Commentaires sur l'établissement Mercure Riga Centre 4 étoiles

Dear Stéphanie, Thank you for sharing your feedback and for highlighting our convenient location and Mercure’s elegant, understated design. I’m truly sorry that the room assignment did not meet your expectations. We sincerely apologize for the issues you experienced: the attic-style room with high skylights, the lack of natural ventilation, the noise from heavy rain, and the cold water on your second evening. This is not the experience we aim to deliver. We have asked our maintenance team to check the shower temperature settings. For future stays, please let us know your preference for a room with standard windows; we’ll do our best to accommodate this, subject to availability. Our reception is available 24/7 and would have been happy to offer alternatives during your stay. We value your comments and hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Stéphanie, Thank you for sharing your feedback and for highlighting our convenient location and Mercure’s elegant, understated design. I’m truly sorry that the room assignment did not meet your expectations. We sincerely apologize fo… Voir plus

Dear Emeline, Thank you for sharing your feedback with us. We are glad to hear you enjoyed our central location and the spaciousness of your room. At the same time, we regret that some aspects of your stay did not meet expectations. Please note that, as part of Accor’s “Skip the Clean” initiative, rooms are serviced every second day in order to support more sustainable use of resources. However, additional cleaning can always be arranged upon request at Reception. We are also sorry if you felt our team was not as welcoming as it should be, and that the bathroom style did not fully meet your expectations. Providing friendly service and guest comfort is very important to us, and we will share your comments with our team to improve further. We truly value your constructive feedback and hope to welcome you again for a more enjoyable stay. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Emeline, Thank you for sharing your feedback with us. We are glad to hear you enjoyed our central location and the spaciousness of your room. At the same time, we regret that some aspects of your stay did not meet expectations. Pleas… Voir plus

Dear Alexandre, Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our breakfast, bedding comfort, cleanliness, convenient location, and the professionalism of our team. At the same time, we sincerely regret the inconveniences you experienced with the television, air conditioning, and room allocation. Please note that we always do our best to fulfill guest requests; however, room allocation is finalized one day prior to arrival and depends closely on hotel occupancy. We apologize if this caused discomfort during your stay. We truly value your constructive feedback and hope to have the opportunity to better serve you on your next visit to Riga. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Alexandre, Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our breakfast, bedding comfort, cleanliness, convenient location, and the professionalism of our team. At the same… Voir plus

Dear Christian, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the comfort of your spacious and quiet room, the variety of our breakfast, and our convenient location. We look forward to welcoming you back for another relaxing stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Christian, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the comfort of your spacious and quiet room, the variety of our breakfast, and our convenient location. We look forward to welcoming you back fo… Voir plus

Dear Jacques, Thank you for sharing such a detailed review of your stay. We’re glad you enjoyed our convenient location near the Old Town, the blackout curtains, breakfast, room safe, and the calm atmosphere despite the surrounding streets and trains. We also appreciate your constructive feedback about the room size, minibar access, bathroom amenities, and the addition of complimentary water bottles. Your comments are valuable and will be shared with our team as we continually work to improve guest comfort and service. We hope to welcome you back on your next visit to Riga, and we’ll do our best to make your next experience even better. Warm regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Jacques, Thank you for sharing such a detailed review of your stay. We’re glad you enjoyed our convenient location near the Old Town, the blackout curtains, breakfast, room safe, and the calm atmosphere despite the surrounding streets… Voir plus

Dear Jean-Marc, hank you for your kind feedback and for highlighting the friendliness of our staff, the quality of the breakfast, the convenient location, and the soundproofing of our hotel. Please note that, as part of our Go Green sustainability program, towels hung up are not replaced, while those left on the floor are changed. We regret if this procedure was not fully followed during your stay and will remind our housekeeping team to ensure strict adherence to the policy. In addition, as part of the same program, housekeeping is provided every second day unless a daily service is specifically requested. Should you wish to have your room cleaned on a non-scheduled day, you may request it at reception, and it will be arranged. We appreciate your comments and look forward to welcoming you again at Mercure Riga Centre. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Jean-Marc, hank you for your kind feedback and for highlighting the friendliness of our staff, the quality of the breakfast, the convenient location, and the soundproofing of our hotel. Please note that, as part of our Go Green susta… Voir plus

Dear Nathalie, Thank you for your feedback and for highlighting the positive aspects of your stay, including the practical shower room, quality breakfast, and comfortable mattress. We regret that some elements did not meet your expectations, particularly regarding the carpet and the room allocation for your family. Please note that your rooms were assigned on the same floor and in the same building. Allocating adjacent or connecting rooms is subject to availability, especially during high season when the hotel is fully booked. However, if we are informed in advance of your preference for connecting rooms, we will always do our best to accommodate such a request. We appreciate your comments, which help us to improve, and we hope to welcome you again at Mercure Riga Centre. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Nathalie, Thank you for your feedback and for highlighting the positive aspects of your stay, including the practical shower room, quality breakfast, and comfortable mattress. We regret that some elements did not meet your expectatio… Voir plus

