Reviews of Smithgrove Guesthouse
37 Howick Road, Wembley, 3201 Pietermaritzburg, South Africa

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Reviewed: 31 October 2025 · Stayed in October 2025
Verified reviewIt was quite cosy
The quality isn’t up to standard. What you see in pictures is not what you get. The bathtub tap was leaking and the bedside lamps weren’t working.
Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewUnfortunately I was not happy about the fact that there was no breakfast which was served.
They need to include breakfast and dinner to their package. Furthermore, if one needs to extend their stay for a few hours they should not want to charge the full amount.
Reviewed: 27 October 2025 · Stayed in September 2025
Verified reviewReviewed: 25 October 2025 · Stayed in October 2025
Verified reviewNo breakfast. I booked here because of location
Would have been useful to have 2 sets of keys
Reviewed: 24 October 2025 · Stayed in October 2025
Verified reviewno breakfast
Reviewed: 22 October 2025 · Stayed in October 2025
Verified reviewPlace is beautiful and clean 👌
Too close to the main street, very busy and noisy
Reviewed: 22 October 2025 · Stayed in October 2025
Verified reviewReviewed: 19 October 2025 · Stayed in October 2025
Verified reviewReviewed: 17 October 2025 · Stayed in September 2025
Verified reviewEverything was wonderful loved the decor
Nothing
Reviewed: 13 October 2025 · Stayed in October 2025
Verified reviewReviewed: 13 October 2025 · Stayed in October 2025
Verified reviewReviewed: 11 October 2025 · Stayed in September 2025
Verified reviewReviewed: 3 October 2025 · Stayed in September 2025
Verified reviewReviewed: 2 October 2025 · Stayed in September 2025
Verified reviewReviewed: 2 October 2025 · Stayed in September 2025
Verified reviewReviewed: 1 October 2025 · Stayed in September 2025
Verified reviewReviewed: 25 September 2025 · Stayed in September 2025
Verified reviewEverything clean as ever
Nothing
Reviewed: 25 September 2025 · Stayed in September 2025
Verified reviewNo breakfast
There's electricity problems, it switched off 5 times the night we were there. Water went off while I was bathing. None of the plugs worked till 3am. When I addressed the person in charge that we are really unhappy and would appreciate a refund - he said he's not the owner. One of the worst stays, we travel through many provinces and it was the worse than a 1 star B&B.
Reviewed: 21 September 2025 · Stayed in September 2025
Verified reviewBeautifully decorated and so comfortable and thoughtful items in room. Everything was lovely with such helpful staff. Nothing was too much trouble. Quality linen and everything you need. Great location.
Nothing.
Reviewed: 13 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewthe place is great as i have booked here before
when I left I received a call because there was soap missing. basically, it was implied that I left with it. which is confusing of all great things in the room why would I steal soap. Worse I spent money on the booking which is way more than soap. I can afford my own soap
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewCleanliness & very beautiful and safe
No breakfast offered
Reviewed: 22 August 2025 · Stayed in July 2025
Verified review