Reviews of Palazzo D'Ambra Residenza d'Epoca
6 Via dei Conti, Santa Maria Novella, 50123 Florence, Italy

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Reviewed: 27 October 2025 · Stayed in October 2025
Verified reviewExcellent location and owner! Best staff!
Reviewed: 24 October 2025 · Stayed in October 2025
Verified reviewThe apartment couldn't be in a better location, right next to the Medici Chapel. It was convenient to go anywhere. The staff were very kind and helpful. You can enjoy Florence to the fullest from this apartment.
Reviewed: 17 October 2025 · Stayed in October 2025
Verified reviewLocation, city center, old style windows and building, very Italian
Facilities - not enought glasses *and we were 4, the room was for 6 people, 1 toilet, very poor equiped kitchen, cleaning only on arrival and very very light - the cleaning stuff do not speak English...
We are glad you liked the apartment style! however if something was missing we were not able to see and we have set up kitchenware so our guests can more easily find all items. Our cleaning staff is committed to clean at check out, and we are always availble for any question or services just contact us and we will be able to provide a solution in English.
We are glad you liked the apartment style! however if something was missing we were not able to see and we have set up kitchenware so our guests can more easily find all items. Our cleaning staff is committed to clean at check out, and we a… Show more
Reviewed: 17 October 2025 · Stayed in October 2025
Verified reviewFantastic and well equipped accommodation. Great central location as well, walk everywhere from here. Our host Phillipo was excellent and extremely helpful. I would definitely stay here again..
Nothing
Reviewed: 12 October 2025 · Stayed in October 2025
Verified reviewSuite was large and comfortable and manager was very good.
Reviewed: 10 October 2025 · Stayed in September 2025
Verified reviewWe loved the location and the spacious living area.
No parking but it seems that is the norm for Italy in general.
Reviewed: 9 October 2025 · Stayed in October 2025
Verified reviewThis property was in a great location right in the middle of old Florence. It was close to everything. Very easy access with a fob, and of course it was very comfortable and we planned this location because it had a washing machine. But it also had a dryer. Which I wasn’t even sure there were dryers in Italy.
Sometimes there was a little trouble with the water pressure. But it would only last a couple minutes. I guess I really wasn’t annoyed by anything.
Reviewed: 4 October 2025 · Stayed in October 2025
Verified reviewReviewed: 1 October 2025 · Stayed in September 2025
Verified reviewVery large space, perfect for 3-5 people. Love that it had washer/dryer and hair dryer. Everything you need for a long stay.
Would have liked more instructions. Hard to figure to turn off the lights upstairs. It's also a little loud at night from the street
Reviewed: 29 September 2025 · Stayed in September 2025
Verified reviewReviewed: 27 September 2025 · Stayed in September 2025
Verified reviewReviewed: 26 September 2025 · Stayed in September 2025
Verified reviewReviewed: 25 September 2025 · Stayed in September 2025
Verified reviewEverything!
Nothing.
Reviewed: 21 September 2025 · Stayed in September 2025
Verified reviewDramatic interior with high ceilings and fresco's, unlike anywhere else we've ever stayed. It was walking distance to all major sights and restaurants. Responsive and helpful staff. Secure building.
Photos online appear to be a combination of all the available units in the building, and so there were also photos of a terrace that we expected to be part of our unit, but ultimately was not.
Reviewed: 18 September 2025 · Stayed in September 2025
Verified reviewIt was easy to check in, we could go almost everywhere from the location. Good food near by. Even yoga center almost downstairs. Filippo was sooooo nice and helped us with early arrival and at the end of the stay, there is a locker for your belongings so you can enjoy more of Florence Before leaving. We were able to do laundry Full kitchen and the decor and facilities were modern. Elevator and good AC
Reviewed: 18 September 2025 · Stayed in September 2025
Verified reviewEverything. Beautiful apartment.
Nothing. It was exactly as shown. It was very comfortable.
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewBeautiful and cozy appartment in historical building in the central location, while not too crowded or loud. The apartment has everything you need for an enjoyable stay. The beds are very comfortable. The host was really welcoming and helped to make our stay and our check out as smooth as possible.
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewReviewed: 15 September 2025 · Stayed in September 2025
Verified reviewReviewed: 14 September 2025 · Stayed in August 2025
Verified reviewEverything was perfect! The place was clean and comfortable, the location was great, and the host was amazing. We really enjoyed our stay and would definitely come back. 10/10!
Reviewed: 14 September 2025 · Stayed in September 2025
Verified reviewReviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFillipo was very accommodating and helpful. The apartment was beautiful with incredible frescoes on the ceilings throughout the apartment. Location was ideal.