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  5. Reviews of Elegant City Guest House

Reviews of Elegant City Guest House

20 Nassau Crescent, 7550 Cape Town, South Africa

#475 of 507 B&Bs and inns in Cape Town

Guests' Choice

Review Score

Based on 92 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.4

  • Location

    7.8

  • Facilities

    6.1

  • Staff

    6.9

  • Value for money

    6.4

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 4, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the shared bathrooms

    I liked the location, and the premises

    Stayed in September 2025

  • Reviewed: August 10, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Sunday night was get together for who knows who. Noise, slamming doors, loud talking until 04h30 Monday morning.

    Stayed in July 2025

  • Reviewed: July 3, 2025

    4.0
    Horror
    • Business trip
    • Group
    • Double Room
    • Stayed 23 nights
    • Submitted from a mobile device

    The place is terrible, to windows that bring cold air, to them taking kettle out to say it takes lot of electricity, and we dont use it that much. There was 2 days without tissue in the toilets it was bad. Bad smelling carpets that need to be removed altogether. Manager that doesn't know how to communicate properly with guest and just does as he pleases. And if he can come explain and give better solution that would be awesome. Not having gas to cook because the stove use gas. For 4 days and it was stressful to get take away and microwave was not working for 3 days. It was a hell of 4 weeks that i stayed there. And no matter how they drop the price. Its better to spend it on your sanity. Yes things happen but the way it was handled it was unprofessional

    Cleaning ladies are wonderful

    Stayed in June 2025

  • Reviewed: April 23, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Pictures not a true reflection, noisy geyser

    The host

    Stayed in April 2025

  • Reviewed: January 23, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no key to the room. Carpets, chair in the room, and wall were dirty. On arrival, the kitchen was a mess and unwelcome. There were no cleaning products to clean the shared bathroom after someone was there before yourself. No wipes to wipe the toilet seat.

    The location was quiet and peaceful. Linen was clean.

    Stayed in January 2025

  • Reviewed: January 17, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that I have no access to go out when it's locked I must wake up the hospitality lady to open. There was a big folded carpet in my room.

    The area and the bed

    Stayed in January 2025

  • Reviewed: October 23, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights

    I would like to have the option to pay with a bank card and have a receipt direct after payment.

    Stayed in October 2024

  • Reviewed: October 30, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The noise

    Location

    Stayed in October 2025

  • Reviewed: October 26, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Triple Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location,the bed was very comfortable

    Stayed in October 2025

  • Reviewed: October 24, 2025

    1.0
    We packed our bags and left.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The communal bathrooms. There was no toilet paper in the bathroom. I went to the door to ask my wife to get me some toilet paper. Luckily I have a long shirt on, and the next moment the lady gave me toilet paper through the window. That was very awkward standing without pants on in the bathroom getting toilet paper through the window.

    The room was fine

    Stayed in October 2025

  • Reviewed: October 20, 2025

    1.0
    Our confirmed three-room booking was dishonored, forcing unsafe late-night relocation.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    After travelling 1,500 km from Namibia to Cape Town for a funeral and booking three rooms for six people, we were upon arrival offered only two noisy, smoke-filled rooms in an overcrowded house—unsuitable for our 80-year-old elderly companion and an asthmatic traveler—then redirected to another location 30 minutes away without proper Wi-Fi or directions, forcing us to secure alternative accommodation late at night.

    Nothing. Were were offered 2 rooms instead of three which we booked and confirmed. Receptionist was not very helpful and the owner of the guest house not willing to speak to us.

    Stayed in October 2025

  • Reviewed: October 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I basically liked everything.

    I the location and also the rooms are very clean and tidy must say , and mostly I loved zintle

    Stayed in October 2025

  • Reviewed: October 5, 2025

    7.0
    It was fine
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Thw window

    The mirrors on the rooms and how big the room was

    Stayed in October 2025

  • Reviewed: September 14, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s a peaceful place, good for resting.

    Stayed in September 2025

  • Reviewed: September 8, 2025

    1.0
    SHOCKING - APPALLING - DISGUISTING FACILITIES !!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The Air B and B was appalling, the room was shabby and unkept, dirty and not maintained. The room needs a coat of paint and a revamp. The communal bathroom was shocking and not what you expect with four / five other rooms sharing. There was not ONE item in the bathroom other that a roll of toilet paper. We booked and paid for TWO nights but were so disappointed at the lack of care and unclean facilities, we left at 6:30am the following morning and did not even stay for the SECOND night that we had paid for, we found alternate accommodation!

    Stayed in September 2025

  • Reviewed: August 31, 2025

    1.0
    Absolutely scary that people can fool you into booking
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    The place is not properly cleaned. The room I had had a dirty thick brown carpet. The bed room sheets seemed to just had been brushed clean. No fitted sheet, the matrass could be felt against my skin coming through the cover sheet. No blankets in room, I didnt ask for them after the seeing of the less than clean room. I luckily carried my own pillow case and had to use it to cover the pillow I slept with. Ended up sleeping on top of the duvet wearing full tracksuit to keep warm. I also didnt have a private bathroom, the place is more a dormitory than a bed and breakfast.

    The wifi

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    5days
    • Business trip
    • Group
    • Triple Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Really satisfied with the services end reception 😀

    Stayed in August 2025

  • Reviewed: August 21, 2025

    8.0
    Zintle made the guest comfortable
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was ok

    Zintle The host was exceptional

    Stayed in August 2025

  • Reviewed: August 18, 2025

    1.0
    It didn’t meet my expectations, what I didn’t like the most,I was waken up midnight to remove my car
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom is outside and is dirty Noise the whole night Bedding is not clean TV is not working The door is hardly locked No hangers Mat got stains No bathroom towels No peace No privacy

    Location only

    Stayed in August 2025

  • Reviewed: July 21, 2025

    1.0
    Will never return.
    • Business trip
    • Group
    • Queen Room
    • Stayed 1 night

    Continues noise during the entire night. people running and shouting, making food with pots and pans being shoved around til 4 in the morning. It was horrible

    Did not have breakfast

    Stayed in July 2025

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    They were no towels available for the shower.

    The venue, staff, everything was just amazing.

    Stayed in June 2025

  • Reviewed: July 3, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    NOTHING

    I actually didn't stay at the facility as it was not clean, smells of cigarettes and generally not well kept. Still waiting for my refund, owner taking my calls upon requesting for the cancellation Photos uploaded on Booking.com, far from what you get when you get onsite....

    Stayed in July 2025

  • Reviewed: June 13, 2025

    1.0
    Horrible, definitely not worthy of being on booking.com
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    There was no breakfast, the stove did not work, there was no toiletpaper. The staff was rude and did not know how to help with anything that was broken, their exact response was "it is the owners problem, he must fix it". It was so bad that my mother left after the first night and we paid for 2 nights

    Nothing

    Stayed in June 2025

  • Reviewed: May 4, 2025

    7.0
    We had enjoyed our stay very much but they just have to fix the gyser and the oven stove
    • Leisure trip
    • Group
    • Triple Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Water problem in bathroom their gyser stop working and we reported but it was never resolved we had to bath with cold water and the fact that they don’t have oven stoves with 4 plates they only have gas stove they must improve with oven stove and gyser and also while we were there there were people working like painting the place so paint smell also was not good for health reasons I think when they want to do painting they should maybe take a week or 2 off to paint and get done they open for business again because really the paint smell was too much otherwise it was a lovely place to be

    Neatness of the facility and the location where it’s located

    Stayed in May 2025

Showing 1 - 25

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