Reviews of Crown Regency Hotel & Towers This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Everything

Food was not in the warmer so it was cold we had our breakfast around 7:30

Spacious rooms and overlooking

None

The location Housekeeping were good

Curtains are old. No water been served atleast during the earthquake incident

Went to the Chinese restaurant tower 2 was the most discussing food, put at table near window, Bird poo on the inside window sill and mold above our head's, i moved us to another table, the beef dish i ordered was so salty couldn't eat it and everything was covered in oil, a bad chef

So far everything was clean

Aircon was not good it was not cool even though it was set to lowest, the charge of stained bed was too much

Position and the area were safe and had most things we required for our stay

The breakfast buffet was disappointing for foreigners. Thankfully we hadn’t paid for it up front and used it only once

very accomodating and courteous staff

Nothing

Rundown Room windows don’t have latch Amenities like slipper - have to ask No booklet and food menu - have to ask All games activities - not available Swimming pool - 200% Chlorine Chlorine fumes cause burning eyes Even pool tiles got chipped off and eroded because high chemical content in water.

The location is convenient.

We had to lower the bed to floor level for our babies’ safety, but there’s an extra fee for doing this. Late check-out is allowed, but it comes with a high fee even if you’re only 2-3 hours late because of plans that kept you from returning on time. Also, the lights are quite dim and not bright enough.

The room was spacious and great bed size and best location near everything you need its convenient to everything...

Receptionist in charge of me during check in is not that pleasant not like previous once ,the night time incharged is so accomodating and I like her good service....The sink is not working properly ,water dripping from nowhere it makes the floor wet.the door knob is very old and rusty sometimes it stuck and wont lock properly with the double lock and the elevator you wont know what what floor you are till it opens 😁 I have been here a lot of times but there seems to be off this time.

Working AC, comfortable beds, and great people working in the hotel.

The toilet looked clean, but it was not really clean, and some cockroaches could be found in the shower. The shower didn't really have hot water. The floor in the room looked clean, but it was still dirty, and I could see that on my feet and socks. Wifi connectivity was super unstable. I could connect for a moment, and later, it disconnected for no reason. Also the speed is really low.

I ask the staff to provide me a quite room but they gave me a room were occupant next to my room are horrible and very traumatic experience they were shouting even at dawn and the hotel staff has nothing to do with it.

NOISY and SMALLER ROOM they gave me not rhe one I booked.

Spacious and Clean room

No room slipper

Location & the stuff was very friendly

We were moved to another room due to toilet was leaking when you flush it. The other room, toilet took forever to flush. When you flush it once, you need to wait about 2 to 3 minutes to flush it again. Toilet bowl needs to be clean and the sink because you can see the stains. The view was so nice from our room but the outside window was so dirty that ruins the perfect view of the city and the ocean.

Was nice to see, was comfortable and staff were fantastic

Location was okay

The hotel itself, the shower will flood every time we used it. The towel rail in the shower fell off and injured my visiting friend. Lighting was quite dark. Outdoor swimming pool was closed until end of this year and was never mentioned at all during booking. Although the indoor pool was open but it was dirty and claustrophobic that nobody ever used it.The whole place was honestly out of shape and needs refurbishing.

The counter is very rude when I question them about my booking

Only the location!

My room have roach! The toilet bowl not working properly even after we moved to another room. They only hotel we used pail to flash the toilet bowl.