Reviews of Southbridge Napa Valley 5 stars

We love the location of Southbridge. We spend a lot of time in St. Helena, and end up using the Southbridge fitness facilities even when we are staying in other locations. This was our second time staying at the hotel. The staff are absolutely lovely and truly the best thing about this hotel! The front desk managers are welcoming and accommodating, and the housekeeping staff is helpful and super friendly. The ice and water machine on the room level is a welcome feature.

This is not a 5 star hotel and should not be marketed or priced as such. The rooms are tired and uncomfortable. The pillows hurt both my husband’s and my necks and made for 3 very rough nights’ sleep. The breakfast is a nice gesture. My husband tried it the first morning. The fruit was the best part about the presentation. We both decided to find breakfast and coffee outside the property thereafter. There is no restaurant or bar at the property, so outside of breakfast there is no option to eat or drink in. However the hotel is within walking distance to all that St. Helena has to offer, and we took advantage of not having to get in the car. This hotel is our backup option when other spots are booked, but never our first choice.

The room was spacious, very quiet, and breakfast is served in your room - something we had not experienced before. The staff is very friendly and responded to any request. A great location to visit some world class wineries in the heart of Napa Valley. Our stay could not have been better!

Love the location, breakfast in the morning delivered to the room, and access to workout facility.

The room was comfortable, clean room with a high vaulted ceiling. The wood burning fireplace was nice and logs were provided at no charge. The Illy espresso machine was a nice touch. The shower had very good water pressure. Excellent location on the Main Street in town, and plenty of parking available. One of the more reasonably priced lodgings in St. Helena.

Information provided at check-in was not very helpful; we were not informed about a complimentary tasting at the winery next door, and when we noticed the card with the offer buried in the arrival envelope it was too late to schedule. We asked about gluten-free and non-dairy options for the included breakfast and were told we could probably find a restaurant in town (but no specific recommendations were offered). The continental breakfast was not very good. While a single gluten-free muffin was provided 1 day and GF toast the other, the breakfast offerings included a slice of cheese, a slice of ham, 1 hardboiled egg and the fruit consisted of a few grapes (which were sweet) and a few chunks of bland, unripe cantaloupe. The coffee was however quite good.

Great location and staff

Value was a bit steep in price, but it varies by season.

Beautiful small luxury hotel in the heart of St. Helena. Great staff, comfortable rooms and use of health spa was a plus!

great location without street noise

reception desk was empty during non check in/out time period. Included breakfast was disappointing and server doesn’t seem like trained to service guests.

Came on time. Coffee was good.

Quality of food . Some of fruit was not good. Mold on jelly.

The SPA which is NOT really part of the hotel. Stay away from the hotel itself.

Go elsewhere. Really bad experience. The heater didn’t heat and cold wind went inside. We didn’t sleep the ENTIRE night which was the only night we booked and stayed. When we approached the front desk we were told “oh, so sorry for you.. I will pass this to the general manager and he will call you”. Not offering a refund, no compensation up on check out. Absolutely nothing. We were completely surprised, and guess what - no call from the general manager either.

Great location. Lg clean room and bathroom. On site parking. Good coffee machine. Staff lovely.

The pillows!! The worst we have ever had at any hotel……..So uncomfortable and cheap. Breakfast basic..

Location and overall experience was great.

The bed could be abut more comfortable.

location

room needs updating

the location & amenities

Enjoyed the room, great location and enjoyed access to the spa/gym

The lighted magnifying mirror did not work and the last day our Nespresso machine would not turn on