Rooms were missing appliances and sheets were dirty and had to buy some new ones

Area was nice and employees were helpful

Stayed in September 2025

Due to a glitch with the server I was booked under two different reservations for the same stay. During check in the front desks night auditor noticed the error. He informed me that he couldn't rectify the billing situation. The auditor became quite enraged and verbally abusive. I spent hours that night and well into the morning contacting customer service for Red Roof and Bookings.com I felt like a hamster on an exercise wheel 🛞 chasing my tail. Calling both companies I was told that the property manager was the authority to issue a refund on the erroneous reservation. I've continually called leaving messages for the manager yet to no avail the manager hasn't responded to my request for a refund or to hear my concerns about how unprofessionally the clerks verbal assault affected me. As of this review this matter goes unresolved. I've followed the advice of my credit card policies. I will file this dispute with Visa for a refund.

The location provided easy access to the Katy Freeway the main artery to travel 15 mins East to downtown . West to Katy Mills Mall located in Fort bend.

Stayed in July 2025

The room that I was in had a dampness to it. I noticed when I arrived that a couple of shelves seemed really dusty, so I cleaned them, but the next day, the dust was back. I looked above the shelf and saw large patches of mold. Also, I was charged for a "room upgrade" for my pet because my reservation did not specify that I had a pet. They advertise that the "first pet stays free".

The pillows, bed, TV, and towels were pretty good.

Stayed in August 2025

The night Audit Clerk's inability to communicate clearly needs to learn how to make each encounter with your guess a memorable one. The elevator was out of order and the clerk stated they had no rooms available on the first floor a senior living with Chronic COPD, 2nd Stage CHF when stressing about the need for greater access the clerk became dismissive and rude. Clearly needing sensitivity training, and an upgrade in Superior Customer Service Skills.

The logistics and access to the Energy Corridor.

Stayed in July 2025

The elevator was out of commission and my room was on the third floor.

The property was very convenient for what I needed to do.

Stayed in March 2025

They are always having maintenance issues almost every-time i have been but i mean they do off discounts so its okay .

Quiet and decently clean

Stayed in March 2025

We had issues with the toilet. The few days we were there no one was ever sent till the day we were about to checkout. Very frustrating. The front staff is also not very friendly.

It was clean and comfortable. And in the middle of the energy corridor, the location is good.

Stayed in January 2025

Only stayed 1 night

Stayed in July 2024

Only stayed 2 nights

Stayed in August 2024

Phone and TV did not work

Location

Stayed in July 2024

Very basic. No refrigerator. Old furnishings. Plumbing issues.

Stayed in July 2024

Some stains on the sheets, no blanket.

cheap and good location.

Stayed in July 2024

Nothong

Nothing

Stayed in July 2024

There was so many things that where under whelming. The beds were sub par and the quilts on them. It had wholes in the curtain meant to keep light out. No fridge, microwave, limited ice, no regular house keeping, 1 washer, 1 dryer, no pool, and no breakfast for $1100 for 10 days I think not ugghhhhh. I’m tryna understand where the +?

The location was decent and it wasn’t over crowded. The lights went in and out for 30 mins during wind storm but never extended periods or completely out.

Stayed in May 2024

Improvement is badly needed, such as no refrigerator, coffee maker, and problems with receiving towels (very thin and old towels)!

You room was okay for the price!

Stayed in May 2024

There was was noise from the hallway most of the night. Many guests had dogs and when on barked at something all would chime in which made for a lot of sleep interruptions

The property was clean, upgraded.

Stayed in February 2024

Damage to room due to being dog friendly.

Clean, comfortable, nice staff.

Stayed in December 2023

No fridge, no microwave, one lamp/no light by bed.

Pets allowed. Close to freeway, but hard to locate.

Stayed in December 2023

- No privacy. You can clearly hear what people are discussing in rooms as you walk the halls and even when their doors and yours are closed. Several times we heard loud arguments. No weather stripping at base of doors that open to hallways. We could smell smoke from other people's rooms. You could see right under the room doors into the rooms themselves due to gap under door -No bathroom vent fan -A man and woman who were fighting got raided by Police during our stay and their door was broken open with a battering ram. -Separate incident - angry man was cussing out someone on his phone in his room and prowling hallway without a shirt on. -Brown roaches coming out of holes in walls on many occasions. You need to carry Raid. -Hot water frequently did not work - never encountered this before at a hotel. I book year-round. -Ice showers due to lack of hot water -Bad stains on mattresses under mattress protectors -Prostitutes like to hang out on exterior corner of building and stop people in stairwell to approach them. We saw at least three white prostitutes during our stay. They were actively seeking clients but it was not always evident. One appeared to be a hospital patient of some kind (band on wrist) - Elevator was broken at least two days. So we had to walk up and down there flights of stairs to unpack the room when leaving. - Gym door permanently bolted shut with equipment inside, no accessible gym facilities -Door hydraulics remained broken in stairwell doors despite telling them in prior review. - Dogs were often peeing in stairwells rather than owners taking them out. This was a daily issue and housekeeping was having to clean it up daily. -Booking rate is $56 a night. Front desk rate is $76 plus a $50 deposit.

-Top notch maids and housekeeping -Ice cold ac -Comfortable beds -Onsite washer and dryer with folding table -24 hour staff at front desk -Stocked drink and food vending -ATM -Jug water dispenser in lobby - At least five network or premium movie channels

Stayed in November 2023

Room was not as described. Poor maintenance. Service after 3pm was nonexistent.

Location

Stayed in September 2023

The room had a smell but it was tolerable, the bathroom had a stronger smell. The fitness center was locked all the time so I couldn't use it.

The place was comfortable.

Stayed in May 2023

i saw a couple roaches, the water out the shower head was coming out like a water hose also the floor was dirty

The staff was amazing

Stayed in April 2023

Bathroom was small. The whole 3rd floor smelled like weed although there's a no smoking policy.. there's in room coffee makers and when I had asked housekeeping to replace what I had used they didn't. There's no breakfast even though there's a dinning area (small) but they offer 24 hr coffee and they use the small in room machines in the dinning area. The only ice machine is in said dining area and it's a small one too. Didn't get the room I had originally booked but was still charged for said room!

Was clean and the room was spacious

Stayed in February 2023

The rooms need more decor and more life. More lighting or perhaps another lamp. A sofa chair or something comfortable to sit would be nice other than a desk chair. It felt like I was in a cell with my cell mate there. The mattress was very thin or not enough buffer. Not enough pillows. the room didn’t have an iron. The stairwell smelled a bit foul.

I liked how old it was. it was pretty quiet for the most part. the location is ideal. the staff was friendly.

Stayed in March 2023