Dear Xavier, Thank you for your feedback. We are glad to hear that you appreciated the location and breakfast. However, we regret the inconvenience caused by the leaking shower and the air conditioning issues during your stay. Please be assured that your comments have been forwarded to our maintenance team for immediate attention. We appreciate your input, as it helps us improve the quality of our services. We hope to have the opportunity to welcome you again under better conditions. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Xavier, Thank you for your feedback. We are glad to hear that you appreciated the location and breakfast. However, we regret the inconvenience caused by the leaking shower and the air conditioning issues during your stay. Please be … Voir plus

Dear Anna, Thank you for sharing your experience following your recent stay with us. We are delighted to hear that you enjoyed our central location, found the room clean and well-equipped, and appreciated the quality of our breakfast offerings. We also take note of your comments regarding the bottled water, dinner selection, and the service at reception. Your feedback is important to us, and we will review these points internally to ensure we continue to improve the guest experience. While tap water in Riga is generally considered safe to drink, we understand personal preferences and will consider your note regarding complimentary water bottles. We hope to welcome you again in the future and provide an even more enjoyable experience. Best regards, Santana Baitīte Front Office Manager

Dear Anna, Thank you for sharing your experience following your recent stay with us. We are delighted to hear that you enjoyed our central location, found the room clean and well-equipped, and appreciated the quality of our breakfast offe… Voir plus

Dear Francoise, Thank you for your detailed feedback. We are glad to hear you appreciated the spacious and quiet room, as well as the central location and comfortable bedding. We sincerely regret the inconveniences you encountered and will share your comments with the respective departments to ensure improvements. Your remarks are valuable to us as we strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you again and offer you a more seamless stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Francoise, Thank you for your detailed feedback. We are glad to hear you appreciated the spacious and quiet room, as well as the central location and comfortable bedding. We sincerely regret the inconveniences you encountered and wil… Voir plus

Dear Patricia, Thank you for your message. We sincerely regret the distress this situation has caused and take your concerns seriously. However, please note that the hotel cannot assume responsibility for guests’ personal belongings or items left for storage, especially when it involves sensitive medical materials that require specific handling. To assess the matter properly, we must first conduct an internal investigation to clarify the communication that took place at the time of your arrival — including how the storage request was conveyed and how the item was handled. We understand the importance of this matter and assure you that it is being reviewed with the utmost attention. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Patricia, Thank you for your message. We sincerely regret the distress this situation has caused and take your concerns seriously. However, please note that the hotel cannot assume responsibility for guests’ personal belongings or it… Voir plus

Dear Amal, Thank you for your review and for sharing your impressions of your stay with us. We’re glad to hear that you found our location interesting. At the same time, we’re truly sorry to learn that you were disappointed with the speed and courtesy of our staff. Please be assured that your comments have been shared with our team, and we will work to improve both efficiency and guest interaction moving forward. Your feedback is very important to us, and we appreciate you bringing these points to our attention. We hope to have the chance to provide you with a better experience in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Amal, Thank you for your review and for sharing your impressions of your stay with us. We’re glad to hear that you found our location interesting. At the same time, we’re truly sorry to learn that you were disappointed with the speed… Voir plus

Dear Chantal, Thank you for your kind words about our central location, generous breakfast choices, and attentive staff. We truly appreciate your feedback. Regarding the €50 deposit, please note that this policy is clearly outlined in the “House Rules” when making a reservation through the booking platform, as well as in the welcome letter provided upon arrival. We kindly encourage all guests to review these details during the booking process to avoid any surprises. We also apologize for the sticky floor in the dining room and have shared your comments with our housekeeping team to ensure improved cleanliness. Thank you again for your valuable feedback, and we hope to welcome you back soon. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Chantal, Thank you for your kind words about our central location, generous breakfast choices, and attentive staff. We truly appreciate your feedback. Regarding the €50 deposit, please note that this policy is clearly outlined in th… Voir plus

Dear Claudia, Thank you very much for your detailed feedback. We are pleased to hear that you enjoyed your stay with us — from the central location and clean room to the variety of breakfast options and the helpfulness of our staff. It’s always our pleasure to assist with any requests, including online check-in support. Regarding the deposit, please note that this is part of our standard policy and is clearly indicated during the booking process. If you wish to access the minibar during your stay, you are always welcome to contact our reception team, who will gladly assist you at any time. We appreciate your comments and look forward to welcoming you again. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Claudia, Thank you very much for your detailed feedback. We are pleased to hear that you enjoyed your stay with us — from the central location and clean room to the variety of breakfast options and the helpfulness of our staff. It’s … Voir plus

Dear Gilles, Thank you for taking the time to share your feedback. We're glad you enjoyed the location and appreciated the quality of the breakfast. However, we're truly sorry to hear about the organizational challenges during breakfast and the lack of warmth in your welcome. Please rest assured that your comments have been shared with our team so we can improve both service training and guest experience moving forward. We hope to have the opportunity to welcome you again and provide a much more positive impression. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Gilles, Thank you for taking the time to share your feedback. We're glad you enjoyed the location and appreciated the quality of the breakfast. However, we're truly sorry to hear about the organizational challenges during bre… Voir plus

Dear Ludovic, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations regarding our facilities, breakfast quality, and overall ambiance. Please be assured that your comments have been shared with the relevant departments as we continually strive to improve our services and guest experience. We hope to have the opportunity to welcome you again and provide a much better stay. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Ludovic, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations regarding our facilities, breakfast quality, and overall ambiance. Please be assured that your comment… Voir plus