Reviews of Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive 5 stars

Dear Guest, Thanks for your review about our hotel. We are delighted to hear you found our rooms to be spacious havens of luxury and elegance, and our team's dedication to service shone through during your visit. Our commitment to maintaining a sophisticated and inviting atmosphere is always a top priority, and it is wonderful to know this was evident in your experience. We are mindful of your transportation feedback and appreciate your highlighting the convenience of a shuttle. While we currently offer an airport shuttle service, we understand the importance of easy access to local attractions and will keep your thoughts in mind for future improvements. We regret to hear that our culinary offerings in the evening did not meet your sophisticated palate. Our diverse array of restaurants is designed to provide a harmonious blend of international and local flavors, and we usually receive glowing remarks about our dining experiences, including our complimentary dinner at Sal Steak Cave for The Reserve guests. We are thrilled that our daily housekeeping services contributed to a clean and relaxing environment for your carefree getaway. We are hoping to welcome you back in the future. All the best. Guest Service Center Management

Dear Guest, Thanks for your review about our hotel. We are delighted to hear you found our rooms to be spacious havens of luxury and elegance, and our team's dedication to service shone through during your visit. Our commitment to … Show more

Dear Taneisha, We would like to thank you for this review about your recent experience in our hotel. It is wonderful to hear that your room provided a private oasis of luxury, and that the elegance of our resort's grounds met your high standards. Our team strives to ensure every guest experiences that sophisticated touch, and your commendation of their exceptional service is truly inspiring. We take note of your desire for more on-property entertainment and additional restaurants without reservation requirements. While we offer a rich selection of dining options and activities, we understand the allure of spontaneous, carefree indulgence. Rest assured, our diverse culinary offerings are designed to cater to various palates at any hour, including our 24/7 Coffee Corner by Nespresso for those with a sweet tooth. Our commitment to maintaining a harmonious and mindful atmosphere is reflected in your appreciation for the cleanliness and relaxed vibe, immersing our guests in the natural beauty of Playa del Carmen. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Dear Taneisha, We would like to thank you for this review about your recent experience in our hotel. It is wonderful to hear that your room provided a private oasis of luxury, and that the elegance of our resort's grounds met your hig… Show more

Dear Ms. Shannon, We would like to thank you for this review of your recent experience in our hotel. It's delightful to hear that you cherished the adults-only side of our establishment, offering a tranquil and sophisticated retreat for our guests. We're thrilled that Elvis made such a positive impact on your stay with his attentive and inviting service, embodying the carefree spirit we strive for. We regret to hear about the challenges you faced with securing early dinner reservations and understand the inconvenience it may have caused. Our goal is always to provide a seamless and harmonious dining experience, and we're mindful of the importance of flexibility in reservation times. It's inspiring to know that the attention to detail and luxury you experienced on your last day left a lasting impression, and we hope that these memories will beckon you back to our tropical haven. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Dear Ms. Shannon, We would like to thank you for this review of your recent experience in our hotel. It's delightful to hear that you cherished the adults-only side of our establishment, offering a tranquil and sophisticated retreat … Show more

Dear Gerardo, Thank you for taking the time to share your review. It's uplifting to hear that Ricardo and Johnny provided you with an experience that was both sophisticated and harmonious, reflecting our commitment to exceptional service. We regret that you experienced some disturbances from other guests playing music; we strive to maintain a relaxed and respectful atmosphere and will continue to be mindful of how all our guests experience their stay. Your carefree enjoyment at our beach bar, immersed in the beauty of nature, is exactly the kind of inspiring moments we love to create for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Guest Service Center Management

Dear Gerardo, Thank you for taking the time to share your review. It's uplifting to hear that Ricardo and Johnny provided you with an experience that was both sophisticated and harmonious, reflecting our commitment to exceptional ser… Show more

