Commentaires sur l'établissement Townhouse Hotel, BW Signature Collection 3 étoiles

Thank you, Manon, for sharing your detailed feedback with us. We’re pleased to hear that you found our staff friendly, appreciated the spacious room, and enjoyed the location. However, we truly regret to learn that certain accessibility features did not meet your needs or expectations. We understand how important it is for guests with mobility challenges to have truly accessible and independent access. Your comments regarding the external lift, bed height, shower setup, and door thresholds are incredibly valuable, and we will be reviewing these aspects with our team to identify where improvements can be made. We also apologize for the inconvenience caused by the non-functioning TV during your stay. Your feedback helps us move toward more inclusive accommodations, and we thank you again for bringing these issues to our attention. We hope to have the opportunity to better serve you in the future.

Thank you, Manon, for sharing your detailed feedback with us. We’re pleased to hear that you found our staff friendly, appreciated the spacious room, and enjoyed the location. However, we truly regret to learn that certain accessibility fe… Voir plus

Dear Vincent, Thank you for your kind words and excellent rating! We're delighted to hear that you enjoyed the quality of the bedding, the cleanliness of our facilities, and the service from our reception team. It’s always a pleasure to receive such positive feedback, and we look forward to welcoming you back for another great stay in the future.

Dear Vincent, Thank you for your kind words and excellent rating! We're delighted to hear that you enjoyed the quality of the bedding, the cleanliness of our facilities, and the service from our reception team. It’s always a pleasure … Voir plus

Dear Caroline, Thank you for sharing your feedback and for choosing to stay with us! We’re glad you enjoyed the spacious, clean, and bright room as well as our hotel’s art deco charm. We appreciate your kind words about our location and the unlimited coffee and hot water available. We also take note of your comments about the breakfast, and we’re continuously looking for ways to improve this experience. Thank you again for your stay, and we hope to welcome you back soon for an even better visit!

Dear Caroline, Thank you for sharing your feedback and for choosing to stay with us! We’re glad you enjoyed the spacious, clean, and bright room as well as our hotel’s art deco charm. We appreciate your kind words about our location and t… Voir plus

Dear Anita, Thank you for your feedback. We're truly sorry to hear about the delay in returning your deposit and the timing of our housekeeping service. Please know that this is not the standard we strive for, and we understand your frustration. We are currently reviewing your reservation and deposit status to ensure it is resolved promptly. If you haven’t already, please contact us directly at [your contact info], so we can expedite the process and address any outstanding concerns. We appreciate your comments on our location and facilities and hope to have the chance to provide you with a much-improved experience in the future.

Dear Anita, Thank you for your feedback. We're truly sorry to hear about the delay in returning your deposit and the timing of our housekeeping service. Please know that this is not the standard we strive for, and we understand your fr… Voir plus

Dear Emilie, Thank you for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and appreciated our location near the beach. That said, we’re truly sorry to hear that your stay was disrupted by noise and that you didn’t feel the overall value met your expectations. We understand how important peace and quiet are for a relaxing stay, and we’ll be reviewing ways to improve the soundproofing and overall guest experience, especially for those sensitive to noise. Your feedback is important, and we hope to have the opportunity to better serve you in the future.

Dear Emilie, Thank you for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and appreciated our location near the beach. That said, we’re truly sorry to hear that your stay was disrupted by … Voir plus

Dear Antonio, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay, especially our prime location, friendly staff, and thoughtful amenities like the beach gear and complimentary breakfast. It’s great to know that you found everything convenient and that our luggage storage service helped you make the most of your time in Miami Beach. We also appreciate your feedback regarding cleanliness, comfort, and facilities — we’re always looking for ways to improve, and your comments help us do just that. We hope to have the pleasure of welcoming you back for another great stay in the future!

Dear Antonio, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay, especially our prime location, friendly staff, and thoughtful amenities like the beach gear and compl… Voir plus

Thank you for your review! We're glad you enjoyed our beautiful beachside location and the included chairs and loungers—it's great to know those added to your stay. We’re sorry to hear about the noise from neighboring rooms on your first night. We understand how important a peaceful rest is, and we’ll continue working to ensure a quieter environment for all our guests. We hope to welcome you back soon for an even more relaxing experience!

