Commentaires sur l'établissement Trullo Santangelo

Thank you very much for this really detailed, nice and helpful review! We appreciate so much that you loved so much every corner of our place, we truly do this job with a love of love and effort, so thanks again for noticing that 🙏🏻♥️ alla prossima ✨

Thank you very much for this really detailed, nice and helpful review! We appreciate so much that you loved so much every corner of our place, we truly do this job with a love of love and effort, so thanks again for noticing that 🙏🏻♥️ alla … Voir plus

Thank you for your review and your point of view! 🙏🏻 our position is actually quite good, 3km far from Ceglie Messapica and close to all the main cities and attractions of Puglia. About the pool, we’ve had some trouble during the season but we preferred to keep it open and safe and not in maintenance and empty for weeks to guarantee a service to our guests during these hot months 🙏🏻 We may not be perfect for the pool but we’re quite flexible with everything, like children’s age, not applying extra costs! I’m sure that you can understand our point of view!

Thank you for your review and your point of view! 🙏🏻 our position is actually quite good, 3km far from Ceglie Messapica and close to all the main cities and attractions of Puglia. About the pool, we’ve had some trouble during the season bu… Voir plus

Dear Hervé, honestly I don’t understand your review. Is unfair for many categories under my opinion; during breakfast we always offer homemade jam, fresh cheeses and ham and bakery products + fresh pastry everyday. If you were disappointed of the room that you have chose months ago, usually when you book on booking you should see which type of room are you booking and we sent you a message inviting you to check-it. It is a pity because we had also a trullo to offer you as upgrade. A good Communication between host and guest is always important for us, sorry if you didn’t had a nice stay. All the best, Maria Luisa

Dear Hervé, honestly I don’t understand your review. Is unfair for many categories under my opinion; during breakfast we always offer homemade jam, fresh cheeses and ham and bakery products + fresh pastry everyday. If you were disappointed … Voir plus

Avec cette critique vous nous réchauffez le cœur. Merci d'avoir apprécié chaque recoin de notre logement et d'avoir compris notre potentiel avec notre proximité avec la ville, mais surtout merci de nous avoir choisis, nous espérons vous revoir bientôt ✨

Avec cette critique vous nous réchauffez le cœur. Merci d'avoir apprécié chaque recoin de notre logement et d'avoir compris notre potentiel avec notre proximité avec la ville, mais surtout merci de nous avoir choisis, nous espérons vous rev… Voir plus

Since second one you two were so happy to be at our place and your enthusiasm continued day after day. You have infected us with your good mood and love so, how to be happier than this? Thanks for this beautiful review, can’t wait to see you two again very soon ♥️✨♥️

Since second one you two were so happy to be at our place and your enthusiasm continued day after day. You have infected us with your good mood and love so, how to be happier than this? Thanks for this beautiful review, can’t wait to see yo… Voir plus

Thank you for this nice review and for appreciating our place and the proximity to Ceglie! It was truly a pleasure to be in your company and chat with you during your stay. About your experience during the dinner, I would like to specify that ours is a country kitchen experience: fresh and quality food selected and cooked on site, paired with wines from our cellar. Precisely, since we are not a restaurant we often have to wait for all the people to sit at the table and that can cause delays. The price is justified by the fact that there is an intimate and dedicated service, linen tablecloths and 10 courses (more or less) in total. It’s an invitation to enjoy the slow life, good food and wine. I understand that it is not an experience for everyone, our mistake was not explaining it to you in detail, we apologize for this! All the best from our family ✨

Thank you for this nice review and for appreciating our place and the proximity to Ceglie! It was truly a pleasure to be in your company and chat with you during your stay. About your experience during the dinner, I would like to specify … Voir plus

Thanks for your review🙏🏻 Actually our position is strategic to reach all the cities in Valle D’Itria! For the rooms, we have detailed pictures and it’s clearly described in the chat what type of room did you booked, doesn’t depend on us if you booked the Lamia, maybe was the only one available at the moment of your reservation.

Thanks for your review🙏🏻 Actually our position is strategic to reach all the cities in Valle D’Itria! For the rooms, we have detailed pictures and it’s clearly described in the chat what type of room did you booked, doesn’t depend on us if … Voir plus

Dear Michel, thanks for your review and for choosing us! ♥️ For the rooms, we have 2 types of accommodation: Trulli rooms are more vintage and authentic, respecting the history of our territory, instead lamie rooms are more modern. Sorry if you didn’t appreciate it!

Dear Michel, thanks for your review and for choosing us! ♥️ For the rooms, we have 2 types of accommodation: Trulli rooms are more vintage and authentic, respecting the history of our territory, instead lamie rooms are more modern. Sorry if… Voir plus

Good evening Annalisa, reading this review does not surprise me. Instead, I'm surprised that it was left, given that once you arrived you made me understand that you weren't very familiar with Booking, English translations and technology. First, you have dealt with me, answering you right now. Honestly, welcoming people who blocked me on whatsapp because "they thought they were dealing with a black woman asking for money" - exact words from your partner - is not a nice incipit. The moment you realized that your room was a lamia and not a trullo (a notice that we ALWAYS send on booking for scruple) you told me you were disappointed. A disappointment which unfortunately we couldn't handle as we were fully booked but as you booked in May 2023 you could have checked messages, room photos and maybe booked a different solution or even canceled and gone somewhere else. You continued with indelicate questions, such as: 'but what is the price difference? - are the other rooms less beautiful than the trullo?' and my answer was that our rooms are all different and all respectable, each with its own characteristic. We put our hearts into everything we do, from hospitality to taking care of the rooms. To be more specific, since you don't consider the room you've stayed in 'luxurious', the faucets are Bongio, the lamps are Flos and there is a work by the artist Pagnozzato hanging on the wall, as well as furniture belonging to our family and for us of inestimable value. But I regret having to give these explanations, you are simply not made for our magic place, it was clear from the first moment you belittled and insulted me. Sorry if after these unpleasant events I haven't been long-winded with you, we too are human and respect is always the basis of everything. I spend myself explaining now because it is right that future customers know what is behind such a review. All the best, Maria Luisa

Good evening Annalisa, reading this review does not surprise me. Instead, I'm surprised that it was left, given that once you arrived you made me understand that you weren't very familiar with Booking, English translations and technology. … Voir plus