Reviews of Les Jardins D'issil
Route de l'Ourika Km 13 Sidi Abdallah Ghiat, 40000 Marrakech, Morocco
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Reviewed: 11 September 2025 · Stayed in September 2025
Verified reviewOur room was nice. It was clean; it was spacious yet cozy. The traditional Moroccan salads and dishes were delicious and generous albeit limited and quite often repeated in choice. The personnel are very pleasant. The GM, David, and the Concierge,(Reynald), are treasures. They are very attentive to the guests; all requests are quickly addressed, they are both warm individuals who clearly care about their guests' experiences.
The property needs A LOT of attention. It's very run down. The outdoor furniture is old, torn, and in poor condition. The walkways are chipped and crumbling. The Jardins (Gardens) d'Issil are not green flowery gardens like the pictures, but instead dirt gardens. The majority of the vegetation is dead. The greenery was a main reason we chose this property. The cost of food and drink onsite is outrageous: be prepared to pay 150dh (~$15) for 1 oz (30ml) of alcohol. This is the small side of a shot pourer "pony shot," and not the normal pour. There's no potable water provided, even during meals - each bottle of water is 30dh ($3); with the average daily temp at 37c (98 F) hydration is a requirement. It's unacceptable not to offer potable water at least at mealtimes. The site says there is a Hammam; it's an extra charge and there isn't anyone to man it. There isn't a single TV onsite that works; they don't have a service contract in place. The AC in the room is not reliable. It works fine on occasion, but shuts off and will not turn on again on others. The site says they accept credit cards - they DO NOT. This was communicated via text the night before we were to check in. Be prepared to bring cash or to do a wire transfer at check out. The owner of this establishment has clearly either run into financial troubles or decided not to maintain this property.
Dear Patrick, We thank you for your comment, which overall seems rather positive, since despite your remarks, you appear to have enjoyed your stay. Regarding the vegetation, unfortunately in Marrakech we are facing a severe drought and a shortage of water. Our resources are therefore primarily dedicated to supplying water to our rooms, kitchen, etc., as well as for the maintenance of the swimming pool. Once the rains return, we will once again be able to water the entire estate and restore it to the appearance shown on our website (the photos of which were taken only last May), except for the areas currently being transformed into dry gardens, similar to those found in other particularly arid regions. As for the 30ml servings of alcohol, we would like to remind you that this is in line with what is customary in most countries (particularly in Europe) for similar pricing. It is true that we do not offer free mineral water during meals, just like the vast majority of hotels around the world. We also do not provide televisions in the rooms, and this is clearly stated. This is in order to meet the request of most of our guests, who come here seeking peace and tranquility, away from the noise of the world. Lastly, we do indeed have a hammam and a spa. We remind you that a therapist is present on site every day. It is therefore inaccurate to say that there is no one to look after these services. Furthermore, as everywhere in the world, hammams and massages are of course not complimentary. In summary, our services are consistent with standard hospitality practices. We hope, despite these few remarks, to have the pleasure of welcoming you again at Les Jardins d’Issil Marrakech, outside the period of drought. Kind regards,
Dear Patrick, We thank you for your comment, which overall seems rather positive, since despite your remarks, you appear to have enjoyed your stay. Regarding the vegetation, unfortunately in Marrakech we are facing a severe drought and a … Show more
Reviewed: 11 June 2025 · Stayed in April 2025
Verified reviewThe pool was wonderful
The food. The property needed some money spent on it to tidy it up cushions were old and it was all a little shabby this hotel needs modernising and a lick of paint. Sadly we also had some local cats urinate in our room so we were moved twice.
Dear Andrew, Thank you for your message. We are sorry to hear that your stay did not meet your expectations. However, please note that our outdoor restaurant, swimming pool, and all surrounding areas were fully renovated just a month ago in order to offer an even more enjoyable experience to our guests. The ongoing enhancement works are continuing. Our bar has also been recently renovated, and the gardens are currently being transformed into dry gardens to meet the challenges of climate change. Regarding the cats, our teams did their utmost to ensure your accommodation met the expected standards, and the animals are now kept away from both private and communal areas. We sincerely hope you will not hold this against us and that we will have the pleasure of welcoming you again for a future stay, during which you will be able to discover the transformations. Kinks regards, Front office
Dear Andrew, Thank you for your message. We are sorry to hear that your stay did not meet your expectations. However, please note that our outdoor restaurant, swimming pool, and all surrounding areas were fully renovated just a month ago … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI had a great experience staying here. It’s a nice place, and the staff really took good care of us. My room was clean, and the service was excellent. A special thanks to David—he was very helpful and made our stay even better. We’re looking forward to seeing him again soon .
