Reviews of Riad dar El Arsa Rooftop & jacuzzi

I felt like I was living within the locals. Everyone was so nice and welcoming. Even the local shops and markets. The staff at the riad was amazing… Omar went above and beyond to make us feel at home. The breakfast lady was exceptional, she cleaned our rooms every day with such care. Me and my friends had a lovely time thanks to staying at this Riad and meeting the lovely people that work there. I will miss our evenings at the rooftop. And I will see you all very soon. Missing it already!

Not a thing. All was perfect.

We had an amazing stay in Marrakech! The riad was beautiful and comfortable, and the host was an absolutely wonderful person – so welcoming and helpful. Everything exceeded our expectations. Highly recommended!

Everything was perfect!

It’s just ok. There’s hot water. Gives a Moroccan feel

Location. Harassment from locals. They need better bed linen. Cushions on the bed are old. No soap in the bathrooms. Breakfast was basic. Was expecting a full Moroccan breakfast WiFi unstable

Nice big room

poor lighting, there was no proper lock on the door.

Mint tea

It is a beautiful, authentic riad. Although the streets are busy, it is very quiet inside. Breakfast was perfect. Omar, our host and his friends were extremely kind and helpful. Omar was always in our service, easy to reach and ask for advice.

WiFi connection was quite poor on the second floor, but elsewhere it worked well. The location is not the best, the center is a longer walk, but still manageable, and I would rather choose this place again.

Location waa a bit scary once inside was ok .. Location is not best area of Medina

The property is really good, has an ambience warmth and comfort. The staff are really friendly, special mention to AKRAM, OMAR and the lady who also helped to clean our room and prepare the breakfast. We'll definitely book again in the future.

Staff was very helpful and friendly

The roof top is crowded with unnecessary trees

Everyone very friendly,nice people here.

Everything was so good. The staff was kind and everything was clean. Highly recommend it.

The staff are very nice and accomodating.

The traditional layout or the Riad was beautiful.

The A/C didn’t work properly one night.

Excellent, the host were very helpful and nothing was to much trouble. The hotel was lovely and had everything we needed. Breakfast was lovely and plenty of it.

Staying at this Riad was one of the highlights of our entire trip. The place is absolutely stunning – a perfect blend of traditional charm and modern comfort. Every corner of the Riad felt thoughtfully designed, from the beautiful courtyard to the cozy rooms and peaceful atmosphere. You can really feel the soul of the place – it’s not just accommodation, it’s an experience. But what truly made our stay unforgettable was Akram. He is one of the kindest, most genuine hosts we’ve ever met. Always smiling, always ready to help, and incredibly knowledgeable, he made us feel right at home from the moment we arrived. Whether it was offering local tips, helping us plan our days, or simply chatting over tea, Akram brought so much heart and warmth to our stay. If you’re looking for a beautiful, peaceful place to stay – and the kind of hospitality that stays with you long after you leave – this Riad is it. And if you’re lucky enough to meet Akram, your trip will be even more special. Thank you for everything, Akram – we’ll be back!

We had a mostly pleasant stay. The Riad itself felt safe once inside, which was important for us as two girls traveling alone. The air conditioning worked well, and our room was completely cleaned with fresh towels provided on day two — a detail we really appreciated. The rooftop was a lovely space to relax, with comfortable seating and a nice view. Momo was incredibly welcoming, helpful, and made us feel at ease. He was always available via WhatsApp, which gave us peace of mind. The cooking lady was also an absolute gem — kind and warm. However, we did experience some issues due to clear miscommunication between the team members, which caused a few inconveniences during our stay. Everyone was kind, but it felt like they weren't always on the same page. Overall, a nice experience with standout hospitality from some staff, but with room for improvement in internal communication.

The location was a bit of a challenge. While it's close to the Medina, it's in a rougher part of Marrakech that can feel difficult to navigate — especially at night or if you're planning to visit places like Le Jardin Majorelle. Definitely something to check carefully before booking. We also experienced some miscommunication between team members. This led to us receiving the wrong dinner order (and being charged extra for it) and nearly missing our taxi because of a late update that it had been booked. Our room was on the ground floor, right next to the kitchen and dining area. It got noisy, and the lack of privacy made it hard to feel relaxed — especially since we couldn’t comfortably open the window. Lastly, while we were given breakfast at 8am as requested, it seemed like a strain for the team. Comments about being tired or sleepy made us feel like we were asking for too much, and breakfast was served a bit later than agreed.