Bewertungen für Kenzi Menara Palace & Resort 5 Sterne

Dear Chalres, Thank you for your kind feedback. We’re glad to hear you enjoyed the spacious room, the lovely balcony view, and the variety of our breakfast and dinner buffets. We truly appreciate your recognition of our team’s friendliness and helpfulness. We hope to welcome you back again soon. Warm regards, Mrs. Ibtissam JAMILI General Manager

Dear Chalres, Thank you for your kind feedback. We’re glad to hear you enjoyed the spacious room, the lovely balcony view, and the variety of our breakfast and dinner buffets. We truly appreciate your recognition of our team’s friendliness… Mehr anzeigen

Dear Kathrin, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our beautiful gardens and the nice pool area. However, we read the remainder of your comments with serious concern, and we sincerely apologize for the significant difficulties you encountered, which are far below the standards we strive to maintain. We are extremely disappointed to learn about your negative experience with our advertised gluten-free options. The confusion and lack of knowledge regarding specialized diets are completely unacceptable, and we deeply regret the difficulties this caused you. Your health and dietary safety are paramount, and we are immediately addressing this critical failure with our Food & Beverage team to ensure proper training and awareness. We also sincerely apologize for the consistent issues with service across the hotel, which you described as difficult, marked by ignorance, being forgotten, and very long wait times at the reception and elsewhere. This behavior is unacceptable and does not reflect our commitment to attentive service. We will be reinforcing training across all guest-facing departments to improve reaction time and overall courtesy. We also note your feedback regarding the heavily calcified fixtures in the rooms. We apologize that these maintenance issues affected your comfort. We understand that given these numerous shortcomings, you would not choose our hotel again. We are truly sorry that we failed to provide you with the professional, seamless, and safe experience expected of a 5-star establishment. We value your honesty and will use your detailed feedback to implement immediate and necessary improvements. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Kathrin, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our beautiful gardens and the nice pool area. However, we read the remainder of your comments with … Mehr anzeigen

Dear Nadia, Thank you very much for your wonderful review! We are delighted to hear that you found the Kenzi Menara Palace truly beautiful. It is a pleasure to know that you appreciated the spacious and very clean rooms, and that our staff was consistently friendly and helpful. Your special thanks to Mouad is greatly appreciated! We are so proud to hear that he made your stay unforgettable with his positive energy and commitment. Thank you once again for your kind words. We look forward to welcoming you back soon! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Nadia, Thank you very much for your wonderful review! We are delighted to hear that you found the Kenzi Menara Palace truly beautiful. It is a pleasure to know that you appreciated the spacious and very clean rooms, and that our staf… Mehr anzeigen

Dear Nicola, Thank you for your feedback. We are happy to hear that you enjoyed our breakfast, the beautiful pool, and the spacious rooms. We are also glad that our childcare services and complimentary shuttle were helpful during your stay. We sincerely apologize for the service delays you experienced and for any requests that were forgotten. This is not the standard we aim for, and we will address your comments with our team to ensure we provide more efficient service in the future. We also appreciate your comments on our location, which helps us provide better information to future guests. We hope to have the opportunity to welcome you back to the Kenzi Menara Palace and provide you with a flawless experience. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Nicola, Thank you for your feedback. We are happy to hear that you enjoyed our breakfast, the beautiful pool, and the spacious rooms. We are also glad that our childcare services and complimentary shuttle were helpful during your stay… Mehr anzeigen

Dear Younes, Thank you for your feedback. We are glad to hear that you enjoyed our pool. However, we are sorry to learn that you were not satisfied with the facilities. Your comments are important to us and will be shared with our management team for review and improvement. We hope to have the opportunity to welcome you back for a better experience. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Younes, Thank you for your feedback. We are glad to hear that you enjoyed our pool. However, we are sorry to learn that you were not satisfied with the facilities. Your comments are important to us and will be shared with our manage… Mehr anzeigen

