Reviews of DoubleTree by Hilton Pleasanton at The Club 4 stars
7050 Johnson Drive, Pleasanton, CA 94588, United States
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Reviewed: 28 October 2025 · Stayed in October 2025
Verified reviewReviewed: 23 October 2025 · Stayed in October 2025
Verified reviewLocation
Reviewed: 21 October 2025 · Stayed in October 2025
Verified reviewHelpful
All was good
Reviewed: 13 October 2025 · Stayed in October 2025
Verified reviewReviewed: 7 October 2025 · Stayed in August 2025
Verified reviewReviewed: 6 October 2025 · Stayed in October 2025
Verified reviewThe location and the beauty of the pool
No microwave in the room. Also needs larger trash bins
Thank you for choosing the Doubletree Pleasanton for your event. Our pool and waterfall area are very pretty. I'm glad you enjoyed the beauty of that area. Also, thanks for your feedback about microwaves and larger trash cans in the room. There is a microwave in our gift shop that is for public use. If your travels bring you back to the Pleasanton area, I hope you will choose our location. ~Crystal S-Guest Services Manager
Thank you for choosing the Doubletree Pleasanton for your event. Our pool and waterfall area are very pretty. I'm glad you enjoyed the beauty of that area. Also, thanks for your feedback about microwaves and larger trash cans in the roo… Show more
Reviewed: 2 October 2025 · Stayed in September 2025
Verified reviewI didn’t have breakfast there. It was provided by my company
Thank you for choosing the Doubletree Pleasanton for your stay. If your travels bring you back to our area we welcome the opportunity to have you as our guest.
Reviewed: 1 October 2025 · Stayed in July 2025
Verified reviewReviewed: 13 September 2025 · Stayed in September 2025
Verified reviewThe room was clean, but the service was very disappointing. I arrived from India with three large suitcases, and the front desk staff were unwelcoming and offered no help, leaving me to carry everything to my room alone. Having experienced far better hospitality at the DoubleTree in Gurugram, this property in the States felt cold, indifferent, and below the brand’s standards.
For a hotel that is supposed to represent a well-known brand, the lack of basic courtesy and support was unacceptable. I expect at the very least a warm greeting, an offer of assistance with luggage, and staff who show they care about the comfort of their guests. Sadly, none of that was present during my stay here.
I apologize for the inconvenience you experienced at our property. I have spoken with the team to ensure this situation does not occur to you again or anyone else. I hope that you will choose to stay with us during your next visit to Pleasanton and we welcome a second chance to show you we can go above and beyond your expectations. ~Crystal S-Guest Services Manager
I apologize for the inconvenience you experienced at our property. I have spoken with the team to ensure this situation does not occur to you again or anyone else. I hope that you will choose to stay with us during your next visit to Pleas… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean and very comfortable room.
Not enough good food options at the restaurant and too many unsupervised kids in the pool.
I'm delighted to hear you found your guest room to be clean and crisp and I will be sure to share your kind words with the housekeeping staff. Thank you for your feedback regarding the kids at the pool. I let pass along to my coworkers that we need to monitor the pool area. I'm looking forward to your next stay! ~Crystal S-Guest Services Manager
I'm delighted to hear you found your guest room to be clean and crisp and I will be sure to share your kind words with the housekeeping staff. Thank you for your feedback regarding the kids at the pool. I let pass along to my coworkers … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewGreat location
I spoke to the front desk I was there during the weekend my wife and I were there it was a Tae Kwon Do conference. There were kids running up and down the hallway at all times of the night. So it was very noisy. At one time some kids were knocking on our door then running away. So it was very disturbing.
Hello! I always appreciate hearing from our guests including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you, particularly the disruptive noises from kids. I can assure you that your feedback has been taken into consideration and that we I actively look at different options of more effectively improve our in-property experience. ~Crystal S-Guest Services Manager
Hello! I always appreciate hearing from our guests including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you, particularly the disruptive noises from kids. I can assure you t… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location
The lack of initiative on the part of the staff at the reception. The buffet was abysmal.
