Reviews of Sanchia Luxury Guest House 5 stars

The property is beautiful and staff friendly

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Comfy bed Gr8 breakfast Friendly staff

I'm definitely coming back here!!!! The weekend was amazing very peaceful place indeed 10/10 😌✨️❤️

Thabi has great welcoming & excellent attending skills, she made the guesthouse more interesting and homely although has no sea view but pool view

Selected a sea view room, but there was no sea view room there

Thabi your employee was very helpful and friendly

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The staff were incredibly kind and accommodating, good people let down by terrible management. They were very accommodating when we requested ice and plates for the room. Nice people. I left my pillow there after having left early due to discomfort and lack of amenities, and they returned it to a family member for which I’m grateful.

1. Upon arrival- an air conditioner was being installed in a neighbouring room - we were assured it would only take a little while longer, that was 4pm. By 18:30, there was still drilling. When asked, the workmen snapped at us. The drilling ended after 19:00. 2. When asked about the rusted office chair on the neighbouring roof (which could easily be removed and returned to the neighbour), we were told, oh, it’s been there forever. Why the apathy? It ruined the view and cheapened the experience. 3. Netflix and other apps were advertised - they did not work and we were told, “oh yes, those apps don’t work anymore”. 4. Then tried to watch DSTV - remote was broken - could not change the channels despite me removing the batteries (held in with Prestik). So no DSTV. 5. The electronic safe was out of order - had to request keys. 6. Jets on jacuzzi bath were broken. 7. Bed was old - incredibly small and uncomfortable for a “luxury” establishment 8. Phone calls were unanswered, before, throughout, and after the stay - would only respond to email on working days, could not contact them at all when needing urgent answers. 9. The worst cup of coffee I’ve ever had at coffee shop prices. 10. The walls are paper thin - had another guest next to us and could hear every word of his long and loud phone calls. 11. No USB ports - and 2 available plugs in the room - the rest were all in use. A decent property ruined by lax management.

Everything !

Nothing !

Hosts and staff were very accommodating and very helpful. Lounge area was beautiful and rooms were clean. Thabi was great.

Some of the aircons were not working. They old and probably needs replacing. They did say they will fix it.

The property looks nice and clean and is in a prime location. The staff was super nice and accommodating.

The room we got was small, with not much room to move around.

Thabi was amazing, such a warm person, so welcoming. The rooms were huge and comfortable.

A bit of sound proof on the doors will be great.

Firstly the staff is excellent, their welcome is always warm! The location is perfect you can take less than 5mins walk to restaurants, stores, garage, bottle store basically just very convenient. The rooms are always clean and space is big exactly for their rates.

Probably put long length mirrors in the room so we can check our full outfits( you know ladies lol )

Cleanliness is so on point. The staff were happy, efficient and friendly The bed was soo comfortable as well

Definitely extra bath towels are needed because we soaked in that spa bath 3 times! Very important to have handles to get in and out of the tub because im not as young and have recently had injuries including a broken hand and it was not easily at all to maneuver. Thank God for my partner who saved me from slipping. Please sort your tv channels and WiFi out because it cuts off just after 2am.