Dear Emily, We would like to thank you for this review of your recent experience in our hotel. We regret to hear that your booking expectations were not met initially, and we appreciate you bringing this to our attention. It is important to us that all guest experiences are harmonious with our offerings, and we apologize for any confusion regarding the room categories. Regarding your dining experience, we strive to provide a wide array of culinary delights to please all palates and are continually inspired by feedback to enhance our gastronomy. It is disheartening to learn that the room service did not meet your expectations, and while we respect your perception, many guests revel in the variety and taste of our offerings. We appreciate your comments on the pool atmosphere, as we aim to create a carefree and inviting environment for all our guests. We also acknowledge the oversight in communication from our concierge service. Our intention is always to provide attentive and personalized service, and we are mindful of ensuring this is consistent for a truly relaxed experience. We are inspired by the positive aspects you have mentioned and will reflect on your constructive comments to continue providing an elegant and luxurious stay for all our guests. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Dear Emily, We would like to thank you for this review of your recent experience in our hotel. We regret to hear that your booking expectations were not met initially, and we appreciate you bringing this to our attention. It is import… Show more

Dear Atheena, Thank you for such a positive review. It's truly inspiring to hear that Roberto's attentive service contributed to a memorable and carefree stay for you, reflecting our commitment to mindful hospitality. We're over the moon to know that every aspect of your visit felt luxurious and sophisticated, from the comfort of our accommodations to the harmonious atmosphere we strive to maintain. Your commendation of our facilities validates the effort we put into creating an inviting and elegant experience for our guests. It would be our pleasure to have you return on another occasion. Very best wishes, Guest Service Center Management

Dear Atheena, Thank you for such a positive review. It's truly inspiring to hear that Roberto's attentive service contributed to a memorable and carefree stay for you, reflecting our commitment to mindful hospitality. We're over the m… Show more

Dear Iris, We would like to thank you for reviewing your recent experience in our hotel. We are genuinely sorry to hear about the other aspects of your stay. Please be assured that the maintenance and cleanliness of our facilities are typically of a high standard, and your experience does not reflect the sophisticated and harmonious environment we strive to provide. Our team is dedicated to ensuring that every guest experience is nothing but luxurious and inviting. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Dear Iris, We would like to thank you for reviewing your recent experience in our hotel. We are genuinely sorry to hear about the other aspects of your stay. Please be assured that the maintenance and cleanliness of our facilities are… Show more

Dear Herb, Thank you for taking the time to share your feedback. We are thrilled to hear you found our dining options to be terrific, with the buffet and specialty restaurants meeting your taste for culinary delights. It is wonderful that our well-maintained resort and the spacious, clean rooms added to your comfort, reflecting our commitment to sophisticated and inviting accommodations. Our staff is dedicated to providing mindful and helpful service, and it is great to know they were responsive to your needs. We aim to offer an elegant and carefree atmosphere, so we regret that the lively poolside ambiance wasn't to your preference. We appreciate your understanding regarding the unexpected AC issue and are glad our team was swift to resolve it. The enthusiasm of our team to share our luxury services can sometimes be keen, and we're respectful of our guests' wishes to enjoy their vacation time undisturbed. We hope to welcome you back. Best wishes, Gext Service Center Management

Dear Herb, Thank you for taking the time to share your feedback. We are thrilled to hear you found our dining options to be terrific, with the buffet and specialty restaurants meeting your taste for culinary delights. It is wonderful … Show more

Dear Kandice, We would like to thank you for this review about your experience in our hotel. We are thrilled to hear that you found our beds extremely comfortable and enjoyed the sophisticated amenities provided for a truly relaxing stay. It is always delightful to know that guests appreciate our efforts to create an inviting and harmonious atmosphere, immersed in the beauty of nature. We're mindful of the challenges you encountered with GPS directions and regret any inconvenience caused. Our location, nestled in an idyllic setting, sometimes perplexes modern technology, but please rest assured that we are always seeking ways to make our resort more accessible and the arrival experience as carefree as possible. All of the team hope that we may be able to see you again in the future. Kindest regards, Gext Service Center Management