Thank you for your review! We're glad you enjoyed our beautiful beachside location and the included chairs and loungers—it's great to know those added to your stay. We’re sorry to hear about the noise from neighboring rooms on yo… Voir plus

Thank you for your thoughtful review, Aurélie. We're happy to hear you enjoyed our convenient location near the beach and appreciated the added touches like complimentary beach amenities and breakfast options. However, we sincerely apologize for the fire alarm disturbances during your stay—especially with children, we understand how unsettling that must have been. Please know this is not a common occurrence, and we are actively investigating and addressing the issue to prevent it from happening again. We appreciate your feedback and hope to welcome you back for a more peaceful stay.

Thank you for your thoughtful review, Aurélie. We're happy to hear you enjoyed our convenient location near the beach and appreciated the added touches like complimentary beach amenities and breakfast options. However, we sincerely apol… Voir plus

Dear Laetitia, Thank you for sharing your experience! We're delighted to hear that you enjoyed our prime location, clean rooms, and the added convenience of beach access with towels, chairs, and umbrellas. We understand that external noise from air conditioners and the nearby nightclub may have impacted your stay, and we sincerely apologize for any inconvenience. We appreciate your feedback as it helps us work on ways to improve our guests’ comfort. We hope to welcome you back for another enjoyable stay in the future!

Dear Laetitia, Thank you for sharing your experience! We're delighted to hear that you enjoyed our prime location, clean rooms, and the added convenience of beach access with towels, chairs, and umbrellas. We understand that external … Voir plus

Dear Caroline, We’re truly sorry to hear about your disappointing stay and appreciate you taking the time to share your feedback. We regret that the noise levels and room conditions did not meet your expectations, and we understand how frustrating this must have been. Our team strives to accommodate requests as best as possible based on availability, and we regret any miscommunication regarding room changes. Additionally, we apologize for the fire alarm disturbances, which were caused by external factors beyond our control. We understand how disruptive this must have been and appreciate your patience. While we did provide compensation based on the circumstances, we’re sorry that it did not meet your expectations. Your feedback is invaluable as we work to improve the guest experience. We hope you’ll consider giving us another opportunity in the future.

Dear Caroline, We’re truly sorry to hear about your disappointing stay and appreciate you taking the time to share your feedback. We regret that the noise levels and room conditions did not meet your expectations, and we understand how fru… Voir plus

Dear Leroux, Thank you for your review and for highlighting our cleanliness and prime location! We’re glad you found good value in your stay. We appreciate your feedback regarding the outdoor terrace and window cleanliness. Your comments are valuable, and we’ll take them into consideration for future improvements. We hope to welcome you back for an even better experience next time! Best regards, The One50 Hotel Team

Dear Leroux, Thank you for your review and for highlighting our cleanliness and prime location! We’re glad you found good value in your stay. We appreciate your feedback regarding the outdoor terrace and window cleanliness. Your comme… Voir plus

Thank you for sharing your experience! We're glad you enjoyed our clean rooms, comfortable beds, and prime location near South Beach. It's great to hear that our luggage storage and beach access added convenience to your stay. We appreciate your feedback regarding the noise in the hallways. While we do our best to maintain a quiet environment, we’ll take your comments into account as we continue to enhance our guests’ comfort. We hope to welcome you back for another enjoyable stay!

Thank you for sharing your experience! We're glad you enjoyed our clean rooms, comfortable beds, and prime location near South Beach. It's great to hear that our luggage storage and beach access added convenience to your stay. We a… Voir plus

Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our beach amenities, convenient location, and the warm hospitality of our front desk team. We apologize for the housekeeping oversights and any inconvenience caused by the temporary terrace closure and nearby nightlife. Your comments will be shared with our team to ensure we improve in these areas. We truly appreciate your insights and hope to welcome you back for an even better stay in the future!

Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our beach amenities, convenient location, and the warm hospitality of our front desk team. We apologize for the housekeeping oversights an… Voir plus