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Reviews of Quality Inn & Suites Longview I-20 2 stars

803 North Access Road, Longview, TX 75602, United States

#23 of 31 hotels in Longview

Guests' Choice

Review score

Based on 118 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    7.8

  • Value for money

    7.9

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 1 July 2025

    8.0
    Great location
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms are small. The beds were too. I wanted a king all they had (or had available) were queen. The AC smelled like it had mold in it. We reported to the desk clerk at check out.

    Location and the rooms were quiet

    Stayed in June 2025

  • Reviewed: 22 May 2025

    7.0
    It was short and sweet but wil definitely be back to Longview
    • Business trip
    • Couple
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Stray cats

    Off of the highway

    Stayed in May 2025

  • Reviewed: 18 March 2025

    8.0
    I stayed 3 years ago and liked it so stayed again on this visit
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The water in bathroom sink had no pressure. Water just dribbled out room 108

    Breakfast was good but the butter was very hard and didn’t melt on the waffle. Need creamy butter. Otherwise it was great

    Stayed in March 2025

  • Reviewed: 2 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My room bathroom was dirty I had to clean it the hair dryer broken cracked

    Location

    Stayed in September 2024

  • Reviewed: 18 April 2024

    8.0
    Average wasn’t a good experience. It wasn’t a bad experience.
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The pool was closed.the toilet was not bolted to the floor

    Convenient location

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds weren’t the most comfortable

    Room was clean and the breakfast was great

    Stayed in April 2024

  • Reviewed: 8 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was small but was nice enough and clean, however the bathroom needed some attention. It looked like they had laid new flooring but didn't do walls or baseboards. We also had some blood on the ledge of the tub so we didn't get to shower.

    Room was small but was nice enough and clean. Breakfast was limited on choices but was good. Good location

    Stayed in November 2023

  • Reviewed: 7 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and fair pricing. I would definitely go back.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Ice only on first floor and no elevator

    Comfy bed!

    Stayed in August 2023

  • Reviewed: 3 June 2023

    7.0
    Good for a one night stay.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wasn't the cleanest but it was ok.

    Nice for a quick nap while on the road.

    Stayed in May 2023

  • Reviewed: 13 May 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paint on wall and base boards worn off

    Location of property was great easy to get to paint on wall and base boards worn off Bed was very comfortable

    Stayed in May 2023

  • Reviewed: 8 November 2022

    8.0
    The motel had a safe feeling about it. Looked and smell clean.
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 2 nights

    Evening front desk staff. I asked the lady about food delivery options. She was indifferent to my request. I was extremely tired in an unfamiliar place on a Sunday afternoon. There was no data in the room. I’m 65 years old. Her attitude and reaction to my request for information about food options upset me. I will rethink my next visit which is scheduled this month.

    I didn’t eat here.

    Stayed in October 2022

  • Reviewed: 1 October 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night

    On Booking they tell you your total fee and when you arrive they charge you at site for deposit . That should be explained in the fees before they charge you. And after day 5 I still have not received my deposit.

    Stayed in September 2025

  • Reviewed: 29 September 2025

    9.0
    Very fun
    • Leisure trip
    • People with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No elevator

    Right on the spot,

    Stayed in September 2025

  • Reviewed: 16 September 2025

    5.0
    It was okay.
    • Business trip
    • Group
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    They wouldn’t clean the rooms everyday.

    It had a nice breakfast.

    Stayed in September 2025

  • Reviewed: 24 July 2025

    4.0
    It is a lawsuit waiting to happen I recommend training staff on service dogs.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night

    I called in advance about my service dog and was assured I would just get asked the two legal questions. The clerk at check in asked for paperwork. In the US there is no paperwork or certificate required.He then said if the dog barks we will get kicked out some service dogs task by barking too alert or to get help for the handler. The next morning my autistic son and I went to breakfast and the lady was extremely rude. I was directing my child where to get butter which he thought was the waffle batter was butter she rudely talked over me saying there is no butter in there. she then followed him around acting like he was making a mess when he wasn't. She also did the same thing behind my husband. No other family's were treated that way.

    the bed was comfortable and it was clean. The pool was nice.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Great value in Longview
    • Leisure trip
    • People with friends
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was not a thing i didn't like.

    The breakfast was great!

    Stayed in July 2025

  • Reviewed: 4 July 2025

    10
    It was a very comfortable stay almost like I was at home.
    • Leisure trip
    • Couple
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved everything

    Comfortable pool was open staff was nice

    Stayed in July 2025

  • Reviewed: 25 June 2025

    10
    Over night stay on way home from vacation. Would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff was friendly and helpful. Property was right off interstate and a great value.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I have a service animal they decided to charge me for. Wont be back!!!

    Stayed in June 2025

  • Reviewed: 26 May 2025

    1.0
    Very poor
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They changed me to much. They changed me twice for the room and twice for the hold on the room. They told me to call booking.com about that.

    It was ok. I liked the Tv

    Stayed in May 2025

  • Reviewed: 25 May 2025

    10
    Excellent for overnight right off I-20.
    • Business trip
    • Couple
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great room like new, quiet and comfortable.

    Stayed in April 2025

  • Reviewed: 17 May 2025

    3.0
    Poor
    • Business trip
    • Couple
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelt like a nursing home.

    Room was available

    Stayed in March 2025

  • Reviewed: 8 May 2025

    1.0
    No QUALITY at all
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Desk - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything else. Front desk lady had an attitude & was hesitant to give me a room(I am capable of booking the Entire hotel if I wanted to). I was also only given one card. If we are going to judge based on appearances, then I will do so to the property as well. Several furniture items, including toilets, flickering room lights, a mess,etc (most certianly NOT quality & NOT worth the money) Not to mention the cleaning staff barged in(there was no "Do Not Disturb" signs provided. Very low quality establishent. There was an evident diffrence in the customer service/attitude the 2nd lady had (younger one, I believe 2nd shift). She was extremely lovely & provided great service. In contrary to the older woman who was constantly condescending to me & other customers of color. It seems to me she was having microsggressions to people of color although we were all respectful & hardoworkers. She spoke to me rudley when I first got there, then was babying the hardworking men when they were trying to get their breakfast. I have stayed at several 5 star hotels regulary all over the counrty & overseas, however this was a quick booking as we were exhausted. In brief, this establishment is NOT worth the money, there is no "Quality" to be seen or ecperienced

    Onlyt the younger lady who was extremely lovely. I belive she was day shift.

    Stayed in April 2025

Showing 1 – 25

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