Commentaires sur l'établissement The Light Hotel 3 étoiles

Dear Virginie, Thank you for highlighting the kindness of our staff and our location. We truly appreciate your positive feedback on these aspects of your stay. We sincerely apologize that your experience did not fully meet your expectations. We want to remind you that we readily assisted you by providing a complimentary upgrade to a superior room at no extra cost. We hoped this would enhance your stay. Regarding the bathroom layout, we understand your comment about the shower being in the toilet area. This is due to the building's design. However, we would like to emphasize that even in the original room you were allocated (our more budget-friendly option), the combined bathroom and toilet area is still quite spacious compared to other rooms. We also find it surprising that the toilet paper got easily wet during your showers, as we ensure it is placed at a reasonable distance from the shower area. We also sincerely apologize for the issue you experienced with the air conditioning. We regret that you did not inform us about the problem during your stay, as we would have been more than happy to assist you promptly and ensure your comfort. Once again, we apologize that your stay did not entirely live up to your expectations. We truly appreciate you choosing our hotel. Sincerely, The Light Hotel _________________ Cher Virginie, Nous vous remercions d'avoir souligné la gentillesse de notre personnel et notre emplacement. Nous apprécions sincèrement vos commentaires positifs sur ces aspects de votre séjour. Nous sommes sincèrement désolés que votre expérience n'ait pas pleinement répondu à vos attentes. Nous tenons à vous rappeler que nous vous avons volontiers aidé en vous offrant un surclassement gratuit dans une chambre de catégorie supérieure, sans aucun frais supplémentaire. Nous espérions que cela améliorerait votre séjour. Concernant l'aménagement de la salle de bain, nous comprenons votre remarque concernant la douche dans les toilettes. Cela est dû à la conception du bâtiment. Cependant, nous tenons à souligner que même dans la chambre initiale qui vous avait été attribuée (notre option plus économique), la zone combinée salle de bain et toilettes est relativement spacieuse par rapport à d'autres chambres. Nous trouvons également surprenant que le papier toilette ait été facilement mouillé pendant vos douches, car nous veillons à ce qu'il soit placé à une distance raisonnable de la douche. Nous vous prions également de bien vouloir accepter nos excuses sincères pour le problème que vous avez rencontré avec la climatisation. Nous regrettons que vous ne nous ayez pas informés du problème pendant votre séjour, car nous aurions été plus qu'heureux de vous aider rapidement et d'assurer votre confort. Encore une fois, nous nous excusons que votre séjour n'ait pas entièrement répondu à vos attentes. Nous vous remercions sincèrement d'avoir choisi notre hôtel. Cordialement, The Light hôtel

Dear Virginie, Thank you for highlighting the kindness of our staff and our location. We truly appreciate your positive feedback on these aspects of your stay. We sincerely apologize that your experience did not fully meet your expectatio… Voir plus

Cher Monsieur Regis Evain, vos commentaires sont une source de grande motivation pour nous. Nous nous engageons à améliorer continuellement la qualité de nos services afin de vous offrir les expériences les plus parfaites. Votre satisfaction est notre priorité absolue.

Cher Monsieur Regis Evain, vos commentaires sont une source de grande motivation pour nous. Nous nous engageons à améliorer continuellement la qualité de nos services afin de vous offrir les expériences les plus parfaites. Votre satisfactio… Voir plus

Nous nous excusons pour tout inconvénient causé par les cyclomoteurs à la sortie de l'hôtel. Nous sommes reconnaissants pour vos commentaires et prendrons des mesures pour résoudre ce problème. Nous espérons que vous nous donnerez une autre chance de fournir une meilleure expérience à l'avenir.

Nous nous excusons pour tout inconvénient causé par les cyclomoteurs à la sortie de l'hôtel. Nous sommes reconnaissants pour vos commentaires et prendrons des mesures pour résoudre ce problème. Nous espérons que vous nous donnerez une a… Voir plus

We appreciate you taking the time to share your feedback. We're thrilled to know that our staff made your stay enjoyable. We understand that the pool closure due to Typhoon Yagi was disappointing, and we apologize for any disruption to your vacation plans. Safety is our primary concern, and we hope you'll understand that we had to prioritize the well-being of our guests. We look forward to hosting you again in the future when you can experience all that our resort has to offer.

