Reviews of Red Roof Inn PLUS+ Houston - Energy Corridor 3 stars
15701 Park Ten Place, Energy Corridor, Houston, TX 77084, United States
Loading
Guests also reviewed these properties:
Alsip, United States
Anchorage, United States
Alpbach, Austria
Nagoya, Indonesia
Zermatt, Switzerland
Daegu, South Korea
Dublin, Ireland
Noord, Aruba
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewReviewed: 6 October 2025 · Stayed in October 2025
Verified reviewReviewed: 5 October 2025 · Stayed in September 2025
Verified reviewReviewed: 5 October 2025 · Stayed in September 2025
Verified reviewArea was nice and employees were helpful
Rooms were missing appliances and sheets were dirty and had to buy some new ones
Dear Salvador, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am pleased to hear you enjoyed the area and found our employees helpful. I sincerely apologize for the concerns you may have encountered with the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Salvador, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am pleased to hear you enjoyed the area and found our employees helpful. I sincerely apologize for the concern… Show more
Reviewed: 15 September 2025 · Stayed in September 2025
Verified reviewI didn’t like anything about the property
The property had too many people hanging around. The room smelled like mildew and didn’t have enough towels
Dear Tiffeny, Thank you for sharing your feedback regarding your recent stay at Red Roof PLUS+ Houston - Energy Corridor. I'm sorry to know that your stay was unsatisfactory due to the mentioned environment and the smell in your room. Please accept my apologies for the inconvenience caused. I have notified the property of your comments to ensure that your concerns are addressed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Tiffeny, Thank you for sharing your feedback regarding your recent stay at Red Roof PLUS+ Houston - Energy Corridor. I'm sorry to know that your stay was unsatisfactory due to the mentioned environment and the smell in your room. … Show more
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewAccess to frwy but the construction on park row wasn’t car friendly
Bedding the comforter were thin, only 2 pillows
Dear Anthony, Thank you for sharing your feedback following your stay at the Red Roof PLUS+ Houston - Energy Corridor. We are dismayed to hear that the construction on Park Row negatively impacted your arrival. We also regret the bedding was not up to your standard. We hope to continue to provide memorable experiences for you at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Hannah Red Roof Management RediResponse Specialist
Dear Anthony, Thank you for sharing your feedback following your stay at the Red Roof PLUS+ Houston - Energy Corridor. We are dismayed to hear that the construction on Park Row negatively impacted your arrival. We also regret the bedding w… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewNot what I did like. It needs to be remodeled in this place.
They floors were not cleaned and not enough towels. Tubs needs to be cleaned also.
Dear Brittney, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Houston - Energy Corridor. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/10 score. You indicated that you were unsatisfied with the the up keep of the property, unclean floor and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Brittney, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Houston - Energy Corridor. We sincerely appreciate your comments and we're very sorry you were unhappy with your ex… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood value. Quieter than I expected.
Dog barking in a room down the hall of the first night.
Dear Michael, We appreciate you taking the time to share your experience at the Red Roof PLUS+ Houston - Energy Corridor. It is great to know that you considered your stay as good value, and quieter than you were expecting. Please accept our sincerest apologies for the barking dog, which obviously affected your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Leah Red Roof Management RediResponse Specialist
Dear Michael, We appreciate you taking the time to share your experience at the Red Roof PLUS+ Houston - Energy Corridor. It is great to know that you considered your stay as good value, and quieter than you were expecting. Please accept o… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewThe location provided easy access to the Katy Freeway the main artery to travel 15 mins East to downtown . West to Katy Mills Mall located in Fort bend.
Due to a glitch with the server I was booked under two different reservations for the same stay. During check in the front desks night auditor noticed the error. He informed me that he couldn't rectify the billing situation. The auditor became quite enraged and verbally abusive. I spent hours that night and well into the morning contacting customer service for Red Roof and Bookings.com I felt like a hamster on an exercise wheel 🛞 chasing my tail. Calling both companies I was told that the property manager was the authority to issue a refund on the erroneous reservation. I've continually called leaving messages for the manager yet to no avail the manager hasn't responded to my request for a refund or to hear my concerns about how unprofessionally the clerks verbal assault affected me. As of this review this matter goes unresolved. I've followed the advice of my credit card policies. I will file this dispute with Visa for a refund.
Dear Anthony, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am pleased to know that you appreciated the location of the property. However, we regret to learn about the situation you detailed regarding the reservation and the interaction that you had with our staff. To uphold our company's high standards, we will ensure that your comments are shared with the property. Please know that we value you as our guest and appreciate your business. It is our intention to have your confidence in our abilities to prevent similar problems in the future. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Anthony, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am pleased to know that you appreciated the location of the property. However, we regret to learn about the si… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI liked the friendly staff
I didn't like the 50 deposit they kept for nomreadinn
Hello Beautifully, We appreciate your feedback regarding your recent stay at Red Roof PLUS+ Houston - Energy Corridor. We're glad to hear you found our staff friendly and helpful. We regret to know your disappointment with the deposit and apologize for any inconvenience this may have caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
Hello Beautifully, We appreciate your feedback regarding your recent stay at Red Roof PLUS+ Houston - Energy Corridor. We're glad to hear you found our staff friendly and helpful. We regret to know your disappointment with the deposit … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe pillows, bed, TV, and towels were pretty good.
The room that I was in had a dampness to it. I noticed when I arrived that a couple of shelves seemed really dusty, so I cleaned them, but the next day, the dust was back. I looked above the shelf and saw large patches of mold. Also, I was charged for a "room upgrade" for my pet because my reservation did not specify that I had a pet. They advertise that the "first pet stays free".