Dear Nazife, Thank you for your wonderful review! We are so pleased to hear that you felt at home and enjoyed our warm, family-like atmosphere. We are glad that you found the beds incredibly comfortable and that the daily cleaning service met your expectations. Your description of the hotel as "clean, cozy, and welcoming" is the best compliment we could receive. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Nazife, Thank you for your wonderful review! We are so pleased to hear that you felt at home and enjoyed our warm, family-like atmosphere. We are glad that you found the beds incredibly comfortable and that the daily cleaning service… Mehr anzeigen

Dear Monthy, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great facilities, spacious rooms, and beautiful garden. We are also very proud of our friendly staff and will be sure to pass on your kind words to Ilham for her exceptional service. However, we are very sorry to learn about the issues you experienced. We sincerely apologize for the unpleasant odor in your room and the cleanliness issues. We take your comments about the need for renovation and the chaotic breakfast service very seriously. The situation you described, with crowded conditions, dirty tables, and inattentive staff, does not meet our standards. We have immediately shared your feedback with our management and housekeeping teams to address these issues promptly. We are committed to ensuring a more comfortable and pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future to show you the improvements we have made. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Monthy, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great facilities, spacious rooms, and beautiful garden. We are also very proud of our friendly staff and will be sure to pass on your k… Mehr anzeigen

Dear Lahna, Thank you for your wonderful review! We are delighted to hear that everything was very nice and that you would gladly recommend our hotel. Your positive feedback is the greatest reward for our team. We look forward to welcoming you back to Kenzi Menara Palace soon! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Lahna, Thank you for your wonderful review! We are delighted to hear that everything was very nice and that you would gladly recommend our hotel. Your positive feedback is the greatest reward for our team. We look forward to welcomin… Mehr anzeigen

Dear Nadia, Thank you for your wonderful review! We're absolutely delighted to hear that you were so pleased with our breakfast, service, cleanliness, and staff. A special thank you for specifically mentioning Ms. Ilham; we are thrilled to know her warm welcome and kindness made such a positive impression on you. We truly appreciate your feedback and hope to welcome you back to Kenzi Menara Palace very soon! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Nadia, Thank you for your wonderful review! We're absolutely delighted to hear that you were so pleased with our breakfast, service, cleanliness, and staff. A special thank you for specifically mentioning Ms. Ilham; we are thrill… Mehr anzeigen

Dear Bruno, Thank you for taking the time to share your feedback. We are truly sorry to hear that you found our staff arrogant and that your experience, particularly with the reception and checkout process, was unsatisfactory. We sincerely apologize if the measures in place, such as the barrier at reception and the token system for checkout, created an impression of a lack of hospitality or made you feel unwelcomed. These procedures are intended to manage guest flow and ensure all payments are settled efficiently, but it is clear that in your case, they led to frustration. We are also very concerned by your comment that our staff prioritizes local guests over others. This is absolutely not the standard of service we uphold, and we deeply regret that you felt this way. We pride ourselves on offering warm and equitable service to all our guests, regardless of nationality. Please be assured that we are taking your observations very seriously. We will be reviewing our customer service training and internal procedures to ensure all interactions are handled with the warmth, professionalism, and fairness that our guests deserve. We regret that your stay was marred by these issues. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Bruno, Thank you for taking the time to share your feedback. We are truly sorry to hear that you found our staff arrogant and that your experience, particularly with the reception and checkout process, was unsatisfactory. We sincerel… Mehr anzeigen

Dear Karrn, Thank you for your truly wonderful review! We're thrilled that "everything was truly perfect" during your stay. Your high praise for our team's professionalism and hospitality means a lot, especially your kind words for Ilham's gentleness and availability and Coach Mouad's engaging activities. We're so glad you recommend us and look forward to welcoming you back for another perfect experience! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Karrn, Thank you for your truly wonderful review! We're thrilled that "everything was truly perfect" during your stay. Your high praise for our team's professionalism and hospitality means a lot, especially your kin… Mehr anzeigen

