified reviewReviewed: 16 October 2025 · Stayed in October 2025
Verified reviewReviewed: 14 October 2025 · Stayed in October 2025
Verified reviewReviewed: 14 October 2025 · Stayed in October 2025
Verified reviewReviewed: 10 October 2025 · Stayed in October 2025
Verified reviewRoom was huge and it was a short walk from many sights in Firenze. Staff were very easy to communicate with.
Thank you for your kind words! We're glad you enjoyed the spacious room and found the location convenient. It’s also great to hear that communication with our staff was smooth. We hope to welcome you back to Florence soon!
Reviewed: 1 October 2025 · Stayed in September 2025
Verified reviewLocation
Clean and staff very nice
*Thank you so much for your kind words! We're really glad you enjoyed your stay. If there was anything about the location that wasn’t ideal, feel free to let us know so we can always try to improve. Hope to welcome you again!*
Reviewed: 29 September 2025 · Stayed in September 2025
Verified reviewLocation excellent
Not easy to find
Reviewed: 26 September 2025 · Stayed in September 2025
Verified reviewLocation is absolutely perfect for Florence. Lovely spacious clean facilities and helpful friendly staff. Everything was new and not like the other small cramped spaces you’re forced to stay in during Europe travels
Water pressure was underwhelming and the fact that the room we got was orange. The other rooms look better but if you are booking here ask them not to put you in that orange room
Thank you very much for your feedback! We're truly glad you appreciated the location, cleanliness, and the service of our staff. We’re sorry to hear that the room color didn’t meet your expectations. The "orange room" has a unique design that some guests enjoy, but we understand that tastes can vary. Next time, feel free to let us know your preferences in advance — we’ll do our best to assign a room that better suits your style. We also appreciate your note about the water pressure and will have our maintenance team check it immediately. Looking forward to welcoming you again!
Thank you very much for your feedback! We're truly glad you appreciated the location, cleanliness, and the service of our staff. We’re sorry to hear that the room color didn’t meet your expectations. The "orange room" has a unique desig… Show more
Reviewed: 20 September 2025 · Stayed in September 2025
Verified reviewGood location, good facilities
Little hiccup with no power at the start, this was fixed by the time we got back from day out.
*"Thank you so much for your kind review! We're glad you appreciated the location and facilities. We're also sorry for the small issue with the power at the beginning of your stay, but we're happy it was resolved quickly. We hope to welcome you again in the future!"*
*"Thank you so much for your kind review! We're glad you appreciated the location and facilities. We're also sorry for the small issue with the power at the beginning of your stay, but we're happy it was resolved quickly. We hope to welco… Show more
Reviewed: 18 September 2025 · Stayed in September 2025
Verified reviewGreat location. The staff were very friendly and stayed late to check us in. Only 300 metres to the train station and walking distance to the many of the attractions. Great restaurants, cafes and bakeries nearby.
Thank you so much for your kind words! We're really glad you enjoyed the location and our service. It was a pleasure to welcome you, and we hope to see you again soon in Florence!
Reviewed: 14 September 2025 · Stayed in September 2025
Verified reviewReviewed: 12 September 2025 · Stayed in September 2025
Verified reviewThe room is amazing, and in a good centralized area to walk and roam around. Staff very nice as well.
Thank you so much for your kind words! We're truly grateful you chose to stay with us and so happy to hear you enjoyed the room and location. It was a pleasure hosting you — we hope to welcome you again soon! 🌟
Reviewed: 12 September 2025 · Stayed in September 2025
Verified reviewThe location, staff are great. Everything you need were in the room. I could recommend it but you need to ask about the room before you go.
There many rooms on the floor. And we were unlucky. Because our room was without normal front door, it is made of wood and glass. So we could listen everything behind the door. Also It was too noisy. The windows were broken and didn’t close properly. The internet didn’t work properly. I think this room should have some renovation with doors and windows.
Thank you so much for your feedback. We’re really glad you appreciated the location, our team, and the room amenities. We’re sorry to hear about the inconveniences you experienced. Regarding the window in your room — it is not broken, but it’s a very old model and the way it closes is a bit different. If you had asked at reception, we would have been happy to show you how to close it properly. Also, please note that we are not allowed to replace the windows, as they are part of the historical structure of the building and protected by the city’s heritage regulations. We understand it may not be as modern, but we do our best to maintain everything in working condition within the limits set by the city. Thank you again for your comments — they help us improve. We hope to welcome you again in the future in a room that better fits your needs. Warm regards,
Thank you so much for your feedback. We’re really glad you appreciated the location, our team, and the room amenities. We’re sorry to hear about the inconveniences you experienced. Regarding the window in your room — it is not broken… Show more
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNice cozy room in the center of Florence. Clean, nice bathroom, nice comfortable bed. The staff was super helpfull, made our stay easier overall.
The windows were broken so you could not open them
*Dear Petros,* Thank you so much for your lovely feedback! We’re happy to hear you enjoyed the central location, the clean and cozy room, and that you found the bed comfortable. It’s also great to know our staff helped make your stay easier. We apologize for the issue with the windows — we’ll take care of it right away. We hope to welcome you again soon! Best regards, Farzin
*Dear Petros,* Thank you so much for your lovely feedback! We’re happy to hear you enjoyed the central location, the clean and cozy room, and that you found the bed comfortable. It’s also great to know our staff helped make your stay… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewMy friends and I really liked the location and the view from the room was great
the only problem we had was the strong smell of the detergent which made one of us cough. if you have breathing problems this could be a minus
Dear mariia, Thank you for your kind words! We’re happy to hear you and your friends enjoyed the location and the view from the room. We’re sorry to hear about the issue with the detergent smell — we truly appreciate the feedback and will be more mindful of this in the future, especially for guests with sensitivities. We hope to welcome you back again soon! Warm regards, Farzin
Dear mariia, Thank you for your kind words! We’re happy to hear you and your friends enjoyed the location and the view from the room. We’re sorry to hear about the issue with the detergent smell — we truly appreciate the feedback and wil… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLoved the helpful staff, my room was big and beautiful. Very clean and well situated.
Nothing i did not like
*Dear peter* Thank you so much for your kind words! We’re very happy to hear that you enjoyed your stay, especially the room, cleanliness, and our team’s support. It means a lot to us that everything met your expectations. We’d love to welcome you back anytime! Warm regards, Farzin
*Dear peter* Thank you so much for your kind words! We’re very happy to hear that you enjoyed your stay, especially the room, cleanliness, and our team’s support. It means a lot to us that everything met your expectations. We’d love… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat service, lovely room and facilities. Very central and there’s a wine window below. Would be back!
Dear sophie Thank you so much for your kind words! We're happy you enjoyed the room, service, and the unique wine window nearby. It would be a pleasure to welcome you back anytime! Warm regards, Farzin
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStylish rooms and a great location. Staff were responsive to my feedback
The original room I was put in had a translucent door and no solid door to the bedroom. As a solo traveller, this was quite unnerving. I mentioned this to the staff and was moved after one night
Thank you for your kind feedback! We’re happy to hear you enjoyed the style of the rooms and our central location. We truly appreciate you bringing the door issue to our attention — we’re glad we could resolve it promptly by moving you to another room. Your comfort is very important to us, and we hope to welcome you back in the future for an even better experience! Best regards, Farzin
Thank you for your kind feedback! We’re happy to hear you enjoyed the style of the rooms and our central location. We truly appreciate you bringing the door issue to our attention — we’re glad we could resolve it promptly by moving you t… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review