We appreciate you taking the time to share your feedback. We're thrilled to know that our staff made your stay enjoyable. We understand that the pool closure due to Typhoon Yagi was disappointing, and we apologize for any disruption to … Voir plus

Dear Valentine, Thank you for taking the time to leave a review of our hotel. We value your feedback and are always striving to improve our services. Regarding the issues you raised: Taxi: We would like to confirm that the hotel does not take any commission on taxi bookings. Our receptionist informed you of the standard taxi fare range, which is between 150,000 VND and 200,000 VND (pre-arranged). In the case that you were charged 180,000 VND, this is a reasonable and market-rate price. Pool: As you mentioned, during peak season we do experience a higher volume of guests, which can lead to the pool being busier than usual. However, we are committed to cleaning the pool daily to ensure the water is clean and safe for all guests. It is not possible for us to ask other guests to leave the pool for your exclusive use. Breakfast: As per hotel policy, breakfast is served from 7:00 AM to 9:30 AM. We informed you of this information upon check-in. If you arrived 4 minutes late, this means that the breakfast service had ended. However, if you had requested breakfast, we would have still been happy to serve you (outside of the regular hours). We sincerely apologize for any inconvenience caused. We will continue to work hard to improve our services and provide you with the best possible experience during your future stays. Sincerely, The Light Hotel

Dear Valentine, Thank you for taking the time to leave a review of our hotel. We value your feedback and are always striving to improve our services. Regarding the issues you raised: Taxi: We would like to confirm that the hotel does not… Voir plus

Thank you for your review! We're delighted to hear that you enjoyed our XXXL bed and the great location. We strive to provide a comfortable and convenient stay for all our guests. We apologize for the inconvenience caused by the clogged toilet and shower. We take cleanliness and functionality very seriously and will investigate this matter to ensure it doesn't happen again. Thank you for your feedback. We hope to see you again soon!

Thank you for your review! We're delighted to hear that you enjoyed our XXXL bed and the great location. We strive to provide a comfortable and convenient stay for all our guests. We apologize for the inconvenience caused by the clogge… Voir plus

Thank you for leaving your review! We're delighted to hear that you found our staff lovely, the luxurious room comfortable, the breakfast satisfying, and the rooftop beautiful. We strive to provide excellent service and amenities for our guests, and we're glad to hear that you had a great experience at The Light Halong Hotel. We look forward to welcoming you back soon!

Thank you for leaving your review! We're delighted to hear that you found our staff lovely, the luxurious room comfortable, the breakfast satisfying, and the rooftop beautiful. We strive to provide excellent service and amenities for ou… Voir plus

Dear Timothée, Thank you for the fantastic review! We are delighted you loved everything from the value, breakfast, to the rooms, staff, and location. We're glad you enjoyed the free billiards too! We hope to see you again soon. Warmly, The Light Hotel

Dear Timothée, Thank you for the fantastic review! We are delighted you loved everything from the value, breakfast, to the rooms, staff, and location. We're glad you enjoyed the free billiards too! We hope to see you again soon. Wa… Voir plus

Thank you for your feedback regarding your stay at our hotel. We are delighted to hear that you found our staff helpful and friendly. We are always striving to provide our guests with excellent service, and it is always rewarding to hear that our efforts are appreciated. We take note of your feedback regarding the location of the hotel. We understand that being close to the city center and restaurants is important to many guests. We are always looking for ways to improve our location, and we will take your feedback into consideration. We also appreciate your feedback regarding the lunch options. We are always working to improve our menu, and we will take your feedback into account. We hope that you will consider staying with us again in the future. We are always looking for ways to improve our hotel, and we value your feedback. Sincerely,

Thank you for your feedback regarding your stay at our hotel. We are delighted to hear that you found our staff helpful and friendly. We are always striving to provide our guests with excellent service, and it is always rewarding to hear t… Voir plus