Poor communication nowhere to hang towels in bathroom poor clothes hanging space

Quite modern very clean except for ants in the bathroom

Stayed in September 2025

The instructions to get to the hotel were not particularly clear. Parking was a problem as there did not appear to be anywhere near enough space for a hotel of this size. The site is massive and on a very steep hill, with the bar about 500 metres from our room and all the way at the top of the hill.

Very nice rooms that were well appointed, with a very comfy bed.

Stayed in August 2025

Noisy aircon, low pressure on the shower Very confusing check in and check out which is not very well signed. Lack of available food if you miss the restaurant times. No bar snacks. I eventually drove to Monchique to get some food. Spa closed way too early at 1800hrs and tried to book a massage but no slots available . No option for a mini bar in the room. No indication if the tap water was drinking water or not. Very unhelpful staff if you could find one. The staff all looked very demoralised all just waiting for their shift to be over. Restaurant kitchen staff smoking just outside the kitchen in the public areas. Alkaline bar staff extremely inefficient, took almost 10 minutes to be served as one of the staff decided to do a till check and the tables were not cleared or cleaned

Rooms were nice to a good standard of decoration and the shower rooms were to a good standard

Stayed in July 2025

The facilities

The staff and the view

Stayed in April 2025

We didn’t like it at all. The room seemed a bit bigger at first, but in the end it wasn’t. It was very difficult for us to find our room, the layout of the villa was terrible, and the breakfast was really bad and with very little variety — we almost preferred to have breakfast somewhere else.

The toilet

Stayed in September 2025

Emergency equipment, protocols and room service

I fell on the steps behind the building There was no emergency capabilities as it was about 6pm and no one to help as my husband saw I could not walk and he got me into the car to find no hospital or emergency near by By the time we returned that evening there was. Man at the desk very very kind to help as my husband carried me in our room . There was no ice or emergency kit like bandages or a number to call or even a wheel chair to get me to the car. We paid for breakfast but I was unable to go s I could not walk . The dinner menus was limited and room service does not seem to be an option. It seems with the age of this beautiful place that accidents will happen. A hotel needs to offer services to be prepared for such events that could ease such events and allow one to feel safe and not helpless and isolated from food and first care. I still cannot walk as my right foot ankle is swollen . We left the next morning thinking that this place had so many great attributes and a lovely staff without the ability to help in such unfortunate times.

Stayed in September 2025

The phrase “lipstick on a pig” comes to mind. It has been refurbished but poorly so. The facade of the building desperately needs attention. The interiors are “new” but the finish is poor. The pool gets sun for about two hours a day and that’s it. If you need someone in reception good luck with finding that someone. Our first room stank of cigarettes and when we moved the new room’s aircon didn’t work and the shower flooded the place. If you want quality and a peaceful holiday I don’t recommend.

Location.

Stayed in September 2025

The Air conditioning in the room was not working stuck at 28! We asked them to fix it they said they did but when we got back to the room it was still at 28. Reluctantly they moved us to another room that the A/C worked in. It did Not still at 28 reduced to 25 an hour later then went off completely twice during the night. The manager was not very apologetic offered a discount if we stayed again! Very poor customer service. Eventually offered us free breakfast.

Lovely surroundings, ugly hotel building lots of maintenance required. Needs TLC

Stayed in August 2025

Not as described. Terrible location, and it seems you walk through the staff entrance to get to it. Not one plug socket in the bedroom - had to unplug the bedside table lamp to charge my phone. Terrible design. Requested a twin bed and got a double bed. The staff was very unprofessional about dealing with it.

Stayed in August 2025

It was a little hard to find the hotel on the map and get there. Make sure you have an exact address on the map so you don't get lost and get to the wrong place.

Beautiful hotel with modern rooms in a unique location. Tasty breakfast with some local dishes, meat and eggs.

Stayed in August 2024

Could have some food vending machine for late arrivals

Stayed in September 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in September 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in September 2025

There are no comments available for this review

Stayed in September 2025