Reviews of Helan Family & SPA 3 stars
Stara Pardałówka 6, 34-500 Zakopane, Poland
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Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewVery clean and family-friendly. Nice Wellness area :)
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Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewReviewed: 28 October 2025 · Stayed in October 2025
Verified reviewVery good breakfast. Good location, free parking available.
Hot water does not run immediately. Everything else is definitely good value for money.
Reviewed: 10 October 2025 · Stayed in September 2025
Verified reviewIt had everything you would need for a stay with a kid: pool (both children and adult), dedicated times for children for the pool, saunarium (adults only), amazing views to Zakopane mountains, beautifully designed, all new spaces, restaurant, kid’s inside playground with lots of options to play, animators programmes, outside playground, spa and other relax areas.
Misunderatanding about dinner prices - I triple checked and confirmed the price for the dinner, but when we had to pay at our check out - price was way higher, than we were told.
Reviewed: 8 October 2025 · Stayed in October 2025
Verified reviewReviewed: 7 October 2025 · Stayed in September 2025
Verified reviewPolite and competent staff, delicious breakfasts, and a large, beautiful territory. The room was comfortable with a lovely mountain view. The spa area was very clean — the pool and jacuzzi were spotless, and the saunas were cozy and pleasant. I’m planning to stay at this hotel again for my next vacation.
There was no hairdryer in the room, but you can request one at the reception. It would be nice to receive towels when entering the spa area instead of using the ones provided in the room.
Dear Maryna, thank you for your kind words about your stay at Helan Family & SPA. We’re delighted that you enjoyed our friendly, professional service, plentiful breakfasts and the spacious, beautiful grounds. It’s wonderful to hear that your room was comfortable with a lovely mountain view and that you found the spa, pool and jacuzzi exceptionally clean and inviting. We appreciate your feedback regarding the hairdryer and towels. While hairdryers are currently available from reception, we plan to equip all rooms with them in the future. We will also review our spa towel provision to see how we can make it more convenient for our guests. Thank you again for choosing to stay with us. We look forward to welcoming you back on your next holiday. Helan Family & SPA Team
Dear Maryna, thank you for your kind words about your stay at Helan Family & SPA. We’re delighted that you enjoyed our friendly, professional service, plentiful breakfasts and the spacious, beautiful grounds. It’s wonderful to hear that… Show more
Reviewed: 3 October 2025 · Stayed in September 2025
Verified reviewGreat place and location, close to bus stop.
The size of bed, standard size is smaller then Canadian double I think.
Dear Jan, thank you for your feedback and for highlighting our convenient location near the bus stop. We’re glad to hear you enjoyed your stay overall. Regarding the bed size, we understand that bedding standards can vary internationally; on our Booking.com listing, the dimensions and bed sizes are specified for each room type to help guests choose the configuration that best suits their preferences. For guests who prefer a larger bed, we recommend selecting one of our room categories with a wider sleeping arrangement. We appreciate your comments and hope to welcome you again in the future. Best regards Helan Family & SPA Team
Dear Jan, thank you for your feedback and for highlighting our convenient location near the bus stop. We’re glad to hear you enjoyed your stay overall. Regarding the bed size, we understand that bedding standards can vary internationally; o… Show more
Reviewed: 2 October 2025 · Stayed in September 2025
Verified reviewReviewed: 17 September 2025 · Stayed in September 2025
Verified reviewEverything was amazing. Breakfast is lovely, there are saunas, pool, jacuzzi. You can get massages as well. Bed and pillows are comfortable, room is clean and cozy. Staff speak English.
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewDear Eduard, thank you for taking the time to share your feedback. We’re sorry to hear that the room and bed did not meet your expectations. To help guests choose the right accommodation, our room descriptions always include the exact square footage and bed dimensions. Helan Family & SPA Team
Dear Eduard, thank you for taking the time to share your feedback. We’re sorry to hear that the room and bed did not meet your expectations. To help guests choose the right accommodation, our room descriptions always include the exact squar… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewWe enjoyed SPA a lot, very nice, good breakfast and beautiful area.
The bed was little bit worse - small and so soft, I felt like I was still falling down :D
Dear Karla, thank you so much for your kind review! We're happy to hear you enjoyed the SPA area, breakfast, and the beautiful surroundings. Regarding the bed – we’re sorry it didn’t fully meet your comfort preferences. For future stays, please note that the bed size is clearly described for each room type when booking, so you can choose the most suitable option. We hope to welcome you back again for another relaxing stay! Helan Family & SPA Team
Dear Karla, thank you so much for your kind review! We're happy to hear you enjoyed the SPA area, breakfast, and the beautiful surroundings. Regarding the bed – we’re sorry it didn’t fully meet your comfort preferences. For future stay… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewRich breakfast and really nice wellness with jacuzzi, big pool, small kids pool and some saunas. Really nice stay for families with kids.
Little bit out of the centre of Zakopane and the enter road was very bad.
Dear Tomas, thank you very much for your positive review. We’re delighted you enjoyed our generous breakfast and the wellness area with the jacuzzi, large pool, children’s paddling pool, and saunas. We’re especially glad that your family had a pleasant stay. We also wanted to let you know that we have recently opened a full spa offering massages and beauty treatments. On your next visit, we hope you’ll have a chance to experience this new facility. Regarding your comment about the location, we’d like to clarify that Helan is in Zakopane itself rather than in another town. We are situated in a quieter part of the city, which allows for a more peaceful atmosphere, although it is indeed a bit removed from the busy centre. Thank you again for your feedback. We look forward to welcoming you back in the future and hope you will enjoy the new spa during your next stay. Helan Family & SPA Team
Dear Tomas, thank you very much for your positive review. We’re delighted you enjoyed our generous breakfast and the wellness area with the jacuzzi, large pool, children’s paddling pool, and saunas. We’re especially glad that your family ha… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything was amazing: the place, the service, the room and last, but not least - the fantastic breakfast! I didn't have a lot of time for SPA, but it was really enjoyable as well.
Dear Olesja thank you for your kind words and high rating! Hope to see you again! Helan Family & SPA Team
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe kids, of course, liked the pool the most. We had a view out the window. 🤍 Friendly staff, delicious breakfast.
Monta thank you for high rating. Hope to see you again! Helan Family & SPA Team
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast was self service, with lots of local cheeses, & hot & cold meats. I ate outside, in a beautiful setting. Staff were friendly & helpful. It is child friendly, yet quiet & well organised.
Nothing. I was pleased with all aspects of this hotel. I didn't use the free Spa or swimming pool, as I was busy elsewhere. Local bus services (circular 14 & 18) pass within 100m.
Dear Fredrick, thank you for your wonderful feedback. We’re delighted you enjoyed the self-service breakfast with local cheeses and meats and appreciated dining outdoors in our beautiful setting. It’s great to know our team and the family‑friendly, quiet atmosphere made a positive impression. We’re glad you were satisfied with every aspect of your stay and hope that next time you’ll have a chance to enjoy the spa and pool. We look forward to welcoming you back! Helan Family & SPA Team
Dear Fredrick, thank you for your wonderful feedback. We’re delighted you enjoyed the self-service breakfast with local cheeses and meats and appreciated dining outdoors in our beautiful setting. It’s great to know our team and the family‑f… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified review