Hodnocení – Leonardo Royal Hotel Warsaw 4 hvězdiček

Dear Mr. Oldrich, Thank you very much for sharing your feedback and for the high rating. We are delighted that you appreciated our staff, breakfast, and the hotel’s location. At the same time, we sincerely apologize for the inconveniences you experienced with the bathroom facilities. Your comments have been passed on to our technical team to ensure proper maintenance and improve the comfort of future stays. We hope that despite these minor issues you had an enjoyable stay and that we will have the pleasure of welcoming you back to our hotel. Kind regards, Reception Leonardo Royal Hotel Warsaw

Dear Mr. Oldrich, Thank you very much for sharing your feedback and for the high rating. We are delighted that you appreciated our staff, breakfast, and the hotel’s location. At the same time, we sincerely apologize for the inconveniences… Zobrazit více

Dear Petr, Thank you for your feedback. We are glad you enjoyed your stay. We apologize for the queues at reception and appreciate your patience. We are looking into ways to streamline the check-in process to make it faster for our guests. Kind regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Petr, Thank you for your feedback. We are glad you enjoyed your stay. We apologize for the queues at reception and appreciate your patience. We are looking into ways to streamline the check-in process to make it faster for our guests. … Zobrazit více

Dear Lucie, Thank you for your kind words. We are delighted that you enjoyed the cleanliness, breakfast, service, and convenient location. We hope to welcome you back soon. Kind regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Lucie, Thank you for your kind words. We are delighted that you enjoyed the cleanliness, breakfast, service, and convenient location. We hope to welcome you back soon. Kind regards, Weronika Sałajczyk Front Office Supervisor Leonardo R… Zobrazit více

Dear Guest, Thank you for sharing your impressions of your stay with us. We are pleased that you enjoyed our breakfast selection, including the gluten-free options, as well as the complimentary fruits and water in the lobby. It is also great to know that you found your room clean and our staff friendly. At the same time, we sincerely apologize for the inconveniences you experienced with the half board offering. We understand how important it is to have varied gluten-free options, as well as a more suitable choice for younger guests, and we will review this with our Food & Beverage team. We also regret the change in bed type, even though the room standard remained the same. Your comments are very valuable and will help us improve our services to better meet the expectations of our guests. We hope to welcome you again in the future to provide you with a more satisfying experience. Kind regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Guest, Thank you for sharing your impressions of your stay with us. We are pleased that you enjoyed our breakfast selection, including the gluten-free options, as well as the complimentary fruits and water in the lobby. It is also gre… Zobrazit více

Dear Martin, Thank you for your review. We are sorry to hear about the unpleasant odor you noticed from the air conditioning on your first day. Our maintenance team has been informed and is working on ensuring the system functions properly and comfortably for all guests. We appreciate your understanding and hope to welcome you again. Best regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Martin, Thank you for your review. We are sorry to hear about the unpleasant odor you noticed from the air conditioning on your first day. Our maintenance team has been informed and is working on ensuring the system functions properly… Zobrazit více

Dear Martin, Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced upon arrival and for the delay in preparing your room. We understand how frustrating it must have been after a long journey, especially when expecting a fully prepared triple room. We apologise that the extra bed did not meet your expectations and that the initial room setup was prepared for two guests instead of three. Your comments will be shared with our team to ensure such situations are handled more efficiently in the future. Please know that our reception team is always available to assist, and for any future stays, we encourage you to contact us directly in advance with your room preferences so that we can make every effort to prepare the most suitable accommodation for you before arrival. Kind regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Martin, Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced upon arrival and for the delay in preparing your room. We understand how frustrating it must have been after a long journey, especia… Zobrazit více

Dear Tomáš, Thank you for sharing your experience with us. We’re glad you enjoyed the beautiful view from your room and found the breakfast plentiful. Regarding the half-board dinners, we appreciate your feedback about the limited variety and inconsistency in quality. We will share your comments with our F&B team to work on improving the dining experience. We hope to welcome you back on your next visit to Warsaw. Best regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Tomáš, Thank you for sharing your experience with us. We’re glad you enjoyed the beautiful view from your room and found the breakfast plentiful. Regarding the half-board dinners, we appreciate your feedback about the limited variety… Zobrazit více

