Reviews of Aloft Charlotte City Center 2 stars
210 East Trade Street, Suite 500, Charlotte, NC 28202, United States
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Reviewed: 31 October 2025 · Stayed in September 2025
Verified reviewBeing downtown and minutes from everything
Parking
Thank you for your amazing feedback. Please come and see us again soon.
Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewEverything was smooth and the staff did an amazing job making us feel welcome.
Fantastic rating and feedback! Thank you so much.
Reviewed: 29 October 2025 · Stayed in October 2025
Verified reviewStaff were very helpful and polite!
Thank you so much for your amazing feedback and rating. We hope we can welcome you back again soon.
Reviewed: 26 October 2025 · Stayed in October 2025
Verified reviewReviewed: 26 October 2025 · Stayed in October 2025
Verified reviewGreat location to go to a show at spectrum center. overall very comfortable and spacious rooms.
The bathroom/shower tile could use a deep clean or refresh, as does the carpet. it makes the room seem dirty and outdated.
Thank you for taking the time to inform us about your stay. I have shared your concerns with our leadership team so that we can rectify these issues immediately. I sincerely hope that you will visit us again soon.
Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewReviewed: 23 October 2025 · Stayed in October 2025
Verified reviewReviewed: 22 October 2025 · Stayed in October 2025
Verified reviewReviewed: 22 October 2025 · Stayed in September 2025
Verified reviewReviewed: 21 October 2025 · Stayed in October 2025
Verified reviewThe room was really clean! Loved the bed! Didn't wanna get up from how comfy it was! Lol
I have no complaints at all!
Thank you for your amazing rating and feedback.
Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewHallways and elevators were just so hot and humid. no AC or air conditioning circulating through those areas
Thank yo for taking the time to inform us about your stay. I am so sorry for the lack of comfort that you experienced while staying with us. Please know that your feedback has been passed along to our engineering team so that they can rectify it immediately.
Thank yo for taking the time to inform us about your stay. I am so sorry for the lack of comfort that you experienced while staying with us. Please know that your feedback has been passed along to our engineering team so that they can rec… Show more
Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewReviewed: 20 October 2025 · Stayed in October 2025
Verified reviewReviewed: 19 October 2025 · Stayed in October 2025
Verified reviewReviewed: 17 October 2025 · Stayed in August 2025
Verified reviewReviewed: 17 October 2025 · Stayed in September 2025
Verified reviewReviewed: 14 October 2025 · Stayed in October 2025
Verified reviewI didn't know that even after I booked and paid in full for my stay that I would be charged an additional $176 that I was told would be returned to my card, which it still hasn't been returned to my card yet.
Thank you for your feedback. I apologize for the lack of communication in regards to the temporary hold on your card. We will look into better ways to inform our guests of our policies upon arrival. I hope you will visit us again soon.
Reviewed: 14 October 2025 · Stayed in October 2025
Verified reviewReviewed: 14 October 2025 · Stayed in October 2025
Verified reviewReviewed: 13 October 2025 · Stayed in October 2025
Verified reviewBed was comfortable. Location was within walking distance of many sites we wanted to see.
The breakfast was not good. We paid for 3 mornings and used only one.
Thank you for taking the time to inform us about your stay. Words cannot express how sorry we are for what you experienced with breakfast. We will look into how we prepare our breakfast in in order to rectify the issues that you encountered.
Thank you for taking the time to inform us about your stay. Words cannot express how sorry we are for what you experienced with breakfast. We will look into how we prepare our breakfast in in order to rectify the issues that you encounter… Show more
Reviewed: 12 October 2025 · Stayed in September 2025
Verified reviewReviewed: 11 October 2025 · Stayed in October 2025
Verified reviewIt was freezing & noisy all night. We turned off air & still cold. The blankets on bed? Well aren't even blankets. I asked for extra & got a mattress pad? Not kool
See above
Words cannot express how sorry I am for what you encountered during your time with us. I completely understand your frustration as I too would be upset with those conditions. Your feedback is extremely appreciated and we will utilize it to address the issues that you informed us about. I sincerely hope that you will visit us again.
Words cannot express how sorry I am for what you encountered during your time with us. I completely understand your frustration as I too would be upset with those conditions. Your feedback is extremely appreciated and we will utilize it t… Show more
Reviewed: 11 October 2025 · Stayed in September 2025
Verified reviewThank you for your feedback. Please come and see us again soon.
Reviewed: 9 October 2025 · Stayed in October 2025
Verified reviewReviewed: 9 October 2025 · Stayed in October 2025
Verified review