Dear Christi, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Houston - Energy Corridor. I'm genuinely sorry to hear about the possible mold you encountered in your room, as well as we regret that you were disappointed with your room upgrade. This is certainly not the experience we want our guests to have, and I appreciate you bringing it to our attention. I'm glad you found some aspects like the pillows, bed, TV, and towels to your satisfaction. Our goal is to provide a clean and comfortable stay for all our guests. I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Christi, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Houston - Energy Corridor. I'm genuinely sorry to hear about the possible mold you encountered in your room, as well as … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe logistics and access to the Energy Corridor.
The night Audit Clerk's inability to communicate clearly needs to learn how to make each encounter with your guess a memorable one. The elevator was out of order and the clerk stated they had no rooms available on the first floor a senior living with Chronic COPD, 2nd Stage CHF when stressing about the need for greater access the clerk became dismissive and rude. Clearly needing sensitivity training, and an upgrade in Superior Customer Service Skills.
Dear Anthony Red Roof Inn PLUS+ Houston - Energy Corridor is deeply sorry to hear about the unacceptable experience you had regarding accessibility and the behavior of our night audit clerk. It is disheartening to learn that we failed to meet your needs and provide the necessary assistance, especially considering your health condition. Please accept my sincere apologies for the lack of sensitivity and the elevator malfunction. We are addressing this immediately with our team to ensure better training and improved customer service. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Jonathan Red Roof Management RediResponse Specialist
Dear Anthony Red Roof Inn PLUS+ Houston - Energy Corridor is deeply sorry to hear about the unacceptable experience you had regarding accessibility and the behavior of our night audit clerk. It is disheartening to learn that we failed to m… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI did not like anything about the stay.
The rooms were dirty, sheets dirty, no working air, having issues with my feet and no working elevator. Had to take the stairs. When I complained about the sheets, I was told housekeeping went home for the day right after check in. Staff did not car and was kind of rude.
Dear Shamona, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Houston - Energy Corridor. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/10 score. You indicated that you were unsatisfied with unclean room and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Shamona, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Houston - Energy Corridor. We sincerely appreciate your comments and we're very sorry you were unhappy with your experie… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewAbsolutely nothing! This place was advertised under cause pretenses. It looked exactly like a cheap motel. The elevators didn’t work. You cold see mold, caked up dust, rust, buckled furniture from sitting in flood water, dirty tub, dirty room, room smelled old and dungy.
Everything!!!! This place is outdated and needs to be demolished. It looks like it has been sitting in untreated flood water.
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns that you may have encountered with the elevator and the possible worry of mold. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the c… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewUsually a good place to stay. Not this time.
Staff not paying attention charged my card again for room fee.
Dear Dasilva, Thank you for providing us with details about your stay at the Red Roof PLUS+ Houston - Energy Corridor. I regret to hear that your most recent stay was not satisfactory. We strive to provide a consistent and positive experience for all our guests at Red Roof, and it is disappointing to learn we fell short. The duplicate charge is unacceptable. I researched your reservation and verified that the overcharge was refunded to your VisaCard ending in 2939 on 07/25/25. Please accept our apologies. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Thank you, Matthew Red Roof Management RediResponse Specialist
Dear Dasilva, Thank you for providing us with details about your stay at the Red Roof PLUS+ Houston - Energy Corridor. I regret to hear that your most recent stay was not satisfactory. We strive to provide a consistent and positive experie… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff was very friendly and welcoming
A lot of activity
Dear Stephanie, We appreciate you taking the time to leave feedback on your stay at the Red Roof PLUS+ Houston - Energy Corridor. Thank you for your kind words regarding our staff's friendliness and welcoming nature. We are delighted to hear that you enjoyed the lively atmosphere of our hotel. Our team strives to provide a positive and engaging experience for all our guests. Thank you again for sharing your experience. We at Red Roof hope to welcome you back again soon for another wonderful experience. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Stephanie, We appreciate you taking the time to leave feedback on your stay at the Red Roof PLUS+ Houston - Energy Corridor. Thank you for your kind words regarding our staff's friendliness and welcoming nature. We are delighted t… Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewCheaper, close to work.
Towels had marks and hair. Shower curtains and bedsheets have smell and stains. Housekeeping doesn’t clean room. They just ask you what you need at the door and they will give towels or soap.
Dear Mae, I am very sorry to hear about the issues you experienced during your stay at the Red Roof PLUS+ Houston - Energy Corridor. We strive to provide a clean and comfortable environment for all our guests, and it is disappointing to learn that we fell short of your expectations. I appreciate your feedback regarding the towels, bedsheets, and the standard of housekeeping. I assure you that these are not the standards of Red Roof. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. concerns with our housekeeping team to ensure improvements are made immediately. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Mae, I am very sorry to hear about the issues you experienced during your stay at the Red Roof PLUS+ Houston - Energy Corridor. We strive to provide a clean and comfortable environment for all our guests, and it is disappointing to le… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewNothing
It smelted like mold in each room we tried everything is outdated and broken elevator and tv we had to used the stairs for our entire stay
Dear Shakira, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. The situation you described regarding the state of the elevator and the smell you mentioned which may occur during your stay is truly regrettable. I am disheartened to learn about your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Devine Red Roof Management RediResponse Specialist
Dear Shakira, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Houston - Energy Corridor. The situation you described regarding the state of the elevator and the smell you mentioned which may occur durin… Show more