Dear Vsevolod, Thank you very much for your feedback and your kind words about our location, staff, and the nice view from your room. We appreciate your comments regarding the bathroom cleaning and furniture quality. Please be assured that we continuously work on improving our facilities and services to provide the best experience possible. We hope to welcome you back to Leonardo Royal Hotel Warsaw for an even better stay. Best regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Vsevolod, Thank you very much for your feedback and your kind words about our location, staff, and the nice view from your room. We appreciate your comments regarding the bathroom cleaning and furniture quality. Please be assured tha… Zobrazit více

Dear Irena, Thank you for taking the time to share your opinion. We are truly sorry that your experience with the parking lot and communications did not meet your expectations. We would like to clarify that the underground parking is not exclusively owned by the hotel and includes many levels, not all of which are under our management. Signage is in place, but unfortunately some guests may accidentally park on level -1, which is not directly connected to our elevator system, and there is actually no signage there. Our parking is on level -2 where the elevators and stairs are clearly marked. We understand how frustrating this must have been, especially with luggage, and we are currently trying to improve the way we communicate parking instructions to our guests. We are also very sorry to hear about the unpleasant smell in the bathroom and how you felt when interacting with the front desk team. Your comfort is very important to us, and we apologize if you feel your concerns were not treated with enough empathy and care. We will make sure to address this with the team so that we can improve our service. Thank you also for your kind words about the room and the comfort of the bed. If you decide to stay with us again, we would appreciate the opportunity to provide you with a much better experience. Best regards, Weronika Salajczyk Front Office Supervisor Leonardo Royal Hotel Warsaw

Dear Irena, Thank you for taking the time to share your opinion. We are truly sorry that your experience with the parking lot and communications did not meet your expectations. We would like to clarify that the underground parking is not … Zobrazit více

Dear Radana, Thank you for your detailed feedback. We are glad to hear you appreciated the cleanliness, equipment, and central location of your room. However, we sincerely apologize for the noise disturbances during your stay. Your request for a quiet room should have been prioritized more carefully, and we regret that the proximity to the elevator and fire door impacted your comfort. Your comments will be shared with our housekeeping and front desk teams to improve the guest experience moving forward. Sincerely, Leonardo Royal Hotel Warsaw Natalia Trzcińska, Front Office Supervisor

Dear Radana, Thank you for your detailed feedback. We are glad to hear you appreciated the cleanliness, equipment, and central location of your room. However, we sincerely apologize for the noise disturbances during your stay. Your request… Zobrazit více

Dear Pavel, Thank you for sharing your feedback regarding your stay at Leonardo Royal Hotel. We are pleased to hear that you enjoyed the city view, the spacious Junior Suite, and the underground garage. We apologize for the minor inconvenience caused by the air conditioning noise and appreciate your understanding. Regarding the hotel facade, please note that we are planning renovations to improve the overall appearance and comfort for our guests. We hope to welcome you again soon and provide an even better experience. Best regards, Weronika Sałajczyk Front Office Supervisor Leonardo Royal Hotel

Dear Pavel, Thank you for sharing your feedback regarding your stay at Leonardo Royal Hotel. We are pleased to hear that you enjoyed the city view, the spacious Junior Suite, and the underground garage. We apologize for the minor inconven… Zobrazit více

Dear Pavel, Thank you for your detailed feedback. We're happy to hear you enjoyed the breakfast, staff, and location. We apologize for the check-in wait and the air conditioning issues — your comments will help us improve the guest experience. Best regards, Diana Skuibida Assistant Front Office Manager Leonardo Royal Hotel Warsaw

Dear Pavel, Thank you for your detailed feedback. We're happy to hear you enjoyed the breakfast, staff, and location. We apologize for the check-in wait and the air conditioning issues — your comments will help us improve the guest expe… Zobrazit více