Thank you so much for your review. I always aim to ensure myself and the team provide stellar customer service and that every guest feels cared for, valued and respected. I thank you for bringing this to my attention so that I can personally follow up with our front desk staff. Your business is extremely important and I sincerely apologize you did not receive the level of service you deserve. I hope that you will choose to stay with us during your next visit to Pleasanton and we welcome a second chance to show you we can go above and beyond your expectations. ~Crystal S-Guest Services Manager
Thank you so much for your review. I always aim to ensure myself and the team provide stellar customer service and that every guest feels cared for, valued and respected. I thank you for bringing this to my attention so that I can personall… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClose to eating establishments. Nice bar and swimming pool area.
Having to pay for breakfast.
Thank you for taking the time to give us your feedback on the survey. I sincerely apologize that we did not meet your expectation while staying here with us at the Doubletree Pleasanton. Your willingness to share your recent experience is genuinely appreciated. I hope that you will choose to stay with us during your next visit to Pleasanton and we welcome a second chance to show you we can go above and beyond your expectations. ~Crystal S-Guest Services Manager
Thank you for taking the time to give us your feedback on the survey. I sincerely apologize that we did not meet your expectation while staying here with us at the Doubletree Pleasanton. Your willingness to share your recent experience is … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe restaurant/ bar was convenient and great! Staff was excellent and attentive!
The air conditioning in the room didn’t work properly and kept resetting itself and shutting off.
I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Pleasanton ~Crystal S-Guest Services Manager
I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished th… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI did not stay for breakfast
The air conditioning unit was a little loud.
Thank you for taking the time to give us your feedback on the survey. Your willingness to share your recent experience is genuinely appreciated. I hope that you will choose to stay with us during your next visit to Pleasanton and I will ensure that you have breakfast and that the AC is working properly. ~Crystal S-Guest Services Manager
Thank you for taking the time to give us your feedback on the survey. Your willingness to share your recent experience is genuinely appreciated. I hope that you will choose to stay with us during your next visit to Pleasanton and I will en… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewHonestly, the only thing I liked about this hotel was the outside seating area and the pool.
To start off with, upon getting to our room after checking in, we walked into our room only for it to have the most horrendous smell 🤢 when I let the front lobby know they moved us to another room, only for the AC in that room not work. After multiple times of trying to get it to turn on I called the front desk and told them. The lady told me “it takes awhile for it to turn on” I didn’t know it takes longer than 30 mins for it to “turn on” which it never did! Mind you it was 95+ degrees outside so the room was hot! At this point I was beyond disappointed, my kids were frustrated, this was by far the worst first experience we’ve had staying at a hotel.
Thank you for taking the time to give us your feedback. I sincerely apologize for the inconvenience that you experienced here with us at the Doubletree Pleasanton. Your willingness to share your recent experience is genuinely appreciated and we will use it as a training tool. I hope that you will choose to stay with us during your next visit to Pleasanton.
Thank you for taking the time to give us your feedback. I sincerely apologize for the inconvenience that you experienced here with us at the Doubletree Pleasanton. Your willingness to share your recent experience is genuinely appreciated an… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewI felt safe and comfortable, staff was great.
I would like to thank you for taking the time to give us your feedback. I am pleased you enjoyed your stay and that your experience was pleasant and you felt safe. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your comments with our staff. We look forward to seeing you next time you’re in Pleasanton. ~Crystal S-Guest Services Manager
I would like to thank you for taking the time to give us your feedback. I am pleased you enjoyed your stay and that your experience was pleasant and you felt safe. We enjoy making your travel experience a good one and to know we accomplishe… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat location and value
Thank you for taking the time to share your feedback with us, following your recent stay. I'm delighted to hear you found our exceptional service to match the value of our property. Your compliments are sincerely appreciated. We look forward to welcoming you back again. ~Crystal S-Guest Services Manager
Thank you for taking the time to share your feedback with us, following your recent stay. I'm delighted to hear you found our exceptional service to match the value of our property. Your compliments are sincerely appreciated. We look fo… Show more