Reviews of Residenze d'epoca Collection-Sant'Anna
Borgo Ognissanti 23 (Nero), Santa Maria Novella, 50123 Florence, Italy
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Reviewed: 1 November 2025 · Stayed in October 2025
Verified reviewGood location that made everything to see in Florence within walking distance.
Nothing
Dear guest, thank you very much, we hope to see you again. Have a nice day.
Reviewed: 28 October 2025 · Stayed in October 2025
Verified reviewReviewed: 19 October 2025 · Stayed in October 2025
Verified reviewReviewed: 17 October 2025 · Stayed in October 2025
Verified reviewthe LOCATION is AMAZING. Really easy to walk around. I liked the breakfast, so cute how they delivery at your door, everything was clean and it was a good stay for the ending of our trip in florence. The bed is super confortable. Hot nice shower. And they were super nice! i had to check out but they let me leave my luggage there during the day so I could enjoy my day before leaving for the station that is super close BTW.
for me its not a place to stay too many days because the neighbours can be loud. And the window is pointed to the back of the building so it doesnt have much ventilation in the room. But in general, its super worthy for a couple. They have everything you will need. No windows in the bathroom and like many places in italy. It doesnt work like a proper hotel. Its more like and airbnb with everything digital. But everything worked perfect for me. they sent me the code for the doors, very techy. Its better for conected people, If you dont have access to internet, it can be difficult.
Reviewed: 23 September 2025 · Stayed in August 2025
Verified reviewReviewed: 18 September 2025 · Stayed in September 2025
Verified reviewReviewed: 15 September 2025 · Stayed in September 2025
Verified reviewThe breakfast was good.
The shower room had no door or curtain and the sink was blocked. The furniture was deteriorated
Good evening, thank you very much for your review. We will make sure to have the sink carefully checked. The shower does not have a curtain as it is a masonry-built shower, and given its generous size, we preferred to leave it as an open space. The furniture is vintage style – naturally not new, but charmingly marked by time. We are very pleased to know that you enjoyed the breakfast. Wishing you a wonderful day.
Good evening, thank you very much for your review. We will make sure to have the sink carefully checked. The shower does not have a curtain as it is a masonry-built shower, and given its generous size, we preferred to leave it as an open sp… Show more
Reviewed: 14 September 2025 · Stayed in September 2025
Verified reviewGood location, appartment was nice, worth the price during the weekend
Hello, thanks for your review, we hope to see you again. Have a good day.
Reviewed: 13 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Calling to get in.
Dear guest. Thank you for review. Have a nice day
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe only thing I liked was the location. It was a 15 min walk to the main attractions. To the railway station 8 min.
The room is very old. The cushions are awful. Had a headache all the next day. The air conditioning was just something, it seemed like it was going to fly away. If you have a sensitive sleep, you will not sleep, as the sounds from the street nothing muffles.
Dear guest, thank you very much for your review. All our pillows are brand new, and we provide each guest with one firm and one soft pillow. We would greatly appreciate it if you could share a bit more detail about the issue you experienced so we can improve. Please note that our property is located on one of the main streets, so some noise can be expected. The rooms are designed in a Renaissance Baroque style, which is part of their unique charm
Dear guest, thank you very much for your review. All our pillows are brand new, and we provide each guest with one firm and one soft pillow. We would greatly appreciate it if you could share a bit more detail about the issue you experienced… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewRoom is clean and spacious. Had less expectation about breakfast but it turned to be good - served in the room, coffee small but good, warm croissant.
Too small for four. Street noise.
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewThe shower was broken, even damaging the wall of the bathroom. I immediately informed the host and she promised to repair it in due course. In the end, there was no replacement/reparation and the property requested the full payment, making fun on the fact that the water was still there to take a shower! Really bad.
Dear guest, please be clear about how things really were: the leak in the shower came from the shower head and sprayed towards the corner of the ceiling. This issue did not prevent you from taking showers, as the shower was still functional. We tried to call a technician to replace it, but we were unable to get an appointment because they were fully booked. We are not plumbers and cannot replace it ourselves, and unfortunately we have to rely on professionals who are not always available when we would like. We tested the shower and, having confirmed that the leak towards the ceiling did not cause inconvenience or prevent guests from showering, we did not consider a refund necessary Have a good day.
Dear guest, please be clear about how things really were: the leak in the shower came from the shower head and sprayed towards the corner of the ceiling. This issue did not prevent you from taking showers, as the shower was still functional… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewExcellent location with friendly service The hotel is in a great location, with spacious, air-conditioned rooms. The staff were very friendly at check-in and even offered us a complimentary drink, which was a nice touch. The bed was extremely comfortable, and the shower worked well. Just a note—don’t expect a view, as the room overlooks a rather unappealing internal courtyard.
There was no secure safety box in the room, as it was not bolted down. Additionally, the kettle was a single-unit design that required unplugging in order to pour, which posed a safety risk. Unfortunately, my wife was unaware of this and accidentally burned herself. While we understand this may not be the property's direct fault, we would strongly suggest investing in a safer kettle and a properly installed safety deposit box to prevent similar incidents in the future.
Dear guests, thank you for your kind review. Yes, the inner courtyard is not a pleasant view, we’ve already requested several times that the building management carry out some improvement works. We’re truly sorry about the accident and hope it wasn’t anything serious. I’ll have the kettle checked by our staff. The mini safe is inside the wardrobe, didn’t you find it? We hope to welcome you back again. Have a great day!