Dear Fatima Zahra, It is with great pleasure that we receive your feedback, which we hope will be helpful both to our future guests and to the team who welcomed and served you during your stay. We sincerely thank you for your kindness and are delighted to know that the quality of our service and our high standards allowed you to enjoy a wonderful stay. We would be very happy to welcome you again on a future visit. Kind regards, Front Office Les Jardins d’Issil, Marrakech
Dear Fatima Zahra, It is with great pleasure that we receive your feedback, which we hope will be helpful both to our future guests and to the team who welcomed and served you during your stay. We sincerely thank you for your kindness and a… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewLes Jardins d’Issil is a true oasis of tranquility just outside the vibrant city of Marrakech. Surrounded by nature, this beautiful place offers peace, comfort, and a genuinely relaxing atmosphere. The setting is simply stunning — beautiful gardens, charming tents, and a serene pool area that invites you to unwind. The staff were very kind and welcoming, always ready to make our stay as pleasant as possible. It’s the perfect escape for those looking to recharge and enjoy the calm side of Morocco. We loved every moment and would warmly recommend it to anyone seeking beauty and serenity near Marrakech.
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewFirst of all we were choked of the road was really Not good it could a Problem with the Wheel Happen and in the middle of nowhere just surrounding of field etc The price with the tent and breakfast I expected more they exaggerated in it The breakfast also we didn’t like it even the tee wasn’t good and not enough too we were five people two adults with three kids they gave small rghayaf five counted I don’t recommended even that the owner and the manager were super kind but doesn’t fit the photos and money and also the services More than this price was extra fees for taxes they really exaggerated the price if only that deserve we won’t have problem with money but it wasn’t in fact That was our experience I don’t recommended
Dear Guests, We are sorry to hear that your stay did not meet your expectations. Regarding your breakfast, unfortunately, you did not share your comments with us at the time. We would have been happy to provide more if it was not generous enough, or to adjust it to your taste — as we always do for all our guests in order to meet everyone’s preferences and expectations. We would be delighted to welcome you again for a future stay, should you wish, and give you the opportunity to experience the spirit of Les Jardins d’Issil under the best possible conditions. Guest Relations
Dear Guests, We are sorry to hear that your stay did not meet your expectations. Regarding your breakfast, unfortunately, you did not share your comments with us at the time. We would have been happy to provide more if it was not generous e… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 November 2024 · Stayed in November 2024
Verified reviewa very lovely & peaceful place... With beautiful gardens and the idea about rooms designed as tents/caves makes it even more special! Our room was very pretty , the bed was large and comfortable, there was even a seating area. Visited with my little daughter it was her birthday trip. The staff were absolutely amazing, attentive, helpful and friendly. They even made a surprise for my daughter, left a present, sweets and a letter in our room🩷 every single one was so nice and made our holiday perfect. Definitely highly recommend to everyone and wish we could return. Thank you from Cindy and Lea
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewLes Jardins D’Issil is an oasis of calm and tranquility in the desert just beyond Marakesh. It is a family run hotel and spa with caring staff who go out of their way to accommodate your every need. The rooms/tents are stunning with extremely comfortable beds, the pool is just the right temperature and large enough to swim a few lengths. The grounds and facilities are clean and well kept although there are some signs of age. Despite this you will not be disappointed. The hotel is utterly charming. Breakfasts are usually a Moroccan feast which kept us going all day. Evening meals are available, again Moroccan dishes which are tasty, generous in size and presented well for a reasonable cost. For those who like to drink alcohol there is a draft beer facility and local Moroccan wine is available. The hotel is situated off a main road out of Marakesh and is not easy to find so if you’re hiring a car make sure you download the Waze satnav app and have plenty of data. Without these two things I can guarantee you’ll get lost! Google maps gets very confused in this area! All in all this hotel provided us with a wonderful place to stay and tour from and we will certainly return.
Reviewed: 4 June 2024 · Stayed in June 2024
Verified reviewStaff are friendly, and tried their best to help guests.
It is in the middle of no where, guests must rent a car otherwise taxis would scams you and difficult to arrange taxis. Breakfast is very basic and same every day( no fixed timetable), we tried to have lunch and dinner, food is ok, but at least 6 cats is in the dining place and jump on table to grabs food from plate. They accept only cash or transfer to European bank account ( no credit card accepted) i hardly see any other guests while staying 5days there.( early June). We went to attend a marriage, and had hard time paying a lots to taxis because of the location is very remote.
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewLocation, room, pool, and surroundings
Catering
Reviewed: 27 November 2023 · Stayed in September 2023
Verified reviewReviewed: 29 January 2023 · Stayed in January 2023
Verified reviewRien
"Absolutely unacceptable dining experience at this hotel. The food was mediocre at best and the prices were exorbitant. On top of that, they only accepted cash which added to the frustration. I am extremely unhappy with the service and do not recommend it to anyone."
Reviewed: 12 January 2023 · Stayed in January 2023
Verified reviewReviewed: 10 January 2023 · Stayed in January 2023
Verified reviewFriendly staff, great room (loved the tent), food was OK (some of it made with too much sugar, but they adjusted that for us the days after.
Communal areas a bit dilapidated in areas (chair cushions frayed, floor surrounding pool cracked and shedding paint). In room shower head fixture broken so you had to hold it in hand. In any case small things which didn't really impact our holiday feeling or enjoyment.