Dear Kandice, We would like to thank you for this review about your experience in our hotel. We are thrilled to hear that you found our beds extremely comfortable and enjoyed the sophisticated amenities provided for a truly relaxing s… Show more

Dear Farzaneh, Thank you so much for your positive feedback. We are delighted to hear that you found our property well-maintained and our staff helpful; our team strives to ensure that every guest experiences the cleanliness and service we pride ourselves on. However, it seems we did not meet your expectations with our culinary offerings. While our resort is celebrated for providing a variety of gourmet options, from international to local cuisines, we regret that your dining experience was not to your satisfaction. We are continuously working to enhance our food selections and guest experiences, and we take your comments seriously as part of our ongoing improvement efforts. We hope we may have the pleasure of welcoming you back on another occasion. With our best wishes, Guest Service Center Management

Dear Farzaneh, Thank you so much for your positive feedback. We are delighted to hear that you found our property well-maintained and our staff helpful; our team strives to ensure that every guest experiences the cleanliness and service w… Show more

Dear Seyedali, Thank you for taking the time to share your wonderful experience at our hotel. We are glad to hear that you appreciated the quality of our rooms and the professionalism of our staff. We regret that some services did not meet your expectations. We are committed to providing diverse and high-quality dining options, and we regularly receive positive feedback about our culinary experiences. It is unfortunate that we did not meet your personal taste preferences in this instance. Regarding entertainment, we strive to offer a variety of activities and we are disappointed to learn that they may not have been communicated effectively during your stay. We are grateful for your positive remarks about our accommodations and team members. Our staff endeavors to provide exceptional service and create memorable experiences for all our guests. We hope we can welcome you back in the future. Kind regards, Guest Service Center Management

Dear Seyedali, Thank you for taking the time to share your wonderful experience at our hotel. We are glad to hear that you appreciated the quality of our rooms and the professionalism of our staff. We regret that some services did not mee… Show more

Dear Ryan, Thank you for this kind review. We're delighted to hear that you appreciated the beauty of our rooms, which reflect a contemporary design, modern and elegant, ensuring a private oasis for our guests. Your commendation of the excellent food is greatly valued, and we're proud to offer a variety of culinary delights, from international to local cuisine, across our multiple restaurant spaces. We look forward to welcoming you again soon. Best wishes, Guest Service Center Management

Dear Ryan, Thank you for this kind review. We're delighted to hear that you appreciated the beauty of our rooms, which reflect a contemporary design, modern and elegant, ensuring a private oasis for our guests. Your commendation of th… Show more

Dear Mcguire, Thank you for taking the time to share your wonderful experience at our hotel. We are glad to hear that you enjoyed our beautiful beach. However, we are concerned about your comments regarding the safety of the area and the feeling of being in the 'ghetto'. Our hotel is located in a prime area of Playa del Carmen, and we take the safety and security of our guests very seriously. We have 24-hour security and safety measures in place to ensure a comfortable stay for all our guests. We apologize if you felt pressured to upgrade your room. Our team aims to provide the best possible experience for our guests, and sometimes we offer upgrades to enhance your stay. However, we understand that it may not be suitable for everyone, and we respect your decision. We are sorry for any inconvenience this may have caused you during your stay. We look forward to welcoming you very soon. Best regards, Guest Service Center Management

Dear Mcguire, Thank you for taking the time to share your wonderful experience at our hotel. We are glad to hear that you enjoyed our beautiful beach. However, we are concerned about your comments regarding the safety of the area and … Show more

Dear Traci, Thank you for your feedback. We are thrilled to hear that you found our property clean, luxurious, and adorned with beautiful art. Our dedicated staff always strives to provide exceptional service, and we are glad that they made a positive impact on your stay. It's wonderful to know that you enjoyed the amazing food at our various restaurants. We apologize for the inconvenience caused by the cats near the pool area. We will address this issue with our team to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Dear Traci, Thank you for your feedback. We are thrilled to hear that you found our property clean, luxurious, and adorned with beautiful art. Our dedicated staff always strives to provide exceptional service, and we are glad that the… Show more