Dear guests, thank you for your kind review. Yes, the inner courtyard is not a pleasant view, we’ve already requested several times that the building management carry out some improvement works. We’re truly sorry about the accident and hop… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe location. BUT VERY WORRY ABOUT A CAMERA I BELIEVE IS IN THE ROOM. PLS SEE PICTURES
URFENT..Please find out about the camera in the room, as otherwise I'l needd to talk to a lawyer. Very worry about it. Air conditioning dirty and the tipe of furniture was too old but in not good shape. I've been very dussapoiiinted lately, as the cist of the properties are not cheap, but the properties have been terrible deteriorated abd awful
Good morning, Dear guest. Which camera are you referring to? There is a camera at the entrance of the apartment that only records the hallway, and it's there for both your safety and ours. We truly don't understand what you mean by a camera inside the room — THERE ARE ABSOLUTELY NO CAMERAS IN ANY ROOM! What you’re writing is actually worrying us as well. Could you please send us a photo of these so-called cameras in the rooms? The furniture is in the style of a historic residence, it is certainly not modern. The air conditioners were inspected and cleaned at the end of June. You booked 2 nights in the center of Florence, in a double room with a private internal bathroom, for less than €80 per night — that doesn’t seem like an excessive price to us. We await your reply with the photos of these supposed cameras, and in the meantime, we wish you a good day.
Good morning, Dear guest. Which camera are you referring to? There is a camera at the entrance of the apartment that only records the hallway, and it's there for both your safety and ours. We truly don't understand what you mean by… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewIt was a very close, short 10 minute walk from everything you needed but still just far enough away to find lovely local and reasonably priced restaurants to dine in. Perfect distance between the train station and town, if you’re travelling that way.
While the room was clean and well kept, it was quite dark, only having one small window but nothing major!
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe location is really really good: once you stop out you are in the middle of all the city attractions : restaurants, museums and shops are within 3-5-10 minutes of pleasant walk. Even though the room was quiet small and bed was old it was comfortable , pillows were good and I had enough towels.
Unfortunately there were some things which are really hard to like. First is complete absence of soundproofing. Maybe if the apartment has something like a carpet in the corridor it would reduce the noise of late night neighbors walking in and out. Sounds from upper floor was also kind of scary. Second thing is view from the window: I cannot say it was a courtyard, it looked more like a hole with lots of garbage and enormous quantity of mosquitoes. I was absolutely impossible to open the window. Third thing is very unstable wi fi. So apartment is only good for wash and sleep if you are lucky and nobody’s walking or talking loud in the corridor.
Good evening, thank you for your review. I will take your suggestion about covering the hallway with a carpet into consideration. Unfortunately, there's not much we can do about the noise from outside or from the floor above, as it is an old building. I will report your comment about the inner courtyard to the building management. We are already considering installing mosquito screens and double glazing, as soon as we can afford it. I hope you’ll visit us again, and by then we’ll have made the improvements mentioned. Have a lovely evening.
Good evening, thank you for your review. I will take your suggestion about covering the hallway with a carpet into consideration. Unfortunately, there's not much we can do about the noise from outside or from the floor above, as it is … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe staff seemed friendly upon arrival and the location is central, but after we left due to unacceptable conditions in the room, there was no understanding or willingness to reflect on the situation of discuss an appropriate compensation. For such a high price, we expected basic cleanliness and comfort. Unfortunately, the setup felt more like a hallway of student rooms than a proper hotel: airbnb.
There was visible black mold between the bathroom tiles and inside the air conditioning unit, several dead flies in the bathroom, and a constant, unpleasant smell throughout the room. The air conditioning barely functioned, making it uncomfortably warm. On top of that, the entrance door slammed loudly every time someone entered, adding to the disruption. We were unable to sleep and decided to check out early and find alternative accommodation.
Good morning, dear guests. We would like to remind you that we are not a hotel, but a bed and breakfast. As I had already mentioned, before leaving without saying anything, you could have let us know what wasn’t to your liking — that way, if it was within our power, we could have resolved it in the best possible way. The staff working here is very attentive to cleanliness, and we do not believe the place was as dirty as you claim. The property is not new — it has its age — but it is well maintained and properly cleaned. We have denied the refund because it is not due.
Good morning, dear guests. We would like to remind you that we are not a hotel, but a bed and breakfast. As I had already mentioned, before leaving without saying anything, you could have let us know what wasn’t to your liking — that way, … Show more
Reviewed: 1 June 2025 · Stayed in March 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewToo noisy at night Room wasn't as clean as we would expect
Good morning, unfortunately, since the building is historic, the window frames are original and we are not allowed to make changes due to regulations from the fine arts authority. For this reason, we provide earplugs in every room facing the main street. As for the cleanliness, please let me know exactly what you were not satisfied with, as the staff member who takes care of it is a reliable young man who puts a lot of effort into his work. Have a nice day.
Good morning, unfortunately, since the building is historic, the window frames are original and we are not allowed to make changes due to regulations from the fine arts authority. For this reason, we provide earplugs in every room facing t… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGreat room, spacious and clean. Location was a bit noisy but after exploring the city all day, sleeping wasn't an issue. Ear plugs are provided if you want to keep the windows open! Bathroom was clean and large, bed was memory foam and very comfortable. Mosquito's were a bit annoying but hazard of leaving the window open. Beautiful city and this place is situated perfectly for walking to all attractions of Florence. Would stay here again!!
Mosquito's, but we could have kept the windows closed.
Good morning Ingrid, thank you for your lovely review – very clear! In fact, we are currently discussing with the condominium the possibility of installing mosquito screens. I hope you made use of the mosquito repellent devices this time? Have a great day.
Good morning Ingrid, thank you for your lovely review – very clear! In fact, we are currently discussing with the condominium the possibility of installing mosquito screens. I hope you made use of the mosquito repellent devices this time? H… Show more