Dear Elhassan, Thank you for your wonderful feedback! We are very happy to hear that everything was super and that you were very satisfied with your stay. We hope to have the pleasure of welcoming you back to Kenzi Menara Palace in the future! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Elhassan, Thank you for your wonderful feedback! We are very happy to hear that everything was super and that you were very satisfied with your stay. We hope to have the pleasure of welcoming you back to Kenzi Menara Palace in the fu… Mehr anzeigen

Dear Jacob, Thank you for your wonderful review! We are thrilled to hear that you and your son had a fantastic short getaway to Marrakech and enjoyed your stay at Kenzi Menara Palace Resort. We are delighted that your son had a memorable time at our Kids Club, thanks to Mehdi and Nada. We appreciate your feedback regarding the drink selection at the bar and will take it into consideration for future improvements. We are also grateful for your kind words about Ilham and Mouad at check-out. We are happy they were able to assist you with printing your boarding passes. Thank you for choosing Kenzi Menara Palace for your unforgettable stay. We hope to welcome you and your son back again soon! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Jacob, Thank you for your wonderful review! We are thrilled to hear that you and your son had a fantastic short getaway to Marrakech and enjoyed your stay at Kenzi Menara Palace Resort. We are delighted that your son had a memorable … Mehr anzeigen

Dear Marios, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic time at Kenzi Menara Palace and that you found our hotel impressive. We are especially delighted that you enjoyed our large pool and found it to be a perfect oasis for relaxation. We are also very pleased that you received first-class service from our team. We will be sure to pass along your special thanks to Ilham, Coach Mouad, Mehdi, DJ Jimmy, the friendly lady from the housekeeping team, and Imane from the bar. They will be thrilled to hear that they made such a positive impact on your stay. We are truly grateful for your kind words and we look forward to welcoming you back for another wonderful stay in the future! Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Marios, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic time at Kenzi Menara Palace and that you found our hotel impressive. We are especially delighted that you enjoyed our large pool an… Mehr anzeigen

Dear Nino, Thank you for taking the time to share your feedback on your recent stay. We are glad to hear that you enjoyed the pool area and the size of our rooms. We are, however, concerned to read your comments regarding the staff, the condition of the hotel, and your checkout experience. We sincerely apologize if you found our staff to be less than diligent, helpful, or friendly. We are committed to providing excellent service and will be addressing your feedback with our team to improve their attentiveness and hospitality. It is disappointing to hear that you felt they were simply "doing their job" as we strive for our staff to be welcoming and proactive in assisting our guests. We also acknowledge your observation that the hotel is showing its age and requires renovation. We are aware that certain areas of the hotel are due for refurbishment and we are continuously working on upgrades to ensure our facilities meet the expectations of our guests. We appreciate you highlighting this, as it reinforces the importance of these ongoing improvements. We are very sorry to learn about the skepticism you experienced during checkout. This is certainly not standard practice and is not the impression we want to leave our guests with. We will investigate this incident and take appropriate steps to ensure all our guests are treated with respect and trust during the departure process. We value your feedback as it helps us identify areas where we need to improve. We understand that based on your experience, you cannot recommend our hotel at this time, and we are truly sorry that your stay did not meet your expectations. We are committed to making the necessary improvements and hope that you might consider giving us another opportunity in the future to demonstrate the positive changes we are implementing. We would welcome the chance to regain your trust and provide you with a much more enjoyable experience. Sincerely, Mrs. Ibtissam JAMILI General Manager

Dear Nino, Thank you for taking the time to share your feedback on your recent stay. We are glad to hear that you enjoyed the pool area and the size of our rooms. We are, however, concerned to read your comments regarding the staff, the c… Mehr anzeigen

Dear Christian, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our spacious grounds, large pool, and convenient location near the airport. We apologize for any disturbance caused by the traffic noise in your room. We'll take your comment into consideration as we continue to evaluate our room assignments. Your satisfaction is our top priority, and we're always looking for ways to improve your stay. Best regards, Mrs. Ibtissam JAMILI General Manager

Dear Christian, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our spacious grounds, large pool, and convenient location near the airport. We apologize for any disturbance caused by the tr… Mehr anzeigen