Commentaires sur l'établissement Traum House

Dear Karen, We are truly sorry to hear that your stay did not meet your expectations. With respect to the photos presented on our booking page, we wish to clarify that they are genuine representations of our space. We do not engage in any form of image enhancement or manipulation. We believe in reflecting the reality of what exists, as we feel this is the fairest approach for all guests. We understand that perceptions of a space can vary, but we respectfully do not consider our house to be dismal. In fact, many of our guests have described it as warm, welcoming, and “a home away from home”—which is precisely the atmosphere we aim to create. Our outdoor areas are regularly maintained. As for the porch, it is furnished with conference-style chairs equipped with padding for enhanced comfort. While these may not be luxury items, they serve their purpose well for the casual and communal setting we offer. As a travel lodge rather than a hotel, our layout includes a number of shared spaces. We have developed a set of house rules to help ensure the comfort and enjoyment of all our guests, given the shared nature of the environment. One of the distinctive features of our lodge is the antique wooden flooring. In order to preserve it and promote cleanliness, we encourage—but do not mandate—guests to refrain from wearing shoes indoors. Our motto, “Bare Feet Guests are the Best,” captures this spirit in a light-hearted way. There are also known benefits to barefoot walking, such as grounding, improved posture, potential enhancement of sleep quality, and reduced indoor pollutants compared to shoe use. Regarding security, we appreciate your concerns. With seven rooms in the lodge, maintaining a secure environment is essential. Our key system helps us ensure this. However, please rest assured that there is always a member of our team on-site, so in the event you forget your key, you will never be made to feel sexualised. On the matter of credit card payments, we are a small lodge offering modest rates, and unfortunately we are not able to absorb the additional costs associated with credit card transactions. As a booking.com affiliate, we are required to pay our commission in US dollars, which places additional strain on our operations given the country’s ongoing foreign exchange challenges. While we accept TT dollars, this often requires us to navigate a very constrained currency situation. Our living room is equipped with multiple lights, all of which function with timers that last up to four hours. This system was chosen as part of our efforts toward greater environmental responsibility and to conserve electricity where possible. Finally, we note with a smile your observation that our seating arrangement resembles that of an Alcoholics Anonymous meeting. We take that as an inadvertent compliment to the peaceful and reflective ambiance we strive to foster. If in any way this contributes positively to guests seeking solace or clarity—especially those facing challenges with alcohol—we welcome that interpretation. We genuinely wish you better experiences in your future travels and thank you for the opportunity to clarify our policies and ethos.

Dear Karen, We are truly sorry to hear that your stay did not meet your expectations. With respect to the photos presented on our booking page, we wish to clarify that they are genuine representations of our space. We do not engage in any f… Voir plus

Thank you for your review. Traum House Lodge is glad you enjoyed the peaceful atmosphere, the swimming pool, and the friendly reception. We sincerely apologize for the room situation – we always strive to provide our guests with the best experience possible, and I regret that we were unable to fulfil the room you booked. At this time, our island paradise is unfortunately affected by a high level of crime, and we prioritize guest safety above all else. To ensure everyone’s security, we’ve made certain compromises in aesthetics, including the use of grills and barbed wire. We understand that this may have distracted from your overall stay. As a small operation, we are currently limited in terms of payment options; however, we are actively exploring ways to simplify this process in the future. Thank you again for choosing Traum House!

Thank you for your review. Traum House Lodge is glad you enjoyed the peaceful atmosphere, the swimming pool, and the friendly reception. We sincerely apologize for the room situation – we always strive to provide our guests with the